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Page  291

Introduction

Voice Processing Features

Inter-Tel

® 

Axxess

® 

Administrator Guide — Issue 11.0,

 

May 2008

INTRODUCTION

This section describes the voice processing system features supported by the Inter-Tel voice
processing systems. Features are dependant upon the voice processing system, the equipment
used, the software version that the site is running, and the site’s licensing. Contact your local
Inter-Tel reseller to determine which voice processing system features are supported on your
system.

AUTOMATED ATTENDANT

Automated Attendant is a programmable feature that can be used to provide automated call
answering service. Calls can transfer, forward, or directly ring in to Automated Attendant. A
voice processing system is required for the Automated Attendant feature on the system. Calls
to Automated Attendant are processed as follows.

CALL TO AUTOMATED ATTENDANT

Automated Attendant answers 
and plays a greeting followed by 
a menu of options.

Caller selects option

Caller does not 
select an option

Call is sent to station, 
hunt group, Voice Mail, 
or operator destination.

Caller uses the 
directory and 
can select the 
name of 
desired party.

Call is sent to 
station, hunt 
group, Voice 
Mail, or opera-
tor destination.

Call is sent to 
the Automated 
Attendant’s 
designated 
dial-0 operator.

Summary of Contents for Inter-Tel Axxess

Page 1: ...Inter Tel Axxess Converged Communications Platform M I T E L Administrator Guide ...

Page 2: ......

Page 3: ... currently exists press or say Yes to replace the document or press 3 or say Re enter to enter another number 4 When prompted press Start on the fax machine Quick Reference Guide for System Voice Mail and Diagnostics Administrator Features The following are basic instructions for frequently used admin station and voice mail administrator features System Administrator Features You can use the admin...

Page 4: ...TO e 5 J K L 5 NA NI NU NE NO o 6 M N O ñ 6 HA HI FU HE HO tsu 7 P Q R S 7 MA MI MU ME MO ya 8 T U V 8 YA YU YO yu 9 W X Y Z 9 RA RI RU RE RO yo 0 0 WA WO N pa ba long Code U S Eur Feature Name Code U S Eur Feature Name 9823 Automatic Diagnostics Delivery On Off 9866 Modem Enable 9851 Clear Network Alarm 9869 Modem Reset 9850 Clear System Alarm 9860 Night Ring On Off 9982 9182 Compression On Off 9...

Page 5: ...Issue 11 0 May 2008 INTER TEL AXXESS CONVERGED COMMUNICATIONS PLATFORM ADMINISTRATOR GUIDE Part Number 550 8001 ...

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Page 7: ...documented in addenda to the guide or succeeding issues of the guide For sales service or technical support contact your local authorized Inter Tel provider If you have any questions or comments regarding this guide or other technical documentation contact the Technical Publications Department USA at tech_pubs inter tel com Inter Tel is a registered trademark of Inter Tel Delaware Incorporated Mit...

Page 8: ... work ing life For appropriate disposal and recycling instructions contact your local recycling authority or Inter Tel provider The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC was established by the Euro pean Union to minimize negative impact on the environment control hazardous substances and curtail landfill expansion by using the best available recovery and recycling ...

Page 9: ...ice Processing Systems 5 Administrator Procedures 11 Introduction 12 System Administrator Procedures 13 Voice Mail Administrator Procedures 52 Administrator Programming Planning Sheets 67 System Hardware 73 Introduction 75 Station Instruments 76 Optional System Equipment 109 System Features 111 Access to the Features 116 Attendant Stations 129 Hunt Groups 132 Trunk Features 153 Inter Tel Endpoint ...

Page 10: ...nference Calls 222 Record A Call 227 Agent Help 229 System Forwarding 232 Call Forwarding 239 Speed Dialing 243 Intercom Speed Dial and Feature Code Directory 251 Intelligent Directory Search IDS 253 House Phone 259 Redialing 260 Redirect Call 263 Paging 264 Remove from Paging 265 Do Not Disturb 265 Do Not Disturb Override 269 Remote Feature Programming 269 Default Station 273 Hookflash Recall 274...

Page 11: ... Directories 300 EM Directories 304 E Mail Reader 307 Fax On Demand 308 Record A Call 310 Scheduled Time Based Application Routing STAR 311 SMDR Information Storage and Retrieval 313 Voice Mail 314 Subscriber Features 320 Unified Messaging 322 Unified Messaging Open Standards Edition 322 Voice Processing Prompts 323 Voice Processing Systems 324 Automatic Speech Recognition ASR 324 Default ASR and ...

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Page 13: ...work Security Statement Although no telecommunications system or data network is entirely secure as long as the appropriate security measures are put in place and properly maintained by both the customer and the installing company the Axxess system architecture and its associated server based applications are substantially secure against unauthorized access to the customer s data net work via the ...

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Page 15: ...ID Propagate Original Caller ID on Transfer is added which affects Inter Tel endpoint displays when calls are for warded For details see Inter Tel Endpoint Displays on page 154 Phantom Device Enhancements Phantom devices are now fully functional virtual devices on the system For details see Phantom Devices on page 287 ADDITIONAL SYSTEM CHANGES The following changes are not related to the v11 0 new...

Page 16: ...r Personal Options Refer to the Enterprise Messaging Installation and Maintenance Manual part no 780 8006 for details about this feature Also see the end of Table 37 for the new new voice prompts that have been added for this feature see prompt numbers 947 through 953 beginning on page 351 Voice Profile for Internet Mail VPIM Networking VPIM allows EM to commu nicate with other voice processing sy...

Page 17: ...ONTENTS PAGE Introduction 2 Converged Communications Platform 2 Networking 2 Inter Tel Software Licensing 3 Endpoints and Phones 4 System Administrator Duties 5 Voice Processing Systems 5 Voice Processing System Applications 6 Voice Mail Networking 8 Voice Mail Administrator Duties 9 ...

Page 18: ...Caller ID Automatic Number Identification ANI Dialed Number Identification Service DNIS and Integrated Services Digital Network ISDN features The modular design makes the system easy to install and service And the programmable features provide an abundance of user friendly applications to meet each cus tomer s needs Highlights of the system s design include Advanced microprocessor technology Modul...

Page 19: ...to the system Category A Endpoints Indicates how many Category A endpoint licenses are uploaded to the system Category B Endpoints Indicates how many Category B endpoint licenses are uploaded to the system CPS Redundancy Indicates whether or not the CPS Redundancy software license is uploaded to the system Desktop Interface Indicates whether or not the Desktop Interface software license is uploade...

Page 20: ...es an entity on one end of a Transport Layer connection The Transport Layer is the Transmission Control Protocol Internet Protocol TCP IP layer in the Open Systems Intercon nect OSI network model Utilizing the TCP IP layer standard Internet servers send and receive packets of data across the World Wide Web Usage in This Manual This manual uses the term endpoint to describe the entire category of d...

Page 21: ...PROCESSING SYSTEMS The Axxess platform supports the following voice processing systems Voice Processing Unit The Voice Processing Unit VPU runs on either the Windows NT or Windows 2000 operating systems The VPU system is installed on an IBM com patible PC that is connected to the Inter Tel system to provide integrated voice process ing features such as Voice Mail Directories Record A Call etc Embe...

Page 22: ...ASR can be enabled on many levels within the voice processing system Using EM subscribers can issue spoken commands to navigate the voice mail menus Subscribers and non subscribers can also use spoken commands to search the voice mail directory and to navigate automated attendant menus and call routing applications When ASR resources are not available subscribers and non subscribers can also perfo...

Page 23: ...eting to indicate that the recording is in progress For more information about the Record A Call feature see page 310 Scheduled Time based Application Routing STAR STAR enhances the program mability of the voice mail application greetings With STAR applications can be pro grammed to play alternative greetings for holidays and weekends A STAR application is a table of up to 20 entries that serve as...

Page 24: ...f Node 10000b CPC 10000 512 CPS 10000 1024 ATMCPS 25000 10000b CPC 1000 512 CPS 10000 1024 ATMCPS 25000 System Audio Interface Ports per node 40 24 for Base I 32 for Base II b Applicationsc per node 1000 1000 Group Lists per node Members per group list 1000 1500 500 1000 Remote Message Notification Numbers per mailbox 18 18 Audiotex Recordings per node 500 500d Message Notification Retrieval Appli...

Page 25: ...as all of the standard subscriber features which can be found in the appropriate endpoint user guide plus the ability to do the following Record a broadcast message Perform mailbox and group list maintenance Create and select custom Audiotex recordings voice mail company greetings auto attendant recordings call routing announcements and hunt group overflow and announcement station recordings Impor...

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Page 27: ...Managing System and Network Alarms 42 System Alarms 42 Network Alarms 42 Clearing Alarms 45 Alarm Queue 46 Enabling Disabling the Call Processing Card Modem 48 Assigning the CPC Modem to a DSS BLF Button 48 Resetting the Call Processing Card Modem 49 Using the Network Group Diagnostics Feature 49 Seizing a Device 50 Freezing Unfreezing the System History 51 Freezing Unfreezing the Network History ...

Page 28: ...ction provides you with the instructions for performing system and voice mail adminis trator tasks The information is presented as follows System Administrator Procedures begin on page 13 Voice Mail Administrator Procedures begin on page 52 A Quick Reference Guide containing instructions for the most frequently performed proce dures is located in the front of this book for your convenience Schedul...

Page 29: ...ists the system will use for trunk access toll restriction etc To turn night mode on or off While on hook enter the Night Ring On Off feature code 9860 You hear a single confirmation tone The display shows NIGHT MODE IS ON or OFF Then if night mode was turned on the display shows THE SYSTEM IS IN NIGHT MODE until day mode is turned on PLACING NODES IN DAY OR NIGHT MODE An Administrator station can...

Page 30: ...ate 2 If you do not need to change the date press or ACCEPT to skip to the TIME XX XX prompt 3 Use the dialpad buttons to enter the month day and year For example press 020301 for February 3 2001 When finished the display shows TIME current time If you entered the date incorrectly the display shows INVALID DATE and you are prompted to enter a new date NOTE If using a station programmed for Japanes...

Page 31: ...ess 020301 for February 3 2001 When finished the display shows TIME current time NOTE If using a station programmed for Japanese enter the date as year month date For example 010203 for February 3 2001 If you entered the date incorrectly the display shows INVALID DATE and you are prompted to enter a new date If you do not need to change the time press or ACCEPT twice to exit The display shows SYST...

Page 32: ... STATION Any Administrator station can perform database programming using an Inter Tel endpoint However it requires a display endpoint and an Executive Display Professional Display Model 8560 or Model 8662 endpoint is recommended NOTE If using an analog endpoint you will need to use the PREVIOUS NEXT or UP DOWN buttons in place of the volume button in the instructions in this section The database ...

Page 33: ...on such as a username reminder message or Do Not Disturb message press or USE ALPHA MODE USE NUMERIC MODE menu but ton to switch back and forth between alphanumeric and numeric mode In numeric mode the dialpad buttons are used to enter numbers 0 9 the pound button is used for entering a hyphen and the asterisk button is used for entering a colon For example 1 00 would enter 1 00 in numeric mode In...

Page 34: ...dant stations You can program any station to be an Attendant station or you can delete Attendants Create or delete House Phones You can program any station to be a House Phone or you can delete House Phones Assign stations to Attendants You can change the assigned Attendant for each sta tion Program usernames You can program or change the username for any station Program station toll restrictions ...

Page 35: ...RUNK Press or the STATION menu button 4 The display shows ENTER STATION EXTENSION Enter the extension number of the station to be programmed using one of the following methods If you enter an invalid extension number you hear reorder tones and must try again Enter a complete number Enter the extension number using your dialpad When the circuit information is displayed press again to continue Enter...

Page 36: ...T to save the new flag settings The display shows DATABASE UPDATED and then returns to the ENTER STATION OPTION prompt To exit without saving your changes Press or CANCEL to exit The dis play shows NO UPDATE PERFORMED and then returns to the ENTER STATION OPTION prompt Station Information This option allows you to select an Attendant for the station or program the station s username To select it p...

Page 37: ...COS 02 Deny Area Office COS 03 Deny Operator COS 04 Deny Toll Access COS 05 Deny International COS 06 Deny Equal Access COS 07 Deny Local Calls COS 08 Denied Numbers COS 09 Allowed Numbers For European Systems COS 01 ARS Only COS 02 Deny Operator COS 03 Deny Toll Access COS 04 Deny International COS 05 Deny Local Calls COS 06 Denied Numbers COS 07 Allowed Numbers When the correct COS is displayed ...

Page 38: ...ds the programming session 8 If a system reset is required the display shows ENTER SYS RESET OPTION Do one of the following Delayed Reset Press or the DELAYED menu button to delay the reset The display shows DELAYED RESET SCHEDULED The system will be reset at the pre programmed time Immediate Reset Press or the IMMEDIATE menu button to reset the system now NOTE A system reset will drop all calls i...

Page 39: ...ram Press 1 or ATTENDANT menu button Press 2 or USERNAME menu button Enter new username extension Enter Attendant s Press 1 or ON menu button to enable Press 2 or OFF menu button to disable Press 1 or COS DAY menu button for day mode Press 2 or COS NIGHT menu button for night mode SET DAY NIGHT COS XX If necessary select COS number Press 1 or ON menu button to enable COS If desired select another ...

Page 40: ...sage 02 Select an Administrator Database Programming password Entry to the Database Program ming feature at the Administrator stations can be protected using a password A password would prevent unauthorized users from altering the system database Define Default Reminder messages System reminder messages can be changed using an Administrator s station See page 274 for information about using remind...

Page 41: ... code 9932 9132 2 If a password is required the display shows ENTER PASSWORD Use the dialpad to enter your 1 8 digit password and press If you enter an incorrect password the dis play shows INVALID PASSWORD If a password is not required skip this step 3 The display shows ENTER DATABASE OPTION Display endpoints show the options STATION SYSTEM and TRUNK Press or the SYSTEM menu button 4 The display ...

Page 42: ...atch and you must start over at the CHANGE PASSWORD prompt Reminder Messages This option allows you to program the reminder messages used by the stations To select it press or the REMINDER MSGS menu but ton Then do the following The display shows SELECT REMINDER MSG Enter a message number or scroll to the desired message To scroll to the correct message press the volume button or the SCROLL plus N...

Page 43: ...h the numbers To scroll through the extension number list press the high end of the volume button or the NEXT menu button to scroll forward or press the low end of the volume button or the PREVIOUS menu button to scroll backward When the desired extension number is displayed press or ACCEPT to continue The display shows CHANGE X number TO EXTENSION Enter the new extension number for the station If...

Page 44: ...xtension number is displayed press or ACCEPT to continue NOTE If the feature times out while entering an extension number the displays shows INCOMPLETE EXTENSION The display shows SWAP extension WITH EXTENSION Enter the second extension number to be swapped using the same methods previously described The display shows DATABASE UPDATED NOTE If you cancel or terminate the feature without entering th...

Page 45: ...am SELECT If desired select another message Reminder message SCROLL OR EDIT Enter the new extension number and press Enter the extension ENTER STATION CHANGE number SCROLL OR EDIT Enter 0 8 digit password and password again EXTENSION number of the station to be changed AT ANY LEVEL Press or the Speaker button to cancel any un saved changes and back up to exit program ming Press or ACCEPT to save c...

Page 46: ...es the call will be made valid immediately and the Inter Tel endpoint display will begin call cost When a second loop reversal is received the system will terminate the call If a loop reversal is not received before the Valid Call Timer expires the call will be made valid by the timer If a loop reversal is received after the timer expires the loop reversal is ignored but the call cost is reset If ...

Page 47: ... group extension number you can use any of the following methods If you enter an invalid extension number you hear reorder tones and must try again Enter a complete number Enter the extension number using your dialpad When the circuit information is displayed press again to continue Enter a partial number Enter a partial extension number then press the high end of the volume button or the menu but...

Page 48: ... menu button When the display shows SET CALLER ID press or ON to enable the feature or press or OFF to disable it Then press or ACCEPT to continue Hybrid Balance To set the hybrid balance of the trunk to normal or short press or the HYBRID BALANCE menu button When the display shows HYBRID BALANCE OPTION press or the NORMAL menu button or press or the SHORT menu button Then press or ACCEPT to con t...

