Mitel Inter-Tel Axxess, Administrator'S Manual, Page: 170 / 384

Page 154
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Inter-Tel Endpoint Displays
INTER-TEL ENDPOINT DISPLAYS
Whether call information appears on the Inter-Tel endpoint display and what information
appears, is determined by station flags in the database. The flags are:
•
Expanded CO Call Information On Displays: This station flag determines whether
call information (trunk name or call information) is displayed at the endpoint. If it is
enabled, the Outside Call Party Information Has Priority flag (described below) deter-
mines what is displayed. If it is disabled, the programmed trunk group username will
appear on the display. In the default state, this flag is
enabled.
•
Outside Party Call information Has Priority: If the Expanded CO Call Information
flag is enabled (as described above), this flag determines what information is displayed
at the endpoint. If enabled, any call that is received on a trunk that provides outside call
information (for example, Caller ID or ANI), will be identified on the endpoint’s dis-
play with the call information. If disabled, the display will show the DID or DNIS
information for the call (if available). In the default state, is it
enabled.
•
Display Outside Party Name: If the Display Outside Name station flag is enabled, the
endpoint user can switch between the outside party name and number when connected
to a CO call with outside party information. The endpoint user enters the Display Out-
side Party Name On/Off feature code (379). In addition, the enhanced ring-in displays
will provide the user with more information such as both Caller ID name and number if
available, or tell the user if a Caller ID number is blocked or out-of-area. This is a sta-
tion flag that applies to Inter-Tel endpoints only. In the default state, this flag is
enabled .
•
Display Caller ID Name and Number: When this flag is enabled, the endpoint user
does not see the elapsed call timer that shows the duration of the call. Instead, the dis-
play on an endpoint for an incoming CO call shows the caller ID name and number.
When this flag is enabled, the outside caller’s name appears on the first line and the
caller’s number appears on the second line of the endpoint display.
•
Propagate Original Caller ID on Transfer : When this flag is enabled, if the endpoint
is on a call with an outside trunk that had caller ID information, when the endpoint per-
forms a transfer back to the PSTN, the endpoint forwards the caller ID. In the default
state, this flag is
disabled (which means do not forward caller ID on transfer PSTN
calls).
The system will provide the user with advanced displays for direct ring-in calls, if the station
has “Expanded CO Call Information On Displays” and “Outside Party Call Information Has
Priority” station flags enabled (by default they are enabled).
A typical direct ring in display would look like the following: “TRNK GRP 1 RINGING IN.”
However, with the enhanced displays, the system will attempt to display the name of the out-
side caller on line 1 and the number of the outside caller on line 2.
If the user has a direct ring in from a trunk or DID to an extension, the display will show both
the name and number. If a trunk rings in to a CRA and is transferred, the display will show the
name or number on the first line, and will show where the call is transferred from on the sec-
ond line (which is where the number would show if it were a direct ring). The user can then
use the feature code 379 to toggle between the name and number.
When a CO call rings into the system, the system uses the following criteria to determine the
name that will appear on the display endpoints. The criteria are listed from highest priority to
lowest priority.