Mitel Inter-Tel Axxess, Administrator'S Manual, Page: 315 / 384

Page 299 Sample Call Routing Announcement Tree
Voice Processing Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Figure 9.
Sample Call Routing Announcement Tree
EXT 2500: “
Thank you for calling X Company, if you
know the party’s extension number, you may dial it now.
For a company directory, press #. For Sales information
press 3. For technical support, press 4.
”
Call is sent to extension
number dialed
Transfer to Hunt Group
2001 (Tech Support)
Company
Directory
CALLER DIALS #
CALLER DIALS 3 CALLER DIALS A
NUMBER THAT BEGINS
WITH 1
CALLER DIALS A
NUMBER THAT BEGINS
WITH 2
Transfer to Sales Node: “
To
speak to the operator, press 0. To
select Sales information by fax,
press 1. To speak to a Sales repre-
sentative, press 2.
”
CALLER DIALS 1
CALLER DIALS 2
C ALLER DIALS 0
Transfer to Extension
2000 (Sales Hunt Group)
Transfer to
Operator
Transfer to Node (Sales Info Fax) : “ If
you know the fax document number, please
dial it now. If you want to speak to the
operator, dial 0. For a product list, dial 2.
For a price list, dial 3. For training infor-
mation, dial 4. Then press # to check your
selections and enter your fax number or
press * to cancel.
”
Transfer to Operator
Fax with that number is selected.
Selects Fax Document 1999 - Product List
Selects Fax Document 1998 - Price List
Selects Fax Document 1997 - Training
End Fax Selections: System requests dialing infor-
mation and send fax, then returns to Main Menu.
Cancel Fax Selections: System returns to greeting.
CALLER DIALS 0
CALLER DIALS
1997, 1998, or 1999
CALLER DIALS 2
CALLER DIALS 3
CALLER DIALS 4
CALLER DIALS #
CALLER DIALS *
CALLER DIALS 4