Information necessary to send to Support
Appendix C Troubleshooting
304
always steps to reproduce although sometimes these can be difficult to find. It
can be timing dependant ("you have to do this exactly 1.342 seconds later"!)
or just very difficult to see a pattern. However in most cases problems are
quite repeatable.
When a problem can be reproduced, the next step is to refine the steps to
determine the exact cause. The process should be repeated, attempting to
leave out one step at a time to confirm if that step is required. Where scripts
are executed, each line should be removed to determine just the required
steps to reproduce the problem.
C.10 Information necessary to send to Support
If all these diagnostic suggestions fail and it becomes necessary to contact
support please have the following information:
•
Your software licence key
•
The software version and build number e.g. 1.2 (12). Also state if the
project was upgraded from a previous version
•
The EXACT wording and spelling of any error message
•
If an application is being sent it should be possible to remove unnecessary
pages, objects, scripts, points, alarms, recipes, datalogging and database
connections
•
Clear description of the function that the Manual says the software should
provide
•
Clear, precise, repeatable steps to recreate the issue on a new application
Summary of Contents for CX-Supervisor
Page 1: ...CX Supervisor Software Cat No W10E EN 01 User Manual Software Release 3 1...
Page 3: ...Copyright Notice 2...
Page 16: ...15...
Page 17: ...16...
Page 27: ...Tip of the Day SECTION 1 Graphics Editor 26...
Page 35: ...CX Supervisor Preferences SECTION 2 Pages 34...
Page 79: ...Responding to Events SECTION 5 ActiveX Objects 78...
Page 115: ...Printing the Graphics Library SECTION 7 Graphics Library 114...
Page 181: ...Data Logging SECTION 11 Data Logging 180...
Page 201: ...Examples SECTION 12 Databases 200...
Page 243: ...Performance Monitor SECTION 16 Application Analysis Performance Monitor 242...
Page 253: ...Using with Omron s CX Server OPC SECTION 17 Using CX Supervisor as an OPC Cli 252...
Page 259: ...Creating a CX Supervisor Client application SECTION 18 Connecting to a remote CX 258...
Page 263: ...Adding a Point Linked to a Parameter SECTION 19 Connecting to Omron Industrial 262...
Page 271: ...Data Logging SECTION 20 Best Practices 270...
Page 275: ...Configuring a Server PC running Windows NT or 2000 Appendix A Configuring a PC 274...
Page 277: ...Appendix B Frequently Asked Questions 276...
Page 296: ...Appendix B Frequently Asked Questions 295...
Page 297: ...Appendix B Frequently Asked Questions 296...
Page 298: ...Appendix B Frequently Asked Questions 297...
Page 299: ...Appendix B Frequently Asked Questions 298...
Page 333: ...Revision history 332...