Mitel Inter-Tel Axxess, Administrator'S Manual, Page: 275 / 384

Page 259 House Phone
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
HOUSE PHONE
This feature provides users with the ability to place a pre-designated intercom or outside call
simply by lifting the handset (or pressing the Speaker button, if using an Inter-Tel endpoint) on
a designated house phone. In a network, the house phone can be programmed to dial an off-
node device. There are several applications for this feature, such as:
•
Courtesy paging phone: Visitors hear pages instructing them to pick up the house
phone (such as the paging phones used in airport terminals). When they lift the handset,
they are connected to a pre-programmed station user who can give them a message or
connect them to a call.
•
Emergency phone: The house phone can be programmed to automatically dial the
Emergency Call feature code (default is 911/999). This could save time in an emer-
gency.
•
Service phone: Customers can use the house phone(s) to place orders or receive special
services from the lobby. For example, the house phone would automatically dial the
extension number of a service representative (or hunt group number of the service
department).
•
Intercom network: House phones could be placed in specific locations throughout a
building (such as examination rooms in a doctor’s office) and could be programmed to
call a specific station or group of stations (such as a nurses’ station).
Any station may be designated as a house phone in Database Programming, however this fea-
ture is usually assigned to single-line sets. The primary Attendant should not be a house phone.
The number dialed by the house phone is determined by the station’s speed-dial programming.
The number programmed through the database or in station speed-dial location 0 is automati-
cally dialed during day mode, and the number in location 1 is dialed during night mode. This
number can be either an extension number or an outside telephone number. If it is an outside
number, it must be preceded with a trunk access code (and a pause if necessary).
Once the house phone status has been programmed, the speed-dial number can only be
changed while on-hook (if it is an Inter-Tel endpoint) or through individual station information
(special purpose station) programming because lifting the handset will cause the station to dial
the designated number.
Incoming calls take precedence over outgoing calls. If using a single-line set or an Inter-Tel
endpoint that is programmed for automatic trunk access (see
page 178 ), any ringing call is
automatically answered when the handset is lifted or the Speaker button is pressed.
The “House Phone Mode” flag determines whether a single line House Phone returns dial tone
or does not return dial tone after the called party disconnects. At the System level of program-
ming, all House Phones may be set in either Normal mode or Restricted mode. At the individ-
ual Endpoint level of programming, a House Phone must be programmed to dial specific digits
as soon as the handset is taken off-hook. The programmed digits may ring a specific endpoint
or a Hunt Group that rings multiple endpoints.
Normal mode allows the user to enter a feature code or place a call after the automatically
called number hangs up. Restricted mode prevents the user from performing any operation
other than placing a House Phone call. The System default state is Normal.