Mitel Inter-Tel Axxess, Administrator'S Manual, Page: 323 / 384

Page 307 E-Mail Reader
Voice Processing Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
When the caller accepts the directory name from voice mail, the caller is transferred to the cor-
responding mailbox. After the transfer the caller either hears the subscriber’s recorded greet-
ing, their recorded directory name, or, if no recording has been made, the “mailbox number
XXX is not available” prompt. The caller can then record a message.
When the caller accepts the directory name from the Automated Attendant, the caller is trans-
ferred to the selected destination (station or mailbox) if it is available. If the destination is not
available, the caller is transferred to the associated mailbox, if one exists.
E-MAIL READER
The EM voice processing system supports E-mail Reader; which, if enabled, provides access to
voice mail, e-mail, and fax messages that are located in an advanced mailbox. E-mail Reader
uses Text-to-Speech (TTS) capabilities to convert the text in an e-mail message to a .wav file.
When the user accesses an e-mail message, E-Mail Reader announces the e-mail according to
the envelope options that the user set. Then, after the envelope is played, E-Mail Reader reads
the text in the body of the message. Additional options for e-mail messages include reply, for-
ward, save, and delete. Currently, E-Mail Reader is supported only on EM voice processing
systems.
When the user accesses a fax message, E-Mail Reader announces the fax envelope according
to the envelope options that the user set. Because a fax message is received by the e-mail
server as an attachment to an e-mail message in the form of a
.tif
file, E-Mail Reader cannot
read the text in the body of the fax. To view the fax and read it, the user must access it from his
or her e-mail account. Fax options include saving, deleting, and forwarding to another fax
machine.
For detailed information about using standard voice mailboxes and advanced mailboxes with
E-Mail Reader capabilities, see the appropriate endpoint user guide.