Mitel Inter-Tel Axxess, Administrator'S Manual, Page: 309 / 384

Page 293 Automated Attendant Applications
Voice Processing Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
AUTOMATED ATTENDANT APPLICATIONS
There are a number of different uses for this feature. Here are two examples:
•
Direct ring-in calls to a busy Attendant could be forwarded to Automated Attendant
(using the Call Forward If Busy feature or system forwarding).
•
Calls could ring in directly to Automated Attendant application’s extension number
when the system is in day and/or night mode.
AUTOMATED ATTENDANT RECALL DESTINATION
When a station receives a call that has been routed through Automated Attendant, the call is
handled as a transferred, call and the display shows TFR FROM
(description). If the call is not
answered, the call recalls Automated Attendant’s recall destination. The recall destination is
usually the Automated Attendant Recall Destination application which announces that the
called station is unavailable and allows the caller to choose to leave a message (if the station
has an associated mailbox) or dial another extension number.
If the Recall Destination fails to answer a call, it is automatically sent to the recall destination’s
programmed Attendant. If the call is not answered there, it is disconnected after the Aban-
doned Call timer expires.
If an invalid number is dialed, the caller is prompted to enter another number. If a caller fails to
enter a number before the Inactivity Alarm timer expires, the caller is prompted again.
The caller cannot access trunks or enter feature codes through the Automated Attendant appli-
cation. Trunk access codes and feature codes are considered invalid numbers.
CALL TO AUTOMATED ATTENDANT
Automated Attendant answers
and transfers the call to the desti-
nation selected by the caller.
The party receiving the transfer does
not answer before the Transfer Voice
Processing timers expires.
Call goes to the Automated
Attendant Recall Destination
where caller selects option.
Call is sent to station,
hunt group, Voice
Mail, or operator des-
tination.
Call is sent to station’s
associated mailbox