Mitel Inter-Tel Axxess, Administrator'S Manual, Page: 293 / 384

Page 277 Record Keeping and Maintenance Features
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
RECORD KEEPING AND MAINTENANCE FEATURES
The record keeping and maintenance features available include the following items:
•
Call Cost Accounting
•
System Error/Message Printing
CALL COST ACCOUNTING
NOTE:
The system's Call Cost Accounting feature is intended to provide a cost estimate that
is applied to the various classes of calls. Due to the wide variation in charges among network
carriers, the system's call cost calculation cannot be used as a prediction of actual charges.
This feature can only be used as a management tool to estimate call cost.
The Call Cost Accounting feature estimates the cost of outgoing and incoming calls, displays it
on the Inter-Tel endpoints, and prints it in the SMDR reports. The cost is based on the type of
call, telephone number dialed, the elapsed time of the call, the day of the week, and the time of
day. A table in the database supplies the rates for all types of calls, including multiplicative
factors for evening and weekend rate changes on outgoing calls. The equation for calculating
call cost is:
Daytime Rate X Multiplicative Factor X Connect Time
The multiplicative factor adjusts the daytime per-minute call cost for evening and weekend
rates of outgoing calls. For example, the evening call cost multiplier is 0.65 if calls are 35%
less expensive after 5:00PM. The daytime rate (D), evening (E) multiplicative factor, and
night/weekend (N/W) multiplicative factors are used on the following schedule:
NOTE:
The system's Call Cost Accounting feature is intended to provide a cost estimate that is
applied to the various classes of calls. Due to the wide variation in charges among network car-
riers, the system's call cost calculation cannot be used as a prediction of actual charges. This
feature can only be used as a management tool to
estimate call cost.
If call cost is set to zero, call cost will not display during the call and the SMDR printout will
show $00.00.
In a network setting, the call cost shown on the display and SMDR output use the factors and
rates for the node on which the trunk resides. In other words, if a station on Node 1 dials what
is considered a long-distance number on Node 1, but the call is routed to Node 2 where the
number is considered local, the Inter-Tel endpoint will use the local call cost rate from Node 2.
The call rate used for calls between nodes will be based on the Network call rate.
SUN MON TUE WED THU FRI SAT
8 AM TO 5 PM N/W D D D D D N/W
5 PM TO 11PM E E E E E E N/W
11PM TO 8 AM N/W N/W N/W N/W N/W N/W N/W