Mitel Inter-Tel Axxess, Administrator'S Manual, Page: 326 / 384

Page 310
Voice Processing Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Record-A-Call
Fax documents can be saved and restored using the Voice Processing Save And Restore data-
base program. The system Save And Restore operation has no effect on fax documents. How-
ever, if the system database is defaulted, all fax documents are deleted.
The digit translation node used for fax document selection should have a greeting that explains
how to select documents. For example, it can say something like, “Welcome to Fax-On-
Demand. For a product list, press 1. For a price list, press 2. When you have made your selec-
tions, press # to continue. Or, to cancel your selections, press *.” Or, you can use a series of
digit translation nodes that break the document selection into categories and/or allow callers to
dial individual document numbers. If fax delivery times are set to specific days or times, the
introductory recording should also include this information.
RECORD-A-CALL
NOTE:
The Record-A-Call premium feature license is required to use Record-A-Call.
If the voice processing system has a Record-A-Call application, the users can enter a feature
code to record ongoing calls in their designated Record-A-Call mailboxes. Users can retrieve
the recorded messages later, just as they would any other mailbox message.
The Record-A-Call mailbox records the call as a Voice Mail message. All parties will be
included in the recording. If desired, the Record-A-Call mailbox can be programmed to play a
message announcing that the Record-A-Call feature is in progress. There can be separate mes-
sages for day and night modes.
A Record-A-Call tone can be programmed to alert callers at the beginning of the recording.
Also, it can be programmed to beep periodically throughout the recording.
There are two ways a station can be programmed to use this feature:
•
The station can use its personal mailbox, or any other mailbox, as the assigned Record-
A-Call mailbox. No other mailbox can be selected. (This is the default programming for
all stations.)
•
The station can be programmed with a default mailbox, but with the option of selecting
a different mailbox. If the user chooses to not enter a mailbox number, the system auto-
matically selects the default mailbox.
When the requesting station user hangs up, all parties are automatically disconnected. If all
parties on the call hang up, except the requesting station user, an intercom call will remain con-
nected between the requesting station and the Record-A-Call application. This allows the user
to make additional comments before ending the recording.
When the station user turns off Record-A-Call or ends the call being recorded, the voice pro-
cessing system delivers the message to the mailbox. The station associated with the mailbox
will receive message waiting indications as usual. See the appropriate
Axxess User Guide f or
message retrieval instructions.
The programmer can set a maximum length for Record-A-Call messages. The Record-A-Call
Maximum Message Length timer can be set at 0-600 minutes. A 0 setting allows messages of
any length, limited only be the available disk space. The default is 30 minutes.
In a network setting, the Record-A-Call destination does not have to be on the same node as
the station, but the voice processing system must have a mailbox for that station.
For more information on using the Record-A-Call feature, refer to page 227 .