Page 49: ...ation list press or ACCEPT to continue Ring In For Day Or Night Mode To program the station that will have ring in for this trunk group for day mode press or the RING IN DAY menu button To program for night mode press or the RING IN NIGHT menu button When the display shows ENTER STATION EXTENSION enter sta tions into the list one at a time as described above for Answer Access Toll Restriction To p...

Page 50: ... SUBJECT TO TOLL menu button When the display shows SUBJECT TO TOLL press or the YES menu button to enable the option Or press or the NO menu button to disable it Then press or ACCEPT to continue Trunk List To program the list of trunks for the trunk group press or the TRUNK LIST menu button When the display shows ENTER TRUNK EXTENSION enter trunks into the list as follows Enter a trunk extension ...

Page 51: ...play shows ENTER SYS RESET OPTION Do one of the following Delayed Reset Press or the DELAYED menu button to delay the reset The display shows DELAYED RESET SCHEDULED The system will be reset at the pre programmed time Immediate Reset Press or the IMMEDIATE menu button to reset the system now NOTE A system reset will drop all calls in progress 1 2 ...

Page 52: ... ENTER TRUNK GRP EXTENSION menu button SEE NEXT PAGE Enter desired trunk extension number ANS SUPERVISION OPTION Press 1 or POLARITY REVERSE menu button Press 2 or VALID CALL menu button SET CALLER ID Press 1 or ON menu button Press 2 or OFF menu button HYBRID BALANCE OPTION Press 1 or NORMAL menu button Press 2 or SHORT menu button ENTER SIGNALING OPTION Press 1 or DTMF menu button Press 2 or PUL...

Page 53: ...tton TOLL RESTRICTION OPTION Press 1 or COS DAY menu button Press 2 or COS NIGHT menu button Press 3 or EXEMPT FROM ARS menu button Press 4 or SUBJECT TO TOLL menu button SET DAY NIGHT COS XX If necessary select COS number to program by scrolling Press 1 or ON Press 2 or OFF EXEMPT FROM ARS Press 1 or YES Press 2 or NO SUBJECT TO TOLL Press 1 or YES Press 2 or NO ENTER TRUNK EXTENSION Enter the de...

Page 54: ...ain up to 16 characters To program speed dial names dialpad but tons are used to enter the desired letters numbers and punctuation in English Spanish or Japa nese Katakana When programming speed dial names you can press or USE ALPHA MODE USE NUMERIC MODE menu button to switch back and forth between alphanumeric and numeric mode Use Table 4 on page page 18 to program alphanumeric information To pro...

Page 55: ... menu buttons to enter special characters You cannot exceed 48 digits 5 Press or ACCEPT to save the number You hear a single progress tone when the number is accepted Your display shows SYS SPD BIN XXX UPDATED To erase system speed dial names or numbers 1 While on hook enter the Program System Speed Dial feature code 9801 Display end points show PROGRAM SYS SPD 000 999 or 0000 4999 2 Enter the spe...

Page 56: ...er capabil ity For example a DSS button programmed for paging will not transfer a party to the paging system To program DSS BLF buttons 1 With the handset in the cradle dial 2 Press the DSS button s and dial the desired extension number Once programmed you can use your DSS button as follows You can place an intercom call to the extension that the DSS button is programmed for by pressing the button...

Page 57: ...F button The call is placed on transfer hold Do one of the following Transfer to a station that is forwarded to Voice Mail You hear repeating dou ble tones and the display shows DEST FORWARDED TO VOICE MAIL Transfer to Voice Mail The system waits for you to enter the mailbox number The display shows ENTER MAILBOX Enter the desired mailbox number If you do not enter a mailbox number before you hang...

Page 58: ...s in effect the telephone system may be functioning properly but the voice processing system may be inoperative Network Alarms Each node has two flags which determine whether the node broadcasts or receives network wide alarms The Send Network Alarms flag determines whether a node will broadcast alarms that occur on that node to the rest of the network The Receive Network Alarms flag determines wh...

Page 59: ...CK PRINTER The printer is not functioning properly Check the cable and the power cord connections and that the printer is supplied with paper and ribbon SYS ALARM 13 CHECK PRINTER The printer is not functioning properly Check the cable and the power cord connections and that the printer is supplied with paper and ribbon SYS ALARM 14 SET DATE TIME The system real time clock has not been initialized...

Page 60: ...ice personnel SYS ALARM 23 SMDR 80 FULL The SMDR disk space is 80 of full If it reaches 100 before the SMDR infor mation is cleared no further SMDR recording will be possible Contact service personnel SYS ALARM 24 SMDR 100 FULL 100 of the Station Message Detail Recording SMDR disk space is in use No further SMDR recording is possible Contact service personnel SYS ALARM 32 INSUF BAND The IP Network...

Page 61: ...on other nodes in the network Clear System Alarm 9850 This feature code clears all local and network wide sys tem alarm displays on your node After you enter the feature code the display shows SYSTEM or NETWORK ALARM CLEARED and the highest priority alarm is cleared If another alarm is active the display shows that alarm Enter the feature code again to clear the next alarm in the queue only one al...

Page 62: ... a numbered priority are prioritized in the queue by date and time When alarms are generated The highest priority alarm is placed in the front of the queue regardless of when lower priority alarms are generated For example if A114 priority 3 and A116 priority 4 are currently in the queue but A119 priority 2 is generated A119 is placed first in the queue Alarms with the same priority level are plac...

Page 63: ... A010 Low A108 Low A011 Critical A109 Med A012 Low A110 Med A013 Low A111 Med A014 Low A112 Med A015 Low A114 Med A016 Low A115 Med A017 Low A116 Low A018 Low A117 Low A020 Low A118 Low A021 Low A119 High A022 Low A120 Med A023 Low A121 High A024 Low A122 High A025 Low A123 High A026 Low A124 Med A031 Low A125 High A032 Low A126 Med A100 Low A127 Med A101 Low A128 Low A102 Low A200 Low A103 Low A2...

Page 64: ...l has one in the queue This alarm will stay in the queue until node 3 clears it or until the alarm is overwritten as previously described ENABLING DISABLING THE CALL PROCESSING CARD MODEM The Call Processing Card CPC available in versions 8 0 and later has a built in modem that can be used for a number of functions Once the modem has been enabled it can be used for Database Programming Message Pri...

Page 65: ...o the ping or if a firewall is detected the system issues a Message Print message see page 281 It is recommended that you enable a port for Message Print before you run this diagnostics feature NOTE Because this feature affects system performance Inter Tel recommends that you run the diagnostics program when the system is idle i e after normal business hours To run the Network Group Diagnostics 1 ...

Page 66: ...PORT 4 Enter the port circuit number of the device to be seized if you enter a single digit press after the digit to continue Valid numbers depend on the type of board If you enter an invalid board number the display shows INVALID BOARD NUMBER If there is only one device on the selected port the selected device is seized as if the user had directly entered the extension or trunk number If there is...

Page 67: ...ion from each node for troubleshooting purposes Nodes are assigned to freeze zones by the database programmer to allow selective freezes You must know which zone to freeze unfreeze and then enter the freeze feature code followed by the zone number A node can be in more than one freeze zone If you freeze a zone that contains a node that is already frozen the display will show SOME NODES ALREADY FRO...

Page 68: ...ilbox you will need to first initialize the mail box To initialize the voice mail administrator s mailbox 1 Dial the voice mail access number 2 Say Login or press to identify yourself as a subscriber 3 Say or enter the voice mail administrator s mailbox number 4 Enter your default password mailbox number and then press 5 If you want a password enter a new password using digits 0 9 up to 12 digits ...

Page 69: ...e Only mailboxes Extension IDs do not receive Broadcast Messages To record a broadcast message 1 Access the voice mail administrator s mailbox and menu see the instructions above 2 Say Broadcast Message or press to send a broadcast message 3 Record the message If you exceed the maximum allotted time for message length a prompt will notify you and allow you to re record the message or send it If vo...

Page 70: ...rnate greeting If you and the user elect not to record a per sonal greeting the default system greeting is used NOTE The system has a database option called Play Recording Instructions that affects mailbox greetings If this option is enabled the leave a message after the beep system prompt plays following the primary or alternate greeting If disabled no prompt is played and the beep preceding reco...

Page 71: ... can be the earliest received messages first First In First Out or the latest received messages first Last In First Out Transfer Method The transfer method determines how an incoming call that is trans ferred to a mailbox or Extension ID is handled The transfer method allows users to accept and or refuse specific calls Transfer methods include unannounced announce only and screened When a voice ma...

Page 72: ...nance option 3 Say or enter the mailbox or extension ID to be accessed You hear the Personal Options menu 4 Say Name or press The recorded name is played You have the following options Say Accept or press to accept the recorded name Say Replay or press to replay the recorded name Say Append or press to add to the name Say Erase or press to erase and re record the name 5 Hang up or press to return ...

Page 73: ...e Mail or press Say E Mail or press Say Facsimile or press 6 You can then do any of the following Say Time Date or press to enable or disable the time date option Say Source or press to enable or disable the message source option For voice mail say Length or press to enable or disable the message length option For e mail say Subject or press to enable or disable the subject option For faxes say Pa...

Page 74: ... Outside or press for an outside number Say or enter the number To set up or change pager notification Say Pager or press Say Personal or press Say Change or press to enable or disable the number 6 Say Time or press Then say or enter the time you want the message notification to start and stop Enter or say the times with two digits for the hour and two digits for the minutes e g 0900 9 00 If enter...

Page 75: ...press to select unannounced transfers Say Screened or press to select screened transfers Say Announce or press to select announce only transfers Say Cancel or press to return to the Personal Options Menu without making changes 6 Hang up or press to return to the previous menu To change a fax destination number 1 Access the voice mail administrator s mailbox and menu see page 53 2 Say Mailbox Maint...

Page 76: ...r is played Select one of the following options Say First In or press to retrieve the earliest received messages first First In First Out Say Last In or press to retrieve the latest received messages first Last In First Out Say Cancel or press to return to the Personal Options Menu without making changes 8 Hang up or press to return to the previous menu To change the e mail reader count 1 Access t...

Page 77: ...u can record a group list name The group list name is used for verification purposes only To record a group list name 1 Access the voice mail administrator s mailbox and menu see page 53 2 Say Mailbox Maintenance or press to access the Mailbox Group List Maintenance option 3 Say or enter the group list number to be accessed The current name is played 4 After the tone record the name for the select...

Page 78: ...press to select the Import Fax option If the system does not have a fax license this option is not accepted The system may prompt you with one of the following messages If not continue to the next step All system fax ports are busy Hang up and try again later The system already contains the maximum number of fax documents allowed Until one or more fax documents are deleted from the system there is...

Page 79: ...gle recording may be used for multiple applications The default audiotex recordings can be changed but if the voice processing system database is defaulted the system recordings will be restored After making the required recordings you must determine which recordings will play during the telephone system s day and night modes of operation Programming day and night modes for audiotex recordings can...

Page 80: ...ding Say Continue or press to continue Press to erase and re record your message If you exceed the maximum allotted time for recording length a prompt will notify you and allow you to re record or save the recording If the voice processing system PC disk is full a prompt will notify you that it cannot accept the recording Hang up and try again later 7 When finished recording select one of the foll...

Page 81: ...nd instructions One set of prompts is for applications and mailboxes that have Automatic Speech Recognition ASR enabled The other set is for applications and mailboxes that do not use ASR The prompts that use ASR give the caller the option to issue a spoken command or press a dialpad digit to com plete a task The prompts that do not use ASR prompt the caller to press a dialpad digit only Most of t...

Page 82: ...owing Say Standard or press to record a standard non ASR prompt Say Speech Recognition or press to record an ASR prompt 5 The current prompt is played You have the following options Say Replay or press to replay the prompt Say Custom or press to replace the system prompt with a custom prompt Record the prompt and then press Say System or press to reinstate the system prompt Say Cancel or press to ...

Page 83: ...ng CUSTOM AUDIOTEX RECORDINGS If you customize Audiotex recordings see page 63 for instructions use the table below to make note of the text Depending on which voice processing system your site uses how your system is programmed and how the record ings are used an ASR version as well as a non ASR version may be needed RECORDING TEXT WHERE USED EXT Example Thank you for calling XYZ Company All of o...

Page 84: ...station s attendant Username Toll restriction classes of service DEFAULT DND MESSAGE PRIMARY LANGUAGE DND MESSAGE SECONDARY LANGUAGE DND MESSAGE MESSAGE 01 DO NOT DISTURB MESSAGE 02 LEAVE A MESSAGE MESSAGE 03 IN MEETING UNTIL MESSAGE 04 IN MEETING MESSAGE 05 ON VACATION HOLIDAY TIL MESSAGE 06 ON VACATION HOLIDAY MESSAGE 07 CALL ME AT MESSAGE 08 AT THE DOCTOR MESSAGE 09 ON A TRIP MESSAGE 10 ON BREA...

Page 85: ... MESSAGE 02 STAFF MEETING MESSAGE 03 SALES MEETING MESSAGE 04 CANCEL MEETING MESSAGE 05 APPOINTMENT MESSAGE 06 PLACE CALL MESSAGE 07 CALL CLIENT MESSAGE 08 CALL CUSTOMER MESSAGE 09 CALL HOME MESSAGE 10 CALL CORPORATE MESSAGE 11 CALL ENGINEERING MESSAGE 12 CALL MARKETING MESSAGE 13 CALL ACCOUNTING MESSAGE 14 CANCEL DND MESSAGE 15 CANCEL CALL FWD MESSAGE 16 TAKE MEDICATION MESSAGE 17 MAKE RESERVATIO...

Page 86: ... Inter Tel Axxess Administrator Guide Issue 11 0 May 2008 Administrator Programming Planning Sheets Changing Station Extension Numbers Swapping Stations OLD EXTENSION NUMBER NEW EXTENSION NUMBER EXTENSION NUMBER SWAPPED WITH EXTENSION ...

Page 87: ...d the following information for each trunk group to be programmed Answer Supervision Type Polarity Reversal or Valid Call or Valid Call with Polarity Reversal Caller ID Yes or No Hybrid Balance Normal or Short Signaling DTMF or Dial Pulse Trunk Group Number Busy Trunk On or Off Stations with Day Answer Access Stations with Night Answer Access Stations with Day Ring In Stations with Night Ring In T...

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Page 89: ... Endpoint Feature Buttons 86 Secondary Extension Appearances 87 Light Emitting Diode LED Indications 88 Red and Green LEDs 90 Connecting a Headset 90 Send Alert Burst To Headset Station Flag 91 Digital Endpoint Data Port Modules 91 Data Port Module for 12 Line and 24 Line Analog Endpoints 92 Optional Data Devices 92 8 Line IMX AIM Analog Endpoints on Dual Circuits 95 Digital Endpoint Desktop Inter...

Page 90: ...ations 101 Installation and Configuration 102 Axxess and Eclipse IP SoftPhone 102 Model 8602 IP Softphone 102 Model 8690 102 MGCP Gateway and Endpoints 103 SIP Gateway 103 Peer to Peer Audio for IP and SIP Devices 104 Inter Tel Protocol ITP and SIP Operating Modes 104 ITP and SIP Supported Features 105 IP and SIP Feature Exceptions 107 Power Supplies 108 Additional Information and Troubleshooting ...

Page 91: ...em has 512 time slots With system software version 5 0 and later you can connect two or more systems to form a network that provides a seamless interface between the systems To the user the network appears as though it is one integrated system With few exceptions the user can perform all of the functions across the network that can be performed on a single system Standard system hardware features ...

Page 92: ...nts 8 12 and 24 Line GMX Analog Endpoints 12 and 24 Line IMX Analog Endpoints 8 12 and 24 Line IDS Endpoints Model Numbers 160 64 32 18 and 12 and Agent Terminals Wave Endpoints 29 and 17 Button Single Line Sets DSS BLF Units single or tandem 60 50 and 48 Button Mini DSS Unit Available for Models 8660 8560 and 8520 Endpoints Only Media Gateway Control Protocol MGCP gateways and endpoints SIP gatew...

