Mitel Inter-Tel Axxess, Administrator'S Manual, Page: 181 / 384

Page 165 Emergency Call Feature
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
EMERGENCY CALL FEATURE
The system will immediately allow access to local emergency facilities whenever a station user
enters the Emergency Call feature code (defaults to 911/999). When activated, the Emergency
Call feature will select a trunk or route the call based on the device programming. The digit(s)
required to call the local emergency services facility (defaults to 911/999) are then automati-
cally dialed. Because a condition may exist where a critical situation needs to be reported, this
feature will override all toll restrictions and trunk access programming.
In versions prior to 7.0, when a user dialed 911/999 at intercom dial tone, the system selected
an idle trunk using the trunk access code programmed for this feature (defaults to Trunk Group
1) or an individual line code (direct trunk access). In versions 7.0 and later, however, the emer-
gency extension is programmable on a per-station basis. In addition, Day/Night Emergency
Outgoing Access lists are provided to validate the extension making the emergency call. When
a user dials 911/999 at intercom or CO dial tone, emergency outgoing access is granted based
on how system programming and what the user dialed, as described below.
•
If the user dials the emergency feature code from a station with a trunk or trunk group
programmed as the Emergency Extension,
the Emergency Call feature routes the call
based on the station’s Emergency Extension. The trunk or trunk group does not validate
the station originating the emergency call against the trunk group’s Emergency Day/
Night Outgoing Access List. An idle trunk is seized, and the system automatically dials
Emergency Number 1.
•
If the user dials the emergency feature code from a station with ARS programmed as the
Emergency Extension
:
a. The Emergency Call feature routes the call based on the station’s Emergency
Extension.
b. The call is routed to Route Group 1.
c. The call tries the first facility group in Route Group 1.
d. The trunk group or node trunk group validates the station originating the emer-
gency call against the group’s Emergency Day/Night Outgoing Access List.
e. If the call is denied, it tries the next member in the facility group. If each member
denies the call, the call tries the next facility group in Route Group 1’s list.
If everything is denied due to Emergency Outgoing Access, the call is routed once
again to Route Group 1. The call then tries the first facility group in Route Group
1. The trunk group or node trunk group does
not validate the station originating
the emergency call against the group’s Emergency Day/Night Outgoing Access
List. If no trunks are available, the call tries the next member in the facility group.
If all of the members are unavailable, the call camps-on to Route Group 1 until a
trunk is available.
•
If the user accesses a trunk or trunk group and dials any Emergency Number (1-10), the
trunk or trunk group does not validate the station originating the emergency call against
the trunk group’s Emergency Day/Night Outgoing Access List. An idle trunk is seized,
and the system automatically dials the emergency number.
NOTICE
It shall be the responsibility of the entity or person(s) completing installation and mainte-
nance of hardware or software described herein to research, comply with and be responsi-
ble for the specific governmental rules and regulations regarding Emergency Outgoing
Access (911/999) of the geographic location in which such functions are performed.