Page 93: ...et work using the telephone system Internet Protocol Resource Card IPRC Supports up to 32 v8 1 and later IP SIP devices The IPRC provides the functionality that is required to make telephone calls through the IP network using the telephone system and IP endpoints Version 9 0 sys tem software and later supports both private networking and IP devices on one IPRC Using this functionality one IPRC pro...

Page 94: ...tton will result in a burst of reorder tone lift the handset to speak NOTE On certain handsfree to handsfree intercom calls voice volume levels may cause feedback to occur If this happens one station user should pick up the handset Two Display endpoints cannot be in enhanced mode while on a call together one endpoint must be off hook to allow the other endpoint to enter enhanced speakerphone mode ...

Page 95: ...f his or her own echo when speaking to a digital endpoint in enhanced speakerphone mode This is usually acceptable to most callers on local calls and on most long distance calls However on some T1 and long dis tance calls involving significant delays for example cross country T1 calls overseas calls or calls via satellite the amount of echo may be objectionable and the enhanced speakerphone mode s...

Page 96: ...has 16 characters A picture of the Model 8560 display is shown in the Figure below A pic ture of the Executive display is shown on the following page The top two lines are for stan dard call information and show the same displays as other display endpoints The remaining four lines are used for displaying feature related menus that change with the function being performed by the endpoint intercom c...

Page 97: ... Guide Issue 11 0 May 2008 Model 8560 8660 Endpoint Displays Figure 4 Model 8560 8660 Endpoint Displays Figure 5 Executive Endpoint Display LCD WITH SIX 16 CHARACTER LINES 8 LCD MENU SELECTION KEYS LCD WITH SIX 16 CHARACTER LINES 8 LCD MENU SELECTION KEYS ...

Page 98: ... Con trast feature code 303 2 EITHER Select LIGHTER or DARKER on the menu buttons OR Use the volume button to make your selection OR Press the desired level 1 8 3 Press the Speaker button or ACCEPT to save your change The Model 8520 has a contrast control wheel to adjust the contrast level This wheel is located on the back of the endpoint and can be adjusted while viewing the display To adjust the...

Page 99: ...oth arrows at once Cancel Button No further programming is necessary This button will be used to can cel a feature or cancel an entry when in numeric mode Call Button Up to 10 Call buttons can be assigned in each keymap These buttons are used for call access They are not associated with specific trunks Instead they are assigned to calls in the order that the calls are placed or received In the fol...

Page 100: ...depending on the software version for quick access to page zones 0 9 or 0 49 respectively Previous Button This button type is not required for digital endpoints It is intended for analog endpoint use This button is used for scrolling backward through displays digital endpoints use the volume button Programmable Button Up to 35 user programmable buttons can be designated and given default values in...

Page 101: ...lt values the button will return to being undefined Up Button This button type is not required for digital endpoints It is intended for analog endpoint use No further programming is necessary This button can be used for scrolling forward through displays When the endpoint is idle it can be used for adjust ing volume in place of the volume button digital endpoints use the volume button NOTE The vol...

Page 102: ...ference 5 HOLD Programmable Button 8 Individual Hold 336 TRANSFER Programmable Button 9 Transfer to Ring 345 SYS SPD Programmable Button 10 System Speed Dial 381 REDIAL Programmable Button 11 Redial 380 PAGE Programmable Button 12 Page 7 QUEUE Programmable Button 13 Queue Request 6 MUSIC Programmable Button 17 Background Music 313 PAGE ZONE 1 Programmable Button 19 Selects Page Zone 1 for making a...

Page 103: ...r If n is set to 0 the secondary station will never receive the burst of ringing This option is programmed individually for each secondary exten sion button during keymap programming Transient Call Indication On Call Answer This programmable station flag deter mines whether the station user will see a call display when answering a call by pressing the secondary extension button or reverse transfer...

Page 104: ...to complete the transfer Because the calls that appear on the secondary extension button are active only at the primary station they will not follow call forwarding or system forwarding paths at the station with the secondary extension button Light Emitting Diode LED Indications The Inter Tel endpoint Call buttons trunk buttons speed dial buttons hunt group buttons and some of the feature buttons ...

Page 105: ...t hold Green LED MUTE Microphone is muted Red LED FWD Calls are being for warded Red LED MSG Station is in alpha numeric mode Red LED Message is waiting Red LED DND Your station is in Do Not Disturb Red LED SPEED DIAL OR DSS Station is busy or unplugged Red LED Station is in Do Not Disturb Red LED Station has a call ring ing in Red LED Continuous flutter indicates that the station was left off hoo...

Page 106: ...led direct ring in calls to your station will be green If disabled all direct ring in calls will cause the LED to be red In the default state this flag is enabled NOTE The Allow Green LEDs flag must be enabled in order for this flag to operate Connecting a Headset For convenience an electret headset can be used at any Inter Tel endpoint The Speaker button is used to connect and disconnect calls wh...

Page 107: ...nt Data Port Modules There are two types of Data Port Modules that can be connected to Model 8560 Model 8520 Executive Display Professional Display Standard Display and Associate Display endpoints PC Data Port Module PCDPM This is a digital device that is connected to the Model 8560 Model 8520 Executive Display Professional Display Standard Display or Associate Display endpoint which supports data...

Page 108: ... tem serial port To adjust the bit rate of your PCDPM refer to the instructions on page 91 The circuit with the data port module can be programmed to be associated with one or more other endpoints The associated endpoint s should have a button that will show the status of the data device and will allow easy transfers between the endpoint and the data device Data calls are transmitted over the data...

Page 109: ... Special button and enter the Data feature code 340 The button flashes slowly 3 Hang up or press the Speaker button The button begins to flutter when the data device answers and the display returns to date and time The endpoint can now be used as usual 4 Operate the data device according to the manufacturer s instructions The device must be able to come off hook and answer the incoming call If you...

Page 110: ... To place a data call using the data device 1 Following the procedures of your data device s communications software instruct the device to come off hook and dial the extension number or a trunk access code and the telephone number of the data device to be called The call will be processed and will be automatically connected when answered The button is lit until dialing is com pleted then it flutt...

Page 111: ...ress the fluttering button The button goes off If desired speak to the party at the site of the remote data device This can only be done if the modem at the site of the remote data device can be turned off without disconnecting the trunk To disconnect If off hook hang up If on hook press the Speaker button The button will flutter rap idly until the data device hangs up 8 Line IMX AIM Analog Endpoi...

Page 112: ... tools to be used on the system System software versions 6 0 and later do not support Level 1 System OAI Contact Inter Tel for more information regarding products and development materials for these features AGENTSET The AgentSet is used in place of an Inter Tel endpoint with an attached PCDPM It is con nected to a Digital Keyset Card DKSC or DKSC 16 port just as an endpoint would be It has a jack...

Page 113: ...ater system supports caller identification ID for intercom IC calls on a sin gle line device When a single line device receives an incoming call if the system has ade quate caller ID resources the single line device displays the username and IC extension of the calling party This feature allows the single line device to use the caller ID information to per form certain functions This feature is su...

Page 114: ... the Inter Tel telephone system in the United States Table 13 Single Line Device Ring Cadence SINGLE LINE DEVICE CADENCE TYPE DESCRIPTION SLA SLC SLC 16 or T1 OPX Standard IC Ring This is a repeating 2 second cadence that rings twice Each ring lasts 200 ms and is separated from the next ring by 400 ms of silence The remaining 1 2 seconds is silent Extended IC Ring This is a repeating 6 second cade...

Page 115: ...ese 50 button DSS BLF Units on the system The presence of the optional Mini DSS does not affect the number of units supported With Executive Display Standard Display Professional Display and Associate Dis play Endpoints Executive Professional Standard and Associate Display endpoints equipped with a PCDPM support up to four 60 button DSS BLF Units There can be a total of 20 of these 60 button DSS B...

Page 116: ... the Local Area Network LAN and the telephone system The telephone system supports the following IP and SIP devices Hard IP Endpoints Models 8664 8665 8668 wireless Model 8660 Axxess IP PhonePlus Eclipse IP PhonePlus IP Single Line Adapter IP SLA Hard Multi Protocol Endpoints Operate in ITP or SIP mode Model 8600 Model 8620 Model 8622 Model 8662 Model 8690 Soft IP Endpoints Axxess IP SoftPhone Ecl...

Page 117: ...dpoint to be inoperable and unrecoverable A Model 8620 8622 or 8662 endpoint with v2 0 0 or later firmware uses a Trivial File Trans fer Protocol TFTP server to update a crucial internal boot code In any of the following situa tions the endpoint checks its configuration file against a corresponding file on the TFTP server On startup On command On periodic timeout If the endpoint detects new parame...

Page 118: ...are or P2P audio Model 8602 IP Softphone The Model 8602 is a new IP softphone that is used with system versions 9 1 and later The Model 8602 is a softphone application that enables Voice over IP VoIP telephone calls from laptops or desktop computers The Model 8602 connects to the Inter Tel telephone system through an existing IP network The Model 8602 operates like a Model 8662 endpoint and sup po...

Page 119: ... trunks in the system They support making and receiving calls by any endpoint They support peer to peer audio by IP endpoints They reside in CO trunk groups just like other trunks so that SIP trunk calls can be routed using Automatic Route Selection ARS They support 911 calls like MGCP trunks SIP trunks require An IPRC with v8 1 x or later firmware A SIP trunk software license part number 840 0267...

Page 120: ...rk Group Diagnostics feature IP devices that use P2P audio do not use cabinet resources when they are connected in a P2P call Therefore the following features will not work during a P2P call Agent Help Record A Call Station Monitor Inter Tel Protocol ITP and SIP Operating Modes The Models 8600 8620 8622 8662 and 8690 Multi Protocol Endpoints have the ability to operate in ITP formerly known as Axx...

Page 121: ...ccount Code Optional 390 9 8 ACD Agent Log In 326 9 8 ACD Agent Log Out 327 9 8 ACD Agent Log In Out 328 9 8 ACD Agent Wrap Up Terminate 329 9 8 Agent Help Request 375 9 8 Agent Help Reject 376 9 8 Answer Ringing Call 351 9 9 Automatic Intercom Access On Off 361 9 8 Automatic Line Access On Off 360 9 8 Automatic Line Answer 350 9 8 Background Music On Off 313 9 8 Call Forward All Calls 355 9 9 Cal...

Page 122: ...Buttons 397 9 8 Program Station Password 392 9 8 Queue Callback Request 6 9 8 Record A Call 385 9 8 Redial 380 9 9 Redirect Call 331 9 9 Reminder Message 305 9 8 Reminder Message Cancel 306 9 8 Remote Programming 359 9 8 Reverse Transfer Call Pick Up 4 9 9 Review Buttons 396 9 8 Ring Intercom Always On Off 377 9 8 Ring Tone Selection 398 9 9 Routing Off 304 9 8 Station Speed Dial 382 9 8 Station S...

Page 123: ...rt the following features in either mode Change Language fc 301 Feature Button Default fc 395 LCD Contrast Control fc 303 Program Buttons fc 397 Review Buttons fc 396 Switch Keymap fc 399 Models 8664 8665 8668 The Models 8664 8665 and 8668 wireless IP endpoints operate in ITP mode however they do not support the following ITP features Automatic Intercom Access On Off fc361 Automatic Line Access On...

Page 124: ...refer to the IP Devices Power Supply Matrix located in the IP Devices Installation Manual when selecting a power supply for the IP or SIP device For more information about operating modes and IP devices see the latest version of the IP Devices Installation Manual part number 835 2195 Additional Information and Troubleshooting For additional information about multi protocol endpoints not covered in...

Page 125: ...d Optional DSP resources One or more Options Cards may be installed to provide the system with additional Digital Signal Processor DSP resources including Caller ID receivers shared speakerphones standard or enhanced for Basic Digital Standard Display Model 8500 Model 8520 and Model 8560 endpoints additional conferencing circuits and additional DTMF receivers External music sources External music ...

Page 126: ...ce answers a call plays a message then disconnects from the call or transfers it to a hunt group to allow the caller access to other system resources Power failure transfer equipment Power failure transfer equipment can be installed to con nect one or more single line sets to predetermined trunks during a power or system failure Night transfer equipment Night transfer equipment can be installed to...

Page 127: ... Attendant Recall 130 Hunt Groups 132 Hunt Group Call Distribution 132 Hunt Group Call Processing 133 Hunt Groups and Call Forwarding 134 Hunt Group Remove Replace and Do Not Disturb 135 UCD Hunt Groups 136 Announcement and Overflow Stations 136 Voice Processing System Applications as Announcement Overflow Stations 138 UCD Hunt Group Priority List 138 Station Monitor Feature for Supervisors 139 Su...

Page 128: ...ling Party Number Field 168 IP Devices and Local Loop Support 168 Day and Night Modes 170 Direct Inward System Access DISA 170 Security Codes 170 Using DISA 171 Inter Tel Endpoint Features 172 Volume Controls 172 Selectable Ring Tone 174 Extension Number Username Time and Date Display 174 All Transient Displays Station Flag 174 DKTS Alternate Transient Display Timer Station Flag and Timer 175 Tran...

Page 129: ...4 Leaving Messages 195 Silent Messages 195 Canceling a Message Waiting Indication That You Left 196 Responding to Messages 196 Viewing Waiting Messages 196 Answering Messages 197 Canceling a Waiting Message 198 Alternate Message Source 198 Off Hook Voice Announce OHVA 199 Outside Calls 201 Placing Outside Calls 201 Receiving Outside Calls 204 On Hook Monitoring 205 Group Listen Feature 205 Trunk C...

Page 130: ...ld 226 Record A Call 227 Agent Help 229 System Forwarding 232 Individual Station Forwarding Points 234 Hunt Group Forwarding Points 234 Handsfree Announce System Forward Option 235 Manual Call Forwarding and System Forwarding 235 System Forward Enable Disable 237 Unanswered System Forward Calls 238 Call Forwarding 239 FWD Button 240 Forward to an Outside Number 241 Manual Forwarding to Public Netw...

Page 131: ...g 264 Remove from Paging 265 Do Not Disturb 265 Do Not Disturb Override 269 Remote Feature Programming 269 Station Password 269 Remote Do Not Disturb Programming 271 Remote Forward Programming 272 Default Station 273 Hookflash Recall 274 Reminder Messages 274 Record Keeping and Maintenance Features 277 Call Cost Accounting 277 Station Message Detail Recording SMDR 278 System Error Message Print 28...

Page 132: ... program the lamp for Individual Hold 336 the lamp will flash when a call is held at the station NOTE Version 7 0 or later system software is required to support the Message Lamp SPEAKER BUTTONS On all Inter Tel endpoints except the Model 8000 Series endpoints handsfree mode is con trolled by a Speaker button On the Model 8500 8520 and 8560 endpoint an illus tration of a speaker represents the Spe...

Page 133: ...ing calls These feature codes may differ depending on the software version CAUTION Changing a feature code may affect the accessibility of other features Table 16 Trunk Access Codes FEATURE NAME CODE DEFINITION Automatic Route Selection ARS 92000 Allows the system to select the desired route for placing a call as programmed in the database The ARS premium feature license is required Trunk Group Ac...

Page 134: ...on Agent Help 375 The Agent Help feature allows a station user to request help from a designated Agent Help Extension during a two or three party call Agent Help Reject 376 When a request for help call rings the Agent Help Extension can choose to join the call or enter this feature code to reject the request Answer Ringing Call 351 Answers the call that has been ringing or holding the longest at t...

Page 135: ...Language 301 A station user can change the assigned language for the station by entering the Change Language feature code while the station is idle CO Hookflash Recall 330 Sends a timed hookflash recall over the trunk while on an outside call includes conference calls Conference 5 Connects from three to four parties in a conference A conference consists of any combination of inside and outside par...

Page 136: ...utton Do Not Disturb Override 373 Inter Tel endpoints only If enabled in the database allows the endpoint user to break through another station s Do Not Disturb mode when placing an intercom call Enhanced Speakerphone Enable 310 Digital endpoints only When entered at a digital endpoint station this feature code enables the enhanced speakerphone as described on page 79 Digital endpoints can also us...

Page 137: ...that he or she left at another station Message Cancel Current 368 Cancels a message waiting indication that is waiting at the station without requiring the user to respond to it Inter Tel endpoints can use the asterisk button while viewing the message Message Silent 367 Leaves a message waiting indication at a station without first plac ing an intercom call This is the code that should be used by ...

Page 138: ... to the currently available options which allow the station user to redirect calls to Voice Mail or Do Not Disturb The Redirect Ringing Call feature does not require any premium feature licenses Reminder Message Reminder Message Cancel 305 306 Inter Tel endpoints only The endpoint user can set reminder mes sages that signal the station at specific times Or the user can cancel all reminder messages...

Page 139: ...ward Disable System Forward On Off 352 353 354 Enables or disables the database programmed System Forwarding feature for this station The on off feature code can be used to tog gle the feature on or off The System Forwarding premium feature license is required System Speed Dial 381 Dials one of the 1000 system speed dial telephone numbers when followed by a location code 000 999 Also used for revi...

Page 140: ...mance it is recommended that you run the diagnostics program when the system is idle Enable Network Day 9862 Places any or all remote nodes into day mode you are prompted for the node number Enable Network Night 9861 Places any or all remote nodes into night mode you are prompted for the node number Modem Disable 9867 Disables a local or off node modem in the system using the modem s assigned exte...

Page 141: ...by Inter Tel personnel Compression Statistics 9981 9181 Dumps various statistics related to the Database Programming compression algorithm This feature should be used only when directed to do so by Inter Tel personnel Diagnostic ASAI Snoop Off 9926 9126 This feature code turns off the ASAI output to Message Print ASAI is the protocol the system uses to talk to Database Programming and the AVDAP Tu...

Page 142: ...stics 9947 9147 This feature code outputs miscellaneous heap information to Mes sage Print as well as putting up a message on the endpoint that indicates the percentage of available dynamic heap memory This feature code is useful in determining if the system is losing heap memory and how quickly the system may be losing it Diagnostic ISDN View 9948 9148 This feature code is toggles through the thr...

Page 143: ...rammable Sends a report to a designated printer or file that lists system error messages to be used for troubleshooting purposes Diagnostic Print Network Log 9976 9176 This feature code prints the network log to message print This fea ture is useful in determining the system of a networked system Diagnostic Query Node Traffic 9978 9178 Using this feature code you can query the status of various de...

Page 144: ...Unfreeze 9993 9193 9998 9198 The system fault history can be halted frozen or re enabled using these feature codes when diagnostics mode is enabled The fault history is used by service personnel when troubleshooting the sys tem Table 19 Diagnostics Feature Codes Continued FEATURE NAME CON TINUED CODE U S EUROPE DEFINITION CONTINUED Table 20 Extension Numbers DEVICE DEFAULT EXTENSION Attendant 0 St...

Page 145: ...ons serve as an Attendant for any other stations This feature is especially useful when a Voice Mail hunt group is assigned as an Attendant NOTE For information on Automated Attendants see page 291 in the Voice Processing Fea tures section of this guide NETWORK AND LOCAL PRIMARY ATTENDANTS One Attendant can be designated as the primary Attendant who can receive unsupervised out side call recalls h...

Page 146: ...l remains unanswered at the station until the Recall timer expires it recalls the station s Attendant and the Abandoned Call timer starts If there is no Attendant the call continues to recall at the station that transferred it or placed it on hold If the Attendant station is busy the call camps on and the display shows the source of the recall If the call is not answered before the Abandoned Call ...

Page 147: ...nd hear a recall ringing If desired lift the handset Outside call recall Press the medium flashing Call button or individual trunk button Or press the button If more than one trunk is recalling pressing the button selects the outside call indicated on the display Intercom call recall Press the button or the ANSWER menu button If you are busy when the intercom call recalls it will camp on The butto...

Page 148: ... order until answered as described below Linear order Incoming calls always start circulating by ringing at the first station or extension list on the hunt group list that is stored in the database Distributed order To even out the call load distributed order shifts the starting point of each call When a station user receives a call the next station or extension list in the hunt group receives the...

Page 149: ...eive camp on tones and display If there is an individual trunk button associated with the trunk it shows ring flash Stations with Do Not Disturb enabled receive no camp on indications but if there is an individual trunk button associated with the trunk it shows ring flash The first station that becomes available receives ringing and a flashing trunk or Call button The camp on and ring flash indica...

Page 150: ...conditionally no answer busy or unavailable to another station will receive the hunt group call if the station is not busy until the Forward No Answer timer expires At this point if the hunt group s No Answer Advance timer has not expired then the call will be forwarded Once the No Answer Advance timer expires the call will circulate to the next station in the hunt group list Hunt group calls will...

Page 151: ...d to its extension number Hunt group overflow and announcement stations cannot block hunt group calls using this feature If an endpoint user has programmed a button for entering the Hunt Group Remove Replace feature code and if that button has a lamp the lamp will be lit whenever the station is removed from the hunt group To remove the station from its hunt group s or replace the station in its hu...

Page 152: ...erflow Stations Announcement and overflow stations are individual stations that receive unanswered calls when all of the hunt group stations are unavailable They are not usually included in the hunt group list Announcement and overflow stations can be separate stations or they can be the same station Also each of the hunt groups can have the same announcement and overflow sta tions or they can be ...

Page 153: ...nanswered when the Overflow timer expires the call is picked up by an overflow station The overflow station is a playback device that answers the call and plays a message Meanwhile the call continues circulating through the hunt group unless it was sent to a voice processing system application and then transferred to a station If the call is answered by an available hunt group station while the ov...

Page 154: ... his or her call This includes calls being served and waiting calls however all calls being served count as one call The estimated wait time is based on a programmed Average Connect Time Per Call multiplied by the number of calls ahead of the caller in the queue divided by the number of available hunt group members avg connect time per call no of waiting calls available members See page 297 for de...

Page 155: ...m call both hunting and non hunting including incoming outgoing and DISA to intercom calls Conference calls and calls that do not involve hunt group members cannot be monitored If the supervisor attempts to monitor a station that is not on an active call that allows monitor ing the system sends reorder tones and the supervisor must enter the feature code again to try another number If the supervis...

Page 156: ...play endpoints only Allows the supervisor to join and record the call simultaneously This feature is useful if the supervisor wants to review the call later Supervisors must be monitoring a call before they can access any of the Barge In features barge in steal record or join and record Like the Station Monitor feature Barge In requires conferencing circuits If resources are not available when a s...

Page 157: ...nstructions Users who have endpoints with a two line display or no display must use the feature codes to access the Barge In features To barge in on a call Press the BARGE IN menu button or enter the feature code 386 default On display endpoints the display shows BARGE IN IN PROGRESS While on a call you can monitor record or steal the call by entering the appropriate feature code or by pressing th...

Page 158: ...isplay shows BARGE IN IN PROGRESS While on a call the supervisor can monitor stop recording or steal the call by entering the appropriate feature code or press the appropriate menu button To stop recording the call enter feature code 385 default again or press the MONITOR or STOP RECORDING menu button 4 To terminate any of the features If off hook hang up or enter the specific feature code of the ...

Page 159: ...t group for the longest period of time It does not count calls that were received through other hunt groups direct ring ins or transfers The Restart ACD Idle Time Upon Login flag affects how the longest idle time is calcu lated See page 147 for more information Balanced Call Count To balance the call load each incoming call is sent to the station that has received the fewest calls through this hun...

Page 160: ...nters during the login procedure described below The hunt group calls are routed to logged in agents according to their Agent ID number instead of their station extension Because the Agent ID is not associated with any station extension the agent can use any station in the system to log in and does not have to use the same station every time Members If the hunt group is not programmed to use Agent...

Page 161: ...t feature code While on or off hook single line users must lift the handset enter the ACD Agent Login Logout feature code 328 The display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirmation tone Hang up if off hook To log in to all of your ACD hunt groups at once using the login logout feature code 1 While on or off hook single line users must lift the handset enter the ACD Agent Login ...

Page 162: ...s AGENT LOGGED INTO ALL ACDS You are logged into only the ACD hunt group s that you requested in step 2 that do not use Agent IDs If you are already logged in the display shows ALREADY LOGGED INTO xxxxx If you are not a member of the entered hunt group the display shows NOT AN AGENT IN THIS HUNT GROUP and you hear reorder tones Start over 4 If off hook hang up Repeat this procedure to log in to ad...

Page 163: ...n ACD hunt group the display shows CANNOT ACCESS RESERVED FEA TURE Wrap Up Mode for Holding ACD Calls There is a system flag called Wrap Up Mode For Holding ACD Calls If enabled it places an ACD agent s station in wrap up mode when an ACD call is placed on hold However the ACD Wrap Up Duration timer is not activated This prevents the agent from receiving addi tional ACD hunt group calls after he o...

Page 164: ...icked up 1 Calls to the hunt group pilot number 2 CO calls a Direct ring in calls b Transferred calls c Recalls d Camped on calls 3 IC calls a Direct ring in calls b Transferred calls c Recalls d Camped on calls NOTE Group Call Pick up can only retrieve calls from stations that are currently logged in to the hunt group You cannot use this feature to pick up calls from members who have logged out u...

Page 165: ...node that wants to have users login to the node spanning hunt group The ACD Hunt Groups premium feature license is also required Because of this fact there are several cases that must be considered The following table shows the different displays and results for logging into and out of ACD hunt groups with the different combinations of the premium feature and the ACD Hunt Group enabled disabled Ta...

Page 166: ...t of all hunt groups will be logged out of groups on reachable nodes immediately and will automatically be logged out of groups on unreachable nodes as soon as the link to the node is restored The endpoint will display MESSAGE PENDING in this case When users attempt to log in to a remote hunt group on a node running an earlier ver sion of System software the endpoint display in version 5 3 or late...

Page 167: ...des will not receive the change and an import export process will be necessary to update the infor mation on the affected nodes Removing an Agent ID from a hunt group agent list logs out any station local or remote that is logged in to that hunt group using that Agent ID With the node spanning features of ACD hunt groups changing Agent IDs can be done from two possible locations on the node where ...

Page 168: ... in effect is the same as being in DND from the hunt group perspective ACD hunt group members that use agent IDs will receive camp on notifications only when the agent is logged in to the hunt group and in DND Agents also receive notifica tions while in wrap up If the flag is disabled which is the default setting camp on notifications are not sent to hunt group members PROGRAMMING A DSS BLF FOR AG...

Page 169: ... specified num ber of digits that identify the dialed number DNIS This is a form of DNIS that does not have a specified number of digits The system receives a star before the DNIS digits to signal the beginning of the dialed number Then there is another star after the digits to signal the end of the DNIS infor mation ANI DNIS This is a two stage address service that provides both the caller s tele...

Page 170: ...l endpoints only In the default state this flag is enabled Display Caller ID Name and Number When this flag is enabled the endpoint user does not see the elapsed call timer that shows the duration of the call Instead the dis play on an endpoint for an incoming CO call shows the caller ID name and number When this flag is enabled the outside caller s name appears on the first line and the caller s ...

Page 171: ...top Application 5 Outside Party Number provided by Caller ID if enabled at the system wide flag level 6 Outside Party Number provided by ANI service if enabled at the system wide flag level 7 Call Routing Table Name if the name is not blank 8 Trunk Group Name if the name is not blank 9 Default Trunk Group Name TG XXXXX Display Line 2 The following criteria are used to display the number on the bot...

Page 172: ... the station does not have ring in assignment for that trunk group Stations cannot have allowed answer assignment for trunk groups on other nodes On Inter Tel endpoints the individual trunk button flashes if one exists to indicate the ringing call If a station is programmed with allowed answer access only no ring in for a trunk group direct ring in calls on that trunk group can be answered by ente...

Page 173: ...ups The dialing patterns are used to determine the calls that will be routed through the route group For example the default dial pattern for Route Group 1 is N any number of digits beginning with digit 2 9 If a number is dialed that begins with 1 it will not be routed through this route group Each route group has an ordered list of facility groups that contains lists of local trunk groups and or ...

Page 174: ...ule tells the system to include the extension number of the station or voice processing system application that is being used to place the call Dial Rule 7 Add This dial rule adds a pound to the number dialed This dial rule can be programmed For European Systems Dial Rule 1 ECHO Toll Field Includes the toll field in the number if dialed Dial Rule 2 ECHO Local Address Allows ARS to dial the rest of...

Page 175: ...nd outgoing access Before the number is modified by the facility group s dial rules the system checks the station toll restrictions and outgo ing access to determine whether the call is allowed All calls placed using ARS are toll restricted regardless of whether the selected trunk is subject to toll restriction How ever Emergency Call feature calls are never toll restricted If allowed the system c...

Page 176: ...unk is seized and dialing is completed The user will not hear the digits being dialed The call appears under an available Call button or trunk button OUTGOING AUTOMATIC ROUTE SELECTION EXAMPLE Station user enters 1234 account code and dials 1 602 961 9000 Axxess CO OUTGOING CALL DIALED 1 602 961 9000 1234 ARS does the following Checks the number and finds dialing pat tern 602 in Route Group 2 Sele...

Page 177: ...up s toll restriction programming Note that only the station s COS is checked the trunk group s COS is not Network ARS Calls When determining toll restriction for an ARS outgoing call the network checks the station toll restriction based on the database information on the node on which the station resides not the node that contains the trunk which the system uses to place the call The system does ...

Page 178: ...an be programmed for each and each can be assigned to stations and trunk groups as needed The default values of COS are indicated in the following table Table 23 Class of Service Default Values for U S Systems COS NAME RESTRICTION 01 ARS Only This is a station class of service only It is not used for trunk groups Also the Automatic Route Selection premium feature is required Calls can only be plac...

Page 179: ...to place a call using any other method A restricted user can still select individual trunks if the trunks are designated as exempt from ARS Only as described on page 161 were transferred were placed on hold or are recalling or ringing Trunk restriction determines which trunks in the ARS route group can be selected by the station or Voice Pro cessing application 02 Deny Operator Calls to numbers th...

Page 180: ...l patterns for this class of ser vice defaults to 0891 and 0898 are restricted unless the number also matches a dial pattern in an allowed class of ser vice that is assigned to the station Voice Processing application or trunk group being used 07 Allowed Num bers Calls to numbers that match with the dial patterns for this class of service defaults to 0345 0500 0645 and 0800 are allowed even if num...

Page 181: ...An idle trunk is seized and the system automatically dials Emergency Number 1 If the user dials the emergency feature code from a station with ARS programmed as the Emergency Extension a The Emergency Call feature routes the call based on the station s Emergency Extension b The call is routed to Route Group 1 c The call tries the first facility group in Route Group 1 d The trunk group or node trun...

Page 182: ...nter Tel highly recommends that only local trunks be installed and used for emergency trunk access and that only local trunks be programmed in Route Group 1 Programming a node in Route Group 1 may cause the system to access a trunk on a separate node when ARS is used for emergency access If this occurs Emergency Out going Access is no longer validated The system will allow the Dialing Wait After C...

Page 183: ...up are busy If the Emergency Call feature is programmed to use ARS route group 1 local calls will be used even if its dial patterns are reprogrammed Emergency calls by default use the first local trunk group and will not be sent using node trunk groups on other nodes However when ARS is used to place an emergency call Route Group 1 is used even if it contains nodes This means that the network can ...

Page 184: ... default number for this field It is up to the programmer to supply the cor rect Emergency Calling Party Number for each station If an off premises extension is used for dialing 911 999 the 911 999 operators will see Calling Party Number or the address of the location of the system not the off premises address Off premises personnel should be prepared to give the correct address and other pertinen...

Page 185: ... in Phoenix AZ 480 961 9000 Remote Site MGCP SIP Gateway i e AudioCodes Caller dials 911 In Orange CA CAUTION If an IP or SIP device user dials 911 999 from a remote location and an MGCP SIP gateway is not present and configured properly the call will be placed from where the telephone sys tem is located Because 911 999 services use Caller ID to help locate the caller emergency service could be mi...

Page 186: ...s of the trunk the volume level of DTMF tones trans mitted over the trunk may be substantially reduced before reaching the system This natural degradation in tone volume may adversely affect the reliability of the DISA feature Other factors which can affect DISA performance are trunk noise and the quality and strength of the DTMF tones generated by the off premises endpoint itself If the system ca...

Page 187: ...A NOTE If DTMF decoders are unavailable when a DISA call is received the incoming DISA call is automatically sent to the primary Attendant To use DISA 1 From a DTMF endpoint dial the telephone number of the DISA trunk When the call is answered by the system you hear system intercom dial tone If you hear a single progress tone enter the appropriate day or night DISA security code followed by pound ...

Page 188: ...e used for scrolling through displays The analog endpoint volume buttons are used only for adjusting volume they need to have PREVIOUS and NEXT buttons programmed in their keymaps to scroll through dis plays To change volumes on an Inter Tel endpoint 1 Press the appropriate button to raise or lower the volume using one of the procedures listed below A confirmation tone will alert you when you have...

Page 189: ...s the desired arrow while listening to intercom dial tone through the speakerphone 2 To save the setting on a digital endpoint Press both edges of the volume button at the same time The display shows VOLUME SAVED To save the setting on an analog endpoint Press the pound SAVE or ACCEPT button The display shows VOLUME SAVED If this step is not performed the endpoint will return to the previous volum...

Page 190: ...will be heard when the end point rings unless ringing was disabled The display shows RING TYPE X SAVED EXTENSION NUMBER USERNAME TIME AND DATE DISPLAY When a display endpoint is idle the extension number username time and date are displayed While on a call in Do Not Disturb or unconditionally forwarded other displays are shown In these circumstances use the following procedure to re display the da...

Page 191: ...he keymaps during database programming The installer can program the default feature codes and the sta tion user can reprogram the feature codes as desired Default endpoint feature codes are shown on page 86 Up to 35 user programmable endpoint buttons can be programmed to enter any of the general feature codes Inter Tel display endpoints have a special key if the buttons are in the default state h...

Page 192: ...ton will remain unchanged Display endpoints show NON PROGRAMMABLE KEY or FEATURE CODE INVALID NOTE If you do not enter a feature code before the Long Interdigit timer expires and the feature code assigned to the button is not changed 4 To program other buttons repeat the procedure NOTE Speed dial buttons are programmed using the procedure shown below Entering an extension number using the above in...

Page 193: ...the switch However if the keymaps do not have the same user programmable buttons in the same positions the location of individ ual buttons may change when the keymaps change If a user switches keymaps during an outside call the call will appear on the appropriate trunk or Call button for that keymap The button assignment may not be the same for both keymaps For example it could appear under a Call...

Page 194: ...call is ringing at the station the first call received is the first answered When programmed for automatic outside call access a station user with allowed answer but without ring in for a ringing trunk must always press an individual trunk button for that trunk or enter the Automatic Trunk Answer feature code 350 to answer the incoming call Trans ferred calls and recalls can be answered by lifting...

Page 195: ...ociated with the music heard by callers on hold Check with the music s original distributor and or the radio station for copyright and broadcast restrictions concerning music on hold In a network each node has its own music source s If a caller on Node 1 is holding for a user on Node 2 the caller hears the music on node 2 Note that if a caller is holding for a user on Node 1 and the call moves to ...

Page 196: ...Also when the station is used for calling a voice pro cessing system application the voice prompts will be in American English unless overridden by a Call Routing Announcement as described on page 182 If programmed for Japanese the displays will be in Japanese Katakana characters and the voice prompts will be in Japanese unless overridden By default all stations are set for the system s Primary La...

Page 197: ...Japanese and the station s Secondary Language field is set to Spanish then the user will have no way to get back to Japanese if they enter the Change Language feature code This is because the first time the user enters the feature code the system will toggle the station to the Use Primary Lan guage The next time the user enters the feature code the system will toggle the language to the station s ...

Page 198: ...trunk the system tells the application which language is programmed for that device For example If a trunk programmed for American English rings in to an application the voice pro cessing system will play the American English prompts If a station programmed for Japanese calls Voice Mail the station user will hear Japa nese prompts If a station programmed for American English receives a call on a t...

Page 199: ... system uses the default Primary language instead DIRECTORIES If Multilingual Support is enabled directory users will be able to enter English Spanish and Japanese Katakana characters as needed Procedures for using the directories are given on page 251 In directories the English characters are alphabetized before the Japanese characters There fore Japanese names will be at the end of the list afte...

Page 200: ...hile this feature is enabled the called party hears repeating double tones and must lift the handset or press the Speaker button button or but ton to answer If the station does not have an button the call will appear under a Call button In the default database all single line stations have this feature enabled To turn ring intercom always on or off Inter Tel Endpoints While on hook enter the Ring ...

Page 201: ...C CALL TO DND Pressing this button will send Do Not Disturb tones to the caller and allow you to program a Do Not Disturb message If using a display endpoint the caller will see DO NOT DISTURB See page 265 for detailed instructions on using Do Not Disturb To receive an intercom call on a single line set When you hear repeating double tones lift the handset To receive a transferred to hold intercom...

Page 202: ...call press this button and refer to the instructions on page 201 Single Line Sets Lift the handset If the DTMF decoders are busy you hear silence Hang up and try again 2 Dial an extension number The number can be 0 for the Attendant a station extension number or a hunt group pilot number Display endpoints show the number dialed If you dial too slowly the Interdigit timer may expire and you will he...

Page 203: ...tion to be available For more information refer to page 189 Executive Display Professional Display and Model 8560 endpoint users can press the QUEUE menu button If you hear a repeating signal of four fast tones and a pause the station is in Do Not Disturb You can use the Queue Callback feature or if enabled on your end point use the Do Not Disturb Override feature to place a non handsfree call to ...

Page 204: ...e s music on hold while camped on If a station enables Do Not Disturb while an intercom call is camped on the camped on caller is removed from the camped on state and that caller receives Do Not Disturb indications see page 214 Intercom callers cannot camp on to a station that is in Do Not Disturb To camp on to an extension number All Inter Tel endpoints If you hear a busy signal when calling an e...

Page 205: ...f four fast tones and a pause when calling an extension number press the QUEUE menu button Or press the Special button enter the Queue Callback feature code 6 and hang up The display shows QUEUE REGISTERED FOR username Single Line Sets When you hear a busy signal or Do Not Disturb signal when calling an extension number hookflash recall and enter the Queue Callback feature code 6 Then hang up 2 Wh...

Page 206: ...e line Executone Model 8524 8525 8526 Model 8664 8665 8668 CALL LOGGING DISPLAY The following is an example of the Call Logging display on a six line display endpoint Two line display endpoints show only the first two lines Each call entry contains the following fields The entries are displayed from newest to oldest Once the list is full the newest call is moved to the front of the list and the ol...

Page 207: ... main menu a display similar to the one below appears The arrow and menu buttons at the bottom of the display only appear if there is more than one entry in the list on a six line display endpoint To scroll through the entries press the menu button or the volume up button to scroll forward or press or the volume down button to scroll backward If there is no previous page or entry the menu button i...

Page 208: ... as they could if they accessed the Missed Calls menu from the LOGS menu Once the Missed Calls menu option is selected the idle display will no longer show MISSED XX on the display whether or not the user looked at every one of the recently missed calls CALL LOGGING DISPLAYS ON A TWO LINE DISPLAY ENDPOINT NOTE At any menu level you can press the asterisk button to cancel or return to the previous ...

Page 209: ...ft button press to scroll forward and to scroll backward To delete the entry press The display will then show the next entry in the list or will go back to the main menu if the list is empty To delete all entries press To place a call press the pound hash button 4809619000 JOHN FR AUG 20 11 53A 4809619000 FR AUG 20 11 53A If both the calling number and Caller ID name are available the first line c...

Page 210: ...g messages in each mailbox that left a message This is especially helpful at stations with multiple mailboxes For single line sets a system programming option can be enabled that sends six short message waiting tones when the user lifts the handset or presses the hookswitch NOTE Model 8500 8520 and 8560 endpoints have a Message Lamp located on the upper right hand corner of the endpoint If program...

Page 211: ...ves message waiting indications If the message center does not answer the call that is placed after the timer expires the display will show that the message was from your station and you will be called when the station user responds to the message indications The display shows MESSAGE LEFT FOR username NOTE If the station you are calling does not have a designated message center you will hear dial...

Page 212: ... 366 The display shows CANCEL MESSAGE ON EXT Single Line Sets Lift the handset and enter the Cancel Message feature code 366 2 Enter the extension number of the station that has the message indication that you want to cancel You hear intercom dial tone if off hook or confirmation tone if on hook The display shows MESSAGE CANCELED FOR username If a message was not present at the called station you ...

Page 213: ...answer messages at a non display endpoint or single line set 1 Inter Tel Endpoints If you see a flashing endpoint button press the button Depending on how the message was left an intercom call is placed to either the station that left the message or your message center Single Line Sets If you hear single line message waiting tones six tones after lifting the handset or performing a hookflash recal...

Page 214: ...nable a voice processing system to leave messages through a station or hunt group that is designated as its alternate message source When a message is left on the voice processing system for a station user that has an assigned mailbox the called station receives the message waiting indications If it is a display endpoint the display shows MESSAGE RECEIVED FROM alternate message source rather than ...

Page 215: ...ry voice paths and single line sets cannot receive OHVA calls since they do not have secondary voice path circuitry By default OHVA is disabled at the station level DSS BLF equipped digital display endpoints can be programmed to override the Camp On and OHVA Screening timers and make immediate OHVA calls This is a useful option for Attendant stations Any combination of OHVA enabled and disabled st...

Page 216: ...l OHVA enabled Inter Tel endpoints only 1 While on a call using the handset you hear a camp on tone The display shows CALL ANNOUNCE FROM username Do nothing When the OHVA Screening timer expires you hear a double tone You are connected with the intercom caller via the speakerphone Your original call remains connected on the handset NOTE If you press while speaking to the caller on the speakerphone...

Page 217: ...not dialed For example if 423 is absorbed and 6767 is dialed 423 6767 is displayed NOTE When placing a call begin dialing before the Dial Initiation timer expires If the timer expires the system drops the trunk connection and sends repeating reorder tones This pre vents a trunk from being tied up accidentally To place an outside call 1 Lift the handset Inter Tel endpoint users can dial on hook by ...

Page 218: ...utton to use a station speed dial number as described on page 246 SYS SPEED DIAL Press this button to use a system speed dial number as described on page 244 REDIAL Press this button to redial the last number dialed or saved as described on page 260 Single progress tone Enter a forced account code using the dialpad buttons or a pre programmed speed dial button refer to page 207 The display shows E...

Page 219: ... is being placed The associated individual trunk or Call button flashes slowly Executive Display Professional Display and Model 8560 endpoint users have the same options as described for outgoing calls on the previous page Busy signals then music All of the trunks in the route group are busy Do one of the following Camp on and wait for the trunk Request a callback queue The system places your stat...

Page 220: ...Voice Mail The individual trunk or Call button flashes slowly during the call Display endpoints show TG XXXX or group name TFER FROM EX XXXX or username An individual trunk button is flashing at the fast rate there is no ring signal and you have allowed answer for the trunk You may hear ringing on another end point Press the fast flashing individual trunk button as described above or enter the Aut...

Page 221: ...peak This feature cannot be used on a handsfree call The user must be on a call using the handset or a headset before entering the feature code Group Listen cannot be used on single line sets To turn the group listen feature on or off during a call While on a call using the handset or a headset press the Special button and enter the Group Listen feature code 312 You hear a confirmation tone and th...

Page 222: ...mp on you can request a callback queue and hang up until the system signals your station that a trunk in the trunk group is available Each station can place only one queue request at a time If a second request is made the first request is canceled and replaced by the second request A user cannot queue onto busy resources on another node Queue callbacks must be answered before the Queue Callback ti...

Page 223: ...ion user is not required to enter any digits during the call Forced All Calls Validated If this type of account code is enabled the user must enter a forced account code before an outside call can be placed If the code matches one of the pre programmed forced account codes in the database the call is allowed If the code does not match the call is blocked Stations with this account code type cannot...

Page 224: ... phone numbers Forced All Calls Non Validated Requires users to enter an account code before placing an outside call The code is not checked against any lists and the call is allowed as soon as the code is entered Stations with this account code type cannot forward calls to outside telephone numbers Forced Toll National Calls Validated Requires users to enter an account code only if the system det...

Page 225: ... Optional Account Code feature code 390 Display endpoints show ENTER ACCT CODE The outside party if any does not hear you enter the code Single Line Sets Hookflash and enter the Optional Account Code feature code 390 The outside party if any hears music until step 2 is completed 2 Enter the account code using the dialpad Inter Tel endpoint users may press a speed dial button to enter an account co...

Page 226: ...e event that this feature is in effect and an optional account code is also entered the optional account code will override the all calls following account code for that call only All subsequent calls will be associated with the all calls following account code To cancel this feature the feature code is entered without an account code just press to ter minate programming To enter an account code a...

Page 227: ... timer is started If it is still unanswered when the Recall timer expires it recalls the station s Attendant and the Abandoned Call timer is started If the station does not have an Attendant the call continues to recall at the station that placed it on hold If the call is not answered before the Abandoned Call timer expires the call is disconnected by the system For users convenience the system ha...

Page 228: ...and conferences cannot be placed on system hold If you attempt to do so the call or conference will actually be placed on individual hold CONSULTATION HOLD To use consultation hold single line sets only 1 While on a call hookflash recall to place the call on consultation hold You hear three short tones followed by dial tone 2 You can place a call or enter a feature code NOTE If you hang up while t...

Page 229: ...OHVA caller When you press again the handset microphone is re enabled You cannot mute the microphone on your endpoint while your call is on hold at another sta tion NOTE If you receive complaints from IP endpoint users about losing audio on muted calls there may be a firewall issue Contact your local Inter Tel dealer for assistance Muting the endpoint microphone 1 To temporarily turn off your micr...

Page 230: ...f call that is waiting intercom outside recall etc If you are a hunt group member the display shows the number of calls camped on to the hunt group Do one of the following If you want to end the current call hang up A waiting outside call rings as an incoming call an intercom call rings as a private call Answer as usual If you want to place the current call on hold press the Hold button or press t...

Page 231: ...he holding call by lifting the handset and entering the Individual Hold feature code 336 If you want to place the current call on hold and connect with the original call Hook flash Recall and then enter the Individual Hold feature code 336 twice To move a camped on intercom call to Do Not Disturb While on a call you hear call waiting signals Endpoints with menu buttons Press the DO NOT DISTURB or ...

Page 232: ...e same manner as any other transferred call along with a CONFERENCE TFR FROM username display and may be answered by the station user TRANSFER TO A SYSTEM FORWARD When a station user transfers a call to the principal station of a system forwarding path the Handsfree Announce System Forward system wide flag determines what the caller will hear If enabled the caller will place a handsfree call to th...

Page 233: ...y select another trunk group or camp on and wait for a trunk If you hear repeating reorder tones you dialed a restricted telephone number To return to the caller on transfer hold press the lit Call button trunk button or button Inter Tel endpoint or hook flash recall twice single line set OR Dial the desired extension number or press a speed dial button the VOICE MAIL menu button or the MESSAGE CE...

Page 234: ...if unanswered after the Hold and Recall timers expire Besides the procedure listed below Inter Tel endpoint users have an alternative method for transferring calls to hold refer to step 4 in the previous procedure To transfer a call to hold 1 Executive Display Professional Display and Model 8560 endpoints While on a call press the TRANSFER TO HOLD menu button The display shows TRANSFER CALL TO EXT...

Page 235: ...he database determine the methods used for transferring calls to stations with mailboxes stations with extension IDs and extensions without mailboxes or IDs When a call is received by Automated Attendant or Call Routing Announcement and the caller enters an extension number the programmed Transfer Method determines how the call will be transferred The Transfer Method flags can be programmed in the...

Page 236: ...ssing system then places a private call to your station When you answer it plays You have a call from caller s name and gives you the following options To accept the call press or the ACCEPT menu button The call will ring at your station To replay the announcement press or the REPLAY menu button To send the call to Voice Mail press or the SEND TO V MAIL menu button The caller is transferred to you...

Page 237: ...any other station Users can enter the Reverse Transfer feature code 4 and dial a hunt group s pilot number to pick up a call that is ringing in to the hunt group s pilot number or to any station within that hunt group See page 148 for details about the Group Call Pick Up feature NOTE Group Call Pick up does not affect DSS lamp status any differently than standard hand group calls or individual cal...

Page 238: ...tem is designed to be reasonably secure against CO trunk misuse by outside callers there is no implied warranty that it is invulnerable to unauthorized intrusions If the central office does not provide supervision and does not disconnect the call when one party hangs up making it possible for a caller to remain connected to a CO trunk circuit If this hap pens and the caller begins dialing the call...

Page 239: ...display shows CNF IN PROGRESS The CNF button and a Call button flash slowly You can use the following menu buttons HOLD Press this button to place the conference on hold DISCONNECT Press this button to remove your station from the conference If there are no other stations in the conference all parties are disconnected If there is still another station in the conference the parties remain connected...

Page 240: ...e other party to be included in the conference or return to a call on hold Hookflash Recall and enter the Conference feature code 5 3 To connect all parties in a conference Hookflash Recall and enter the Conference feature code 5 again 4 To add another party Repeat steps 1 3 again EXITING A CONFERENCE There are several options for leaving the conference Exit the conference by hanging up The other ...

Page 241: ...ou are out of the conference the parties recall your station When the recall rings at your station lift the handset to answer the recall If the recall is not answered before the Recall timer expires it will recall the Attendant To return to the conference Lift the handset and or enter the Conference feature code 5 Ending the Conference and Placing All Parties on Hold To end the conference and put ...

Page 242: ...call on transfer hold Ringing ring in recall or camp on conference Conference on hold Active conference To place the conference on hold any inside party during a conference call with an Inter Tel endpoint Press the Hold button or press the Special button and enter the Individual Hold feature code 336 The conferenced parties remain connected The call and buttons flutter To place the conference on h...

Page 243: ...feature The station can be programmed to use its personal mailbox or another mailbox as the assigned Record A Call mailbox Only this assigned mailbox can be selected This is the default programming for all stations The station can be programmed with a default mailbox but with the option of selecting a different mailbox If the user chooses to not enter a mailbox number the system auto matically sel...

Page 244: ...u button The display shows REQUESTING RECORD A CALL 2 If required or allowed enter the desired mailbox number The display shows ENTER MAILBOX NUMBER If you do not enter a mailbox number and you have a default Record A Call mailbox the system will automatically select your default mailbox If you do not have a default mailbox the feature will time out or can be canceled by pressing or ACCEPT 3 You h...

Page 245: ...station user enters the Agent Help feature code a private call is placed to the station s Agent Help Extension While the call is ringing at the supervisor s extension neither the requesting user nor any other parties on the call can hear the private call ringing If the supervi sor answers the call the system creates a conference to include the supervisor in the requesting user s original call If t...

Page 246: ...e no alerting tone A timer called the Agent Help Tone Interval timer determines how often this tone is generated If the timer is set to 0 the tone is generated only when the Agent Help Extension enters the call a party is added to the call or the call is placed on hold and retrieved If the Agent Help feature code is assigned to an Inter Tel endpoint feature button with a lamp the lamp status shows...

Page 247: ...again later when circuits are available If the call is being monitored by a hunt group supervisor the monitoring feature is terminated when the Agent Help Extension joins the call an Agent Help conference call cannot be moni tored To use the Agent Help feature with an Inter Tel endpoint While on a call press the Special button and then enter the Agent Help feature code 375 Executive Display Profes...

Page 248: ...nter the Agent Help Reject feature code 376 or press the REJECT HELP menu button You hear confirmation tone To place your station in Do Not Disturb to block the call Enter the Do Not Disturb feature code 370 or press the button or the IC CALL TO DND menu button SYSTEM FORWARDING NOTE The System Forwarding premium feature is required to use system forwarding System forwarding provides the ability t...

Page 249: ...er cannot answer an immediately forwarded call but can reverse transfer it from the forwarding point Day mode night mode status The system day night mode is used to determine if a forwarding path is taken Either day mode night mode or both may be specified For an example refer to the diagram below In the example the principal station user wants direct ring in or transferred calls to ring at his or...

Page 250: ...ation forwarding point is in Do Not Disturb the forwarding path will bypass that sta tion and immediately send the call to the next forwarding point If a forwarding point is a voice processing system application and the system is unable to communicate with the voice processing system the call will bypass the forwarding point A station forwarding point can place calls or transfer calls to the princ...

Page 251: ...m Forwarding Initiate timer expires The transferring station user hears ringing and can announce the call only if it is answered Enabled Outside calls forwarded The transferring station user will place a handsfree call to the principal station and can announce the transfer the System Forwarding Initiate timer does not start until the transfer is completed Enabled Intercom calls forwarded The hands...

Page 252: ... will not fol low the principal station s system forwarding path FORWARDING POINT USING MANUAL CALL FORWARD Principal Station SYSTEM FORWARD Manual Forward Destination MANUAL 1st System Forwarding Point 2nd System Forwarding Point System forwarded calls from Principal Station will be sent here if not answered at 1st Forwarding Point FORWARDING POINT FORWARDED TO VOICE PROCESSING SYSTEM Principal S...

Page 253: ...e station will have its own calls system forwarded To enable or disable system forwarding Inter Tel Endpoints Enter the System Forward On 352 System Forward Off 353 or Sys tem Forward On Off 354 feature code The display shows SYSTEM FORWARD ON or OFF If disabled the system will ignore any system forwarding paths programmed for this endpoint until you re enable system forwarding Single Line Sets Li...

Page 254: ... timer expires at the last forwarding point If immediate forwarding is enabled rings the principal station until the applicable Transfer timer expires Then it recalls the transferring station s transfer recall destination If a conditional forwarding is enabled rings principal station until the System Forward Ini tiate timer expires Then it recalls the trans ferring station s transfer recall destin...

Page 255: ...de more than 10 stations The conditional forward features if busy if no answer if busy no answer may form a loop that the system cannot detect until a call is placed to the forwarding station For example if two station users forward their calls to each other using the Forward If Busy feature the system accepts the requests However if a call rings in while both stations are busy the forwards create...

Page 256: ...f the key is programmed to use any other Forward feature code 355 358 the forwarding options will not be displayed when the key is pressed the Inter Tel endpoint will operate the same as any other Inter Tel endpoint Any Inter Tel endpoint user can make any user programmable button a button that uses one of the forwarding feature codes 355 358 Refer to the procedures on page 175 for pro gramming us...

Page 257: ...rded to an outside telephone number depending on central office trunk quality MANUAL FORWARDING TO PUBLIC NETWORK There is a station flag called Manual Forwarding to Public Network When the Manual For warding to Public Network station flag is disabled it prevents the station from manually for warding calls to the public network This prevents users from calling in to a local station and reaching to...

Page 258: ...splay and Model 8560 endpoint users only Press the VOICE MAIL button to forward to your mailbox Executive Display Professional Display and Model 8560 endpoint users only Press the IC DIRECTORY menu button to look up and select a number NOTE If you dialed an invalid extension number your display shows FORWARD TO INVALID NUMBER you hear reorder tones and must try again If you dialed a station that i...

Page 259: ...ts Press the lit button the Speaker button lights then press the Speaker button both buttons go off You hear a progress tone Display endpoints show ANY CALL FORWARD CANCELED Single Line Sets Lift the handset enter any Call Forwarding feature code 355 358 and hang up SPEED DIALING Three system features provide speed dialing They are as follows System Speed Dialing Up to 1000 48 digit system speed d...

Page 260: ...e endpoint uses or which characters are in the name the endpoint user will be able to see the speed dial names exactly the way they were programmed In lists such as speed dial directories the English Spanish characters are alphabetized before the Japanese characters Japanese names will be at the end of the list System speed dial numbers are subject to toll restriction unless a system wide option h...

Page 261: ... 1 If desired lift the handset and select an outgoing trunk You may skip this step 2 Press or enter the System Speed Dial feature code 381 The display shows REVIEW SYS SPEED 000 999 Non display endpoint users hear a confirmation tone 3 Enter the location code 000 999 for the desired number If you have not selected a trunk press or the ACCEPT menu button to accept the number and automatically selec...

Page 262: ...e a button programmed with 89619000 would select a trunk using the Outgoing Calls feature code 8 then dial 961 9000 A station extension number can be preceded with a pound to always speed dial private intercom calls to the station Or a 4 may be entered before a station extension number or hunt group pilot number to reverse transfer pick up calls from that station or hunt group If either of these o...

Page 263: ... the desired number by pressing the Volume NEXT or PREVIOUS button Use the Executive Display Professional Display or Model 8560 endpoint menu Use the menu buttons to select the desired speed dial location 2 When the display shows ENTER NAME do one of the following To change or program the name Enter the desired name for the speed dial num ber using your dialpad as described on page 246 Refer to Ta...

Page 264: ...including pauses and hookflashes recalls to be stored To include a hookflash recall or a pause in the number press the Special button once for an asterisk twice for a pound three times for a hookflash recall or four times for a pause You can enter more than one or hookflash recall in a row by pressing the button to move to the next character not necessary after pauses If you make a mistake press t...

Page 265: ...exit Repeat these steps for each additional number to be stored Viewing Station Speed Dial Numbers To view the contents of a speed dial button on a display endpoint 1 While on hook enter the Review Keys feature code 396 The display shows PRESS THE KEY TO REVIEW Press the desired speed dial button The display shows the currently stored number and name 2 After viewing the number press the Speaker bu...

Page 266: ...eed dial button of the desired number The number is dialed Inter Tel endpoint without a speed dial button Enter the Station Speed Dial feature code 382 You hear a confirmation tone Then enter the location code 0 9 The num ber is dialed To dial a station speed dial number at a display endpoint 1 Lift the handset or remain on hook 2 If placing an outside call select an outgoing trunk or use ARS If p...

Page 267: ...tory names can include English Spanish or Japanese characters or a combination In the directories English Spanish characters are alphabetized before the Japanese characters There fore Japanese names will be at the end of the list NOTE When using Japanese as the Primary or Secondary language you can only search for last names in IC and CO directories You cannot search based on the first name Keypad...

Page 268: ...e if necessary Press the SEARCH menu button or press to change to alpha numeric mode and then press to begin the search In alphanumeric mode button lit Press the dialpad buttons to enter the desired characters Refer to the chart above Press once to advance or twice to leave a space Press to backspace Press or the SEARCH menu button to begin the search The closest match will be displayed Executive ...

Page 269: ...S feature does not apply to the Voice Mail Directory Continue to use existing user guide instructions for entering and retrieving names from the Voice Mail Directory The Intelligent Directory Search IDS feature improves searching for names in the directory by allowing the user to press one number for each letter rather than several Each button repre sents several letters For example dialpad button...

Page 270: ... Up and Volume Down buttons can be used to scroll through entries Also the IDS information may be displayed differently There is no Mute button unless programmed on one of the programmable buttons for backspacing Cancel the feature and start over if an error is made DIALPAD BUTTON REPRESENTED CHARACTERS COMMENT 0 0 1 1 2 2 A B C a b c Ç â ä à å ç Ä Å á 3 3 D E F d e f é ê ë è É 4 4 G H I g h i ï î...

Page 271: ...using the IDS feature to retrieve an entry from the IC Directory Also discussed are the actions you need to take when using the feature DIALPAD BUTTON REPRESENTED CHARACTERS COMMENT A Z and a z The matching letter with or without diacritical accent marks e g the on ñ in Spanish and without attention to case 0 9 The matching number These numbers differ from those pressed on the endpoint which match...

Page 272: ... than three entries on a six line display endpoint Also if there is no previ ous page or entry the menu button is unavailable and the volume down button is unrespon sive Likewise if there is no next page or match the menu button is unavailable and the volume up button is unresponsive For an analog display endpoint that does not have a volume soft button press to scroll forward and to scroll backwa...

Page 273: ...has more characters than can fit in the width of the display the user sees only those characters that will fit with an underscore at the end of the entry The first line then scrolls as the user enters past the screen and scrolls back if the user backspaces The first line shows the first match with an underscore to indicate the number of characters that the user has entered In this case three digit...

Page 274: ...directory In the following example the user entered SYS to search one of the System Forward features OUTSIDE DIRECTORY Outside directory also functions just like the Feature directory Upon accessing the Outside directory the user will see the entire directory If the number is programmed as Private in Database Programming that number appears as PRIVATE NUMBER in the display as shown in the followin...

Page 275: ...ne The number dialed by the house phone is determined by the station s speed dial programming The number programmed through the database or in station speed dial location 0 is automati cally dialed during day mode and the number in location 1 is dialed during night mode This number can be either an extension number or an outside telephone number If it is an outside number it must be preceded with ...

Page 276: ...ding on the station status when it is used as shown in the table below Individual station programming determines the mode of the Redial feature Last Number Dialed or Last Number Saved The Redial feature code 380 performs the redial function programmed under the button Table 29 House Phone Flag Settings SITUATION DAY NIGHT NORMAL MODE RESTRICTED MODE House phone user lifts the handset Complete exte...

Page 277: ...d trunk access code and dials the saved telephone number Releases the current call seizes a trunk using the access code used on the last outside call and dials the last telephone number dialed After selecting a trunk but before dialing Redials the saved telephone number on the currently selected trunk Note that the current trunk is used instead of the saved trunk access Redials the last telephone ...

Page 278: ...nk press the button or press the Special button and enter the Redial feature code 380 Refer to the chart on the pre vious page to determine which trunk is selected The saved telephone number is dialed Single Line Sets While on a call or after selecting a trunk hookflash recall and then enter the Redial feature code 380 Refer to the chart on the previous page to determine which trunk is selected Th...

Page 279: ...1 This code is entered followed by the desired destination number If the endpoint receiving the redirected call is a display endpoint it will show EXT XXXX FWD FROM EXT XXXX just as it does for a manually forwarded call Calls may not be redirected back to the originating station This will result in a message on the display saying CALL FORWARDED TO SOURCE For non display endpoints the call will sim...

Page 280: ... the external paging ports instead of using the Page feature to make a page over the external paging speakers Pages are not heard on Inter Tel endpoints that have been removed from paging using the fea ture code as described below are in Do Not Disturb are ringing or are in use Also back ground music on endpoints and on external speakers connected to endpoint speaker leads is interrupted for pages...

Page 281: ...t ring in calls forwarded to a station in DND will ring according to the DND rules If desired individual stations can be prevented from using Do Not Disturb by disabling the Do Not Disturb option in the database If a hunt group station is in Do Not Disturb calls to the user s hunt group do not cause the endpoint to ring but the individual trunk button will flash if all other stations in the hunt g...

Page 282: ...n user both when programming his or her sta tion and when calling another station that is in Do Not Disturb is determined by the station s programmed language That is if a station is programmed for Japanese the user will see only Japanese messages when programing a Do Not Disturb message If that station calls an Ameri can English programmed station that has selected Do Not Disturb message 02 the J...

Page 283: ...chained together when entering messages that require more that 16 keystrokes to create the desired message When programming a message in speed dial memory you can use the Special button to enter a hook flash recall F in place of the button to advance or insert spaces or to enter a pause P to change numeric alphanumeric modes within the message The Special button can also be used to enter or in the...

Page 284: ...ed message Date and time appear on the second line if there is no customized message Single Line Sets Hang up To cancel Do Not Disturb Executive Display Professional Display or Model 8560 endpoint While on hook press the lit button The button goes off and the display shows DO NOT DISTURB OFF Other Inter Tel Endpoints While on hook press the lit button or enter the Cancel Do Not Disturb feature cod...

Page 285: ...t is programmed as an off node device on that node You must go through DISA for remote programming of any endpoints that are not programmed as off node devices STATION PASSWORD The station password is used only for the Remote Programming feature NOTE To prevent unauthorized use of the call forward feature all stations using Remote Pro gramming should have a password To make the passwords difficult...

Page 286: ...rom another station lift the handset or press the Speaker button 2 Enter the Remote Programming feature code 359 You hear a confirmation tone If you have a display it shows ENTER EXTENSION Executive Display Professional Display and Model 8560 endpoint users can press the IC DIR button to use the inter com directory to look up a number 3 Enter the extension to be programmed You hear a confirmation ...

Page 287: ...ATURE CODE NOTE If you enter an incorrect password the display will show INVALID PASS WORD and the call is disconnected Station users will hear reorder tones 5 To turn on Do Not Disturb a Enter the Do Not Disturb On feature code 370 The On Off feature code cannot be used in remote programming If you entered an invalid feature code you will hear reorder tones and can try again b If the station you ...

Page 288: ...ompt asking for the next entry 1 If calling from an outside endpoint access the system through a DISA line Enter the DISA security code if applicable You hear a confirmation tone followed by DISA dial tone If programming from another station lift the handset or press the Speaker button 2 Enter the Remote Programming feature code 359 If you have a display it shows ENTER EXTENSION Executive Display ...

Page 289: ...owing features to their default states Returning a station to default Cancels the following features if in effect Do Not Disturb Manual Call Forwarding Queue Request Account Code For All Calls Following Background Music Ring Intercom Always Headset Mode Restores the following features if disabled Handsfree Page Receive Hunt Group Replace System Forwarding Returns endpoint volumes to default levels...

Page 290: ...can be changed by reprogramming the LS GS CO Hook flash Recall timer default value is 0 6 seconds If the system is not installed behind a PBX the Hookflash Recall timer must be programmed to be compatible with the system s trunks To send a timed hookflash recall while on a trunk Inter Tel Endpoints Press the Special button and enter Hookflash Recall feature code 330 Single Line Sets Hookflash Reca...

Page 291: ...gh an adminis trator s station see page 24 The language of the messages seen by the station user is determined by the station s pro grammed language That is if a station is programmed for Japanese the user will see only Jap anese messages when programing a reminder message NOTE Only digital display endpoints will display Japanese prompts Other Inter Tel endpoints do not support Japanese prompts Ta...

Page 292: ...r 9 00 b If the system is set for 12 hour display format the display shows SELECT AM OR PM Press or the AM button for AM or press or the PM button for PM You hear a progress tone when it is accepted and the display momentarily shows the selected reminder message and time NOTE If an invalid time is entered you hear reorder tones and must enter the time again Display endpoints show INVALID TIME To r...

Page 293: ...ct Time The multiplicative factor adjusts the daytime per minute call cost for evening and weekend rates of outgoing calls For example the evening call cost multiplier is 0 65 if calls are 35 less expensive after 5 00PM The daytime rate D evening E multiplicative factor and night weekend N W multiplicative factors are used on the following schedule NOTE The system s Call Cost Accounting feature is...

Page 294: ...nformation The SMDR information is stored in a file on the voice processing system PC hard disk for later retrieval Selectable SMDR options include any combination of the following See page 277 for an defi nition of call cost types Record All Incoming Calls Records all incoming calls that are answered except DID DNIS calls Record All Local Calls Records all calls that use the local call cost Recor...

Page 295: ... report In the sample above the toll field would be suppressed so that only 89 10288 602 961 9000 prints Any combination of the above can be used If all three fields are suppressed only 602 961 9000 will print The programmer can also suppress or allow call information in the SMDR report Dialed Dig its field The following options are available Suppress Outside Party Number Caller information that i...

Page 296: ...the end of the number indicates that more than 28 digits were dialed Some digits may be suppressed see the previous page for an explanation For a conference call this field shows the station that brought the trunk into the conference unless the conference ends as a call with only one station and one trunk or if all conference parties are put on individual hold in which case the field shows the las...

Page 297: ...are determines the impact of the condition and clas sifies it as an alarm major or minor or other message type If the Message Print option is enabled the messages are sent to the designated output port For a complete list of Diagnostics codes refer to the Axxess Message Print Diagnostics Manual part number 550 8018 The programmer may enable any combination of the error message types The available ...

Page 298: ...at for a message the originated on node 3 03 001 15 30 03 20 M6009 WRN EG CP Corrupted Queue Was Cleared HISTORY QUEUE Message Print will not route diagnostic messages that apply to another node except during manual Message Print requests Those messages will only be printed locally Message Print will not route messages during a startup or reset The system will wait one minute before starting to se...

Page 299: ...or will affect system performance Realm This field does not appear for Alarm messages This two character field indi cates the realm responsible for the message The field will contain one of the following abbreviations DB indicates that the message applies to the system database These problems can often be fixed with appropriate database programming HW indicates the messages concerns the system har...

Page 300: ... problems When the Audio Diagnostics feature is initiated users are prompted to answer questions about the audio problems by pressing specific dialpad buttons Based on those answers the system generates alarm 128 on the administrator s endpoint See Managing System and Network Alarms on page 42 The Audio Diagnostics feature can be accessed when the endpoint is idle or when the user is on an active ...

Page 301: ...mpts the user to choose the direction of the audio problem The following options are available ONLY I HEAR IT users with a two line display or a no display endpoint press ONLY THE OUTSIDE users with a two line display or a no display endpoint press WE BOTH HEAR IT users with a two line display or a no display endpoint press Using Record A Call For Diagnostics If the Record A Call feature has been ...

Page 302: ...nter the two digit numeric code 01 12 that corresponds to the audio problem see page 285 The display shows PLEASE SELECT AUDIO DIRECTION 3 Select the direction of the audio problem EITHER Press the desired menu button OR Press the dialpad button that corresponds to one of the following responses Press for ONLY I HEAR IT Press for ONLY OTHER PARTY Press for WE BOTH HEAR IT If the Record A Call feat...

Page 303: ...M DEVICES Phantom devices are fully functional virtual devices on the system They can have a true status such as idle Do Not Disturb DND ringing etc so that they could be placed in hunt groups and ring The statuses that do not apply to phantom devices are as follows Unplugged phantoms have no hardware and will always be online Busy Permanently Busy phantoms cannot answer a call By default the phan...

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Page 305: ...ge Format 295 Automatic Speech Recognition 296 Call Routing Announcement 297 Call Routing Custom Audiotex Recordings 298 Call Screening 298 Digit Translation 298 Digit Translation Nodes 298 Directories 300 Locating a Name 301 Changing the First Last Name Search 301 Listening to the Next Previous Name 302 Accepting a Name 302 Requesting Additional Information 302 Searching the Voice Mail Directory ...

Page 306: ...al Applications 314 Mailboxes 315 Group Lists 316 Message Notification to Stations 317 Cascading Remote Message Notification 317 Primary and Alternate Notification 317 All Messages Priority Only and Each New Message Flags 318 Retry Call Attempts 318 Notification Numbers 319 Subscriber Features 320 Unified Messaging 322 Unified Messaging Open Standards Edition 322 ...

Page 307: ...is a programmable feature that can be used to provide automated call answering service Calls can transfer forward or directly ring in to Automated Attendant A voice processing system is required for the Automated Attendant feature on the system Calls to Automated Attendant are processed as follows CALL TO AUTOMATED ATTENDANT Automated Attendant answers and plays a greeting followed by a menu of op...

Page 308: ...tension number assigned to the Voice Mail feature The caller can then leave a message as a non subscriber or access any of the Voice Mail subscriber features See page 314 for Voice Mail information Use the directory If the caller does not know the extension or mailbox number of the desired party he or she can spell the name using the dialpad buttons and look up the number in the directory This opt...

Page 309: ...unavailable and allows the caller to choose to leave a message if the station has an associated mailbox or dial another extension number If the Recall Destination fails to answer a call it is automatically sent to the recall destination s programmed Attendant If the call is not answered there it is disconnected after the Aban doned Call timer expires If an invalid number is dialed the caller is pr...

Page 310: ...d when callers access the Extension Direc tory The name must be recorded in order to fully initialize the Extension ID See page 54 for more information on initializing Extension IDs NOTE To provide system security all extension IDs should have a password To make the passwords difficult to guess they should not match the station s extension number or consist of one digit repeated several times The ...

Page 311: ...EQUIREMENTS To send faxes to an e mail address using the Fax On Demand feature the Unified Messaging feature described on page 322 must also be enabled Note that in database programming a mailbox Fax E mail Address counts as one user FAX CARD REQUIREMENTS If your site uses the Voice Processing Unit to send and receive faxes the VPU PC must have a fax card installed This can be the same fax card th...

Page 312: ...SR When completing a mailbox related task either say the command each time or press the dialpad digits each time Pressing the dialpad digits will temporarily disable ASR for the current call Use the handset when issuing spoken commands Your endpoint s speaker can pick up background noise and other sounds which may cause the system to misinterpret a com mand If your endpoint has a display voice mai...

Page 313: ...the application to send the call to other stations without the call being pulled back into the hunt group when a hunt group station becomes available and answers the call However if the caller does not dial a valid digit translation option the call will be pulled back if a hunt group member answers CALL TO CALL ROUTING ANNOUNCEMENT Call Routing Announcement answers and plays a recording Call Routi...

Page 314: ...m audiotex recording is then assigned to the Call Routing Announcement application A caller who listens to the Call Routing Announcement recording can dial the sin gle digit location number to reach the designated destination For example if the hunt group extension for a customer support group is programmed for digit 3 the recording should say something like For customer support press 3 The system...

Page 315: ...ak to a Sales repre sentative press 2 CALLER DIALS 1 CALLER DIALS 2 C ALLER DIALS 0 Transfer to Extension 2000 Sales Hunt Group Transfer to Operator Transfer to Node Sales Info Fax If you know the fax document number please dial it now If you want to speak to the operator dial 0 For a product list dial 2 For a price list dial 3 For training infor mation dial 4 Then press to check your selections a...

Page 316: ...he directory Subscribers can only use ASR to search the directories if ASR is enabled for the directory and the mailbox If a directory is disabled or empty because no names are recorded for any of the system s mail boxes and extension IDs callers will not hear the prompt that allows access to the directory However if the caller does try to access the directory if it is disabled he or she will be i...

Page 317: ...the caller presses to begin the search The Automated Attendant application plays the name that most closely matches the digit s that were entered If is pressed without entering any digits the caller will hear the first name in the directory If a user presses at any time while spelling a name the system will play a helpful prompt instructing the caller how to enter a name Display endpoint users wil...

Page 318: ...t The caller can then record a message If the caller is using the Automated Attendant feature and accepts the name the caller is trans ferred to the selected destination station or mailbox if it is available If a station extension is dialed and the destination is not available the caller is sent to the associated mailbox if one exists REQUESTING ADDITIONAL INFORMATION After a name is selected from...

Page 319: ...tches you are prompted to say First or Last to limit your search to a first or last name To search the directory using the endpoint s dialpad digits 1 Dial the Voice Mail access number You hear the recorded system greeting 2 Say Directory or press for Directory Services 3 The buttons on your endpoint are labeled with letters Use Quick Spell non display endpoint or single line or Exact Spell displa...

Page 320: ...xtension IDs can be programmed as Private in DB Studio A Private number is included in the directory and can be dialed by a caller who knows the number but the associated mailbox and extension number information are not avail able to the caller only the name is played Unlisted Numbers Mailboxes and extension IDs can also be programmed as Unlisted That means that the number will not be included in ...

Page 321: ...above or filter the list by responding to the filtering questions generated by the system To narrow the search the system prompts the caller to indicate whether the name is the first or last name After the caller has responded the system returns a list of names that cor responds to the caller s filter parameters If the system cannot locate an exact match it returns the closest match found Addition...

Page 322: ...lpad buttons to spell a name When prompted press the appropriate dialpad buttons to spell the name The number of times a button is pressed determines which character is entered as shown in the digit map table below When adjoining characters are under the same button press to advance to the next character For example 5666 66337777 enters Jones Outside caller and non display search method Outside ca...

Page 323: ...E mail Reader uses Text to Speech TTS capabilities to convert the text in an e mail message to a wav file When the user accesses an e mail message E Mail Reader announces the e mail according to the envelope options that the user set Then after the envelope is played E Mail Reader reads the text in the body of the message Additional options for e mail messages include reply for ward save and delet...

Page 324: ...ystem alerts the caller and returns to the introductory recording 3 The system checks the availability of the document and one of the following occurs If the document is available the system tells the caller how many documents have been selected and how many more documents can be requested as determined by the Maximum Selections Allowed value in the database It then returns to the recording to all...

Page 325: ...Maximum Number of Outgoing Calls has been met the system waits for an available outgoing call to send the fax If a fax port or trunk is not available or if a requested document is not available the system delays delivery until the resource or document is available If a requested document has been deleted the system will complete the delivery but will indicate on the cover sheet that the document i...

Page 326: ...or day and night modes A Record A Call tone can be programmed to alert callers at the beginning of the recording Also it can be programmed to beep periodically throughout the recording There are two ways a station can be programmed to use this feature The station can use its personal mailbox or any other mailbox as the assigned Record A Call mailbox No other mailbox can be selected This is the def...

Page 327: ...ent Automated Atten dant etc that is used when the scheduling information applies to the incoming call Start Stop Date If the schedule is going to be active on a single day or for a period of days it will have Start and Stop Dates To have the schedule active on only one day the Start and Stop Dates can be the same day Days of the Week The schedule can be used on specific days of the week Specific ...

Page 328: ...he Monday application will be selected instead of the Dec 25 application Table 35 Sample STAR Application Programming ENTRY DESCRIPTION DATE DAY TIME INTERVAL DAY NIGHT APPLICATION 1 Labor Day Sep 1 10 00am 2 00pm 2600 2 Labor Day Sep 1 Both 2601 3 Memorial Day May 30 8 00am 5 00pm 2605 4 Memorial Day May 30 5 00pm 8 00am 2606 5 Christmas Day Dec 25 Both 2607 6 Christmas Holiday Dec 24 Jan 2 Both ...

Page 329: ... memory If the call records use disk space exceeding 80 of the allotment the system generates an alarm and displays it at the primary Attendant station and all Administrator stations Another alarm message is generated if the allotted space is 100 filled If the maximum buffer capacity is exceeded the oldest call record s are discarded as new ones arrive NOTE Since each SMDR call record takes up app...

Page 330: ...tem When station users respond to message indications left by Voice Mail they reach the Message notifica tion Retrieval application and are prompted only for their password Station users and outside callers gain access to the Voice Mail application in the following ways By dialing the telephone num ber or extension number assigned to the Voice Mail application By being transferred to Voice Mail by...

Page 331: ...xtension IDs which are stations that do not have mail boxes but that are included in the recorded directory The Standard mailbox owner receives all of the available subscriber options as autho rized through database programming Standard mailbox features include Listening to new messages Recording and sending messages Deleting and restoring messages Saving messages Personal options greeting passwor...

Page 332: ...tion user does not answer the caller will be asked if he wants to leave a message if the operator s extension has an associated mailbox If the caller chooses not to leave a message the call returns to the main menu of the applica tion being used Call Routing Announcement Voice Mail or Automated Attendant Application extension number If the operator destination is an application s exten sion number...

Page 333: ...b scribers may program a series of specific telephone numbers a cascade for the Voice Mail system to call when new messages are received by their mailboxes Primary and Alternate Notification Each mailbox can have a Primary and or an Alternate notification cascade of numbers The notification numbers are programmed to be accessed during specific days and times The Voice Mail system monitors subscrib...

Page 334: ...mailbox between the time the message is received and when remote notification is successful the system will stop attempting remote notification It is assumed that the mailbox user listened to the message when the mailbox was accessed How ever the button at the station will remain lit if there are any messages that have not been heard Each level also has a Number Called Busy timer and a Pager Notif...

Page 335: ...er Dial String then disconnect the call The dial string should include any digits that the paging company requires when the call is answered the pager LCD number and the pager termination code if needed Also if desired the pager string can be programmed to show the num ber of the mailbox that placed the call and or the number of waiting messages in the mailbox If the call goes to a personal number...

Page 336: ...rogramming remote messaging Changing the call screening transfer method Programming a fax destination Changing the message search order After the subscriber s mailbox is configured mailbox tasks include the following Accessing a mailbox Disabling and enabling ASR if ASR is enabled Accessing voice mail messages Accessing e mail and fax messages if E Mail Reader is enabled Recording and sending voic...

Page 337: ...600 User Guide ITP Mode 550 8115 Model 8620 8622 User Guide ITP Mode 550 8119 Model 8662 User Guide ITP Mode 550 8117 Model 8690 User Guide ITP Mode 550 8116 Model 8600 8622 8620 8660 User Guide SIP Mode 550 8024 Model 8690 User Guide SIP Mode 550 8025 Model 8560 8660 User Guide 550 8113 Model 8520 User Guide 550 8112 Model 8500 User Guide 550 8114 Executive Display User Guide 550 8108 Professiona...

Page 338: ...i fied Messaging products from Inter Tel users do not have to install a special Unified Messaging client application on their desktop computer to view play and manage voice mail messages With Unified Messaging OSE the e mail client can be any Internet Message Access Protocol IMAP v4 compliant client that is configured to connect to the IMAP server located on Enterprise Messaging To use the latest ...

Page 339: ...PAGE Voice Processing Prompts Inter Tel Axxess Administrator Guide Issue 11 0 May 2008 Voice Processing Systems 324 Automatic Speech Recognition ASR 324 Default ASR and Non ASR Voice Prompts 324 Voice Processing Prompts ...

Page 340: ...s in the user s mailbox In addition EM provides automatic speech recognition capabilities and built in Unified Messaging features EM supports Voice Profile for Internet Mail VPIM networking For detailed information about EM see the Enterprise Messaging Installa tion and Maintenance Manual part no 780 8006 AUTOMATIC SPEECH RECOGNITION ASR The Enterprise Messaging EM voice processing system supports...

Page 341: ...ional information say More or press two 013 To hear the next directory name press three To hear the next name say Next or press three 014 To spell a new name press four To spell a new name say New or press four 015 Extension number N A 016 Not used Not used 017 is not a valid choice N A 018 Please try again N A 019 After the tone please record your message When finished you may hang up to deliver ...

Page 342: ...ailbox for the first time you should be aware of a few standard fea tures To cancel an option you have accessed and return to the previous menu say Cancel or press star To accept your recording or dialing sequence or to advance to your next message say Accept or press pound or hash For help say Help or press zero to replay the current menu and or give you additional information Cer tain mailbox fe...

Page 343: ...nation say Yes or press pound or hash 069 To send this message now press pound or hash To send this message now say Send or press pound or hash 070 For special delivery options press nine For special delivery options say Options or press nine 071 To return to the previous menu press star To return to the previous menu say Cancel or press star 072 Message canceled N A 073 To mark this message priva...

Page 344: ... of this message to another destination say Forward or press three 091 To replay the previous message press four To replay the previous message say Previous or press four 092 To replay the message envelope press five To replay the message envelope say Envelope or press five 093 To listen to your next message press six To listen to your next message say Next or press six 094 There are no previous m...

Page 345: ...ord your name then press pound or hash N A 119 Name saved N A 120 Your message envelope is currently set to return N A 121 all information N A 122 time and date N A 123 message source N A 124 and N A 125 message length N A 126 To turn on all envelope options press four To turn on all envelope options say All Options or press four 127 For message source press two For message source say Source or pr...

Page 346: ...essages say All Messages or press one 153 For priority only press two For priority only say Priority or press two 154 Please enter the destination telephone number and wait for further instructions Please say or enter the destination telephone number and wait for further instructions 155 The new number is N A 156 Please enter the start time Please say or enter the start time 157 Please enter the s...

Page 347: ...th N A 194 Seventeenth N A 195 Eighteenth N A 196 Nineteenth N A 197 Twentieth N A 198 Twenty first N A 199 Twenty second N A 200 Twenty third N A 201 Twenty fourth N A 202 Twenty fifth N A 203 Twenty sixth N A 204 Twenty seventh N A 205 Twenty eighth N A 206 Twenty ninth N A 207 Thirtieth N A 208 Thirty first N A 209 the Voice Mail system N A 210 The system is set to notify you between N A 211 is...

Page 348: ...l the last name press five To search by last name say Last or press five 230 Using the keys on your telephone please spell the first name of the person Then press pound or hash For the letter Q press seven For the letter Z press nine Please say the first name of the person you are trying to reach Otherwise using the keys on your telephone please spell the first name of the per son then press pound...

Page 349: ...Private messages cannot be for warded N A 255 This is the message center calling for N A 256 If you are the correct person press pound or hash If you are the correct person say Yes or press pound or hash 257 One N A 258 Two N A 259 Three N A 260 Four N A 261 Five N A 262 Six N A 263 Seven N A 264 Eight N A 265 Nine N A 266 Ten N A 267 Eleven N A 268 Twelve N A 269 Thirteen N A 270 Fourteen N A 271...

Page 350: ... 297 For Thursday press five For Thursday say Thursday or press five 298 For Friday press six For Friday say Friday or press six 299 For Saturday press seven For Saturday say Saturday or press seven 300 For Monday through Friday service press one For Monday through Friday service say Week days or press one 301 For all the days of the week press two For all the days of the week say Days or press tw...

Page 351: ... operator N A 335 Remote Messaging will call N A 336 To change a cascade level press one To change a cascade level say Level or press one 337 To select a message notification category press four To select a message notification category say Category or press four 338 Please enter the cascade level you wish to pro gram Please enter the cascade level you wish to pro gram Say or enter one through nin...

Page 352: ... appear on your fax cover sheet is N A 366 You have chosen not to have your extension appear on your cover sheet N A 367 If you would like to have your fax delivered in the future press pound or hash If you would like to have your fax delivered in the future say Delay or press pound or hash 368 To re enter the number press three To re enter the number say Re enter or press three 369 If you wish to...

Page 353: ...ss pound or hash to con tinue 388 To import a fax document press four To import a fax document say Import Fax or press four 389 For U S systems If this is an international call enter 011 followed by the country code and fax number Then press pound For European systems If this is an international call enter 00 code followed by your country code and your fax number Then press hash For U S systems If...

Page 354: ...message N A 410 You have received a new voice mail N A 411 You have received a new e mail N A 412 You have received a new fax N A 413 You have received N A 414 499 Not used Not used 500 If you know your party s extension number enter it now If you know your party s extension please say or enter it now 501 To leave a message press one To leave a message say Leave Message or press one 502 To try ano...

Page 355: ...Forward or press three 524 To accept this call press pound or hash To accept this call say Accept or press pound or hash 525 To refuse this call press star To refuse this call say Refuse or press star 526 You have a call from N A 527 To change the time and date press five N A 528 The current time is N A 529 To accept the current time press pound or hash N A 530 To enter a new time use two digits f...

Page 356: ...N A 554 To listen to deleted messages press one To listen to deleted messages say Listen or press one 555 To recover all messages press two To recover all messages say Recover or press two 556 To purge all messages press three To purge all messages say Purge or press three 557 messages recovered N A 558 messages purged N A 559 message recovered N A 560 message purged N A 561 For message options pr...

Page 357: ... N A 583 586 Not used Not used 587 To hear the recipients press three To hear the recipients say Hear or press three 588 591 Not used Not used 592 I m sorry I m not allowed to dial that number N A 593 Message received from an outside number with no caller ID information N A 594 I m sorry I do not have valid Caller ID informa tion N A 595 the network N A 596 Your call is being handled by the Inter ...

Page 358: ...d wait for further instructions N A 618 The system could not access your e mail account with the known password N A 619 totalling N A 620 pages N A 621 I m sorry you cannot delete this fax N A 622 For voice mails press one For voice mails say Voice Mail or press one 623 For e mails press two For e mails say E mail or press two 624 For faxes press three For faxes say Facsimile or press three 625 62...

Page 359: ... new voice mails N A 674 You have one priority voice mail N A 675 You have one new voice mail N A 676 saved voice mails N A 677 You have one saved voice mail N A 678 To listen to messages press one To listen to messages say Messages or press one 679 The system is momentarily unable to process your request The system is momentarily unable to process your request 680 To wait for resources to become ...

Page 360: ... by pressing the keys on your telephone If that name is the last name say Yes or press one Otherwise please tell me the last name by saying spelling or pressing the keys on your telephone 715 716 Not used Not used 717 one saved voice mail N A 718 one saved e mail N A 719 one saved fax N A 720 one saved message N A 721 unheard voice mails N A 722 heard voice mails N A 723 726 Not used Not used 727 ...

Page 361: ...rity voice mail received N A 755 Priority e mail received N A 756 Not used Not used 757 and seen N A 758 and recent N A 759 and answered N A 760 and deleted N A 761 Not used Not used 762 Million N A 763 Billion N A 764 Trillion N A 765 Minus N A 766 For U S systems Dollar For European systems Pound N A 767 For U S systems Dollars For European systems Pounds N A 768 For U S systems Cent For Europea...

Page 362: ...ess pound 778 dash N A 779 ampersand N A 780 at N A 781 left parenthesis N A 782 right parenthesis N A 783 underscore N A 784 space N A 785 Tilde N A 786 a N A 787 b N A 788 c N A 789 apostrophe N A 790 lower A N A 791 lower B N A 792 lower C N A 793 d N A 794 e N A 795 F N A 796 exclamation point N A 797 lower D N A 798 lower E N A 799 lower F N A 800 g N A 801 h N A 802 I N A 803 star N A 804 lo...

Page 363: ...N A 827 lower R N A 828 lower S N A 829 T N A 830 u N A 831 v N A 832 question mark N A 833 lower T N A 834 lower U N A 835 lower V N A 836 w N A 837 x N A 838 Y N A 839 z N A 840 lower W N A 841 lower X N A 842 lower Y N A 843 lower Z N A 844 colon N A 845 period N A 846 comma N A 847 forward slash N A 848 backward slash N A 849 plus sign N A 850 Please hold while I check your e mail N A 851 one ...

Page 364: ...ch rec ognition greeting say Copy or press two 878 To record a speech recognition greeting press three To record a speech recognition greeting say Speech Recognition or press three 879 If you would like to copy this recording to the speech recognition greeting press one If you would like to use this recording as the speech recognition greeting say Copy or press one 880 To record a new speech recog...

Page 365: ...9 N A I think you said delete If this is correct please press one if this is not correct please press two 900 Speech Recognition enabled N A 901 No days selected No days selected 902 On On 903 Off Off 904 906 Not used Not used 907 Message dated Message dated 908 E Mail Reader was unable to retrieve your faxes and e mails from your e mail server due to a login failure E Mail Reader was unable to re...

Page 366: ...abled N A 921 Main Menu E Mail Reader Count is currently dis abled N A 922 To enable press one To enable say enable or press one 923 To disable press one To disable say disable or press one 924 Main Menu E Mail Reader Count has been auto matically disabled please go to the personal options menu to re enable this feature N A 926 For help with password special keys press two For help with password s...

Page 367: ...able to connect to your e mail server The server may be down or there may be a configuration issue with your E Mail Reader Profile Please contact your system administrator for further assistance N A 943 E Mail Reader cannot connect to your e mail server due to an encryption mismatch Please contact your system administrator for further assistance N A 944 I am sorry your password must be at least fo...

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Page 369: ...ll Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward If No Answer Busy 358 Call Logging 333 Change Language 301 CO Hookflash 330 Conference 5 Data 340 Default Station 394 Directory 307 Display Outside Party Name On Off 379 Display Time Date ITP Mode Display IP Address SIP Mode 300 Do Not Disturb Do Not Disturb Cancel Do Not Disturb On Off 370 371 372 Do Not Disturb Over...

Page 370: ...agnostics On Off 9825 Program System Speed Dial 9801 FEATURE NAME CODE U S EUROPE Set Network Date Time 9810 Set Time Date 9800 Synchronize Network Time 9811 FEATURE NAME CODE U S EUROPE Compress On Off 9982 9182 Compression Statistics 9981 9181 Diagnostic ASAI Snoop Off 9926 9126 Diagnostic ASAI Snoop On 9927 9127 Diagnostic Dump Node Informa tion 9936 9136 Diagnostic Dump Extension 9933 9133 Dia...

Page 371: ...tor feature codes 124 354 freeze unfreeze 51 network alarms 42 night mode 13 programming 18 setting time and date 14 15 speed dial programming 38 system alarms 42 system database programming 16 18 Administrator Duties 12 Administrator Feature Codes 124 Administrator Procedures 11 Administrator Programming Planning Sheets 67 Administrator s Station 16 Agent Help 139 229 Agent IDs 144 AgentSet 96 Al...

Page 372: ...lback 189 Busy Trunk Callback Queue 206 Busy Trunk Option 31 C Call Center Suite 143 Call Cost Accounting 277 Call Forwarding 239 all calls 239 FWD button 240 hunt groups 134 if busy 239 if no answer busy 239 remote programming 272 system 232 to attendant 241 to message center 241 to outside number 241 to voice mail 241 unsupervised CO timer 241 Call Key 83 Call Logging 190 Call Pick Up 221 Call P...

Page 373: ...em Speed Dial Numbers 245 Dialing System Speed Dial Numbers 245 Dialpad Buttons 254 255 display endpoints 254 Model 8602 IP softphone 255 DID DNIS 2 153 279 DID E M Receive Busy Instead of Camp On 214 Digit Translation 298 nodes 298 programming 298 Digit Translation Nodes 298 Digital Direct Station Selection Busy Lamp Field DSS BLF Units 99 Digital Endpoint 199 Digital Endpoint Data Port Modules 9...

Page 374: ...hone 79 digital endpoints 79 feature code 124 354 Enhanced Speakerphones for Digital Endpoints 79 Entering a Name 301 Entering Alphanumeric Information 17 Envelope Settings 54 Error Reporting 281 Exact Spell 301 Executive and Professional Display Endpoint Speakerphones 78 Executive Display Endpoint 81 alternate menu display 80 display oriented keys 80 FWD button 175 240 LCD 80 six line LCD 80 Exem...

Page 375: ...tion 132 key 83 84 Hunt Group Call Distribution 132 Hunt Group Call Processing 133 Hunt Group Forwarding Points 234 Hunt Group Remove Replace and Do Not Disturb 135 Hunt Groups 132 as alternate message source 134 as attendants 129 as message center 134 average wait time 138 call circulation 132 call forwarding 134 call processing 133 camp on 133 capacity 132 DISA calls 170 distributed 132 do not d...

Page 376: ...aps Switching 177 L Lamp Option Card LOC 97 Language 15 alphanumeric 17 date and time 14 Do Not Disturb 266 Inter Tel endpoints 275 multilingual capability 180 system speed dialing 244 Language Selection 180 Last Number Dialed Saved 260 LCD Contrast Adjustment 82 LCD Touch Screen 102 Leaving Messages 195 Light Emitting Diode LED Indications 88 Light Emitting Diodes LEDs DSS BLF keys 100 endpoint 8...

Page 377: ...endant Operation 130 Music On Hold 109 179 background music 179 music source 179 network 179 Music On Hold and Background Music 179 Mute Button 213 N Network 75 account codes 208 agent help extension 230 alarms 42 45 ARS 161 call cost 277 call forward 239 camp on 188 206 conference calls 222 do not disturb 266 emergency calls 167 handsfree calls 184 house phone 259 message print 282 messages 194 m...

Page 378: ...nference Call 223 Placing Calls On Hold 211 Placing Intercom Calls 186 Placing Nodes in Day or Night Mode 13 Placing Outside Calls 201 Placing the Entire Conference on Hold 226 Placing the System in Night Mode 13 Playback Device 110 announcement station 137 call routing announcement 297 overflow station 137 Polarity Reversal 30 Power Failure Capabilities 284 Power Failure Transfer 110 284 Power in...

Page 379: ...n 302 Resetting the Call Processing Card Modem 49 Responding to Messages 196 Responding to the Audio Diagnostics Feature 287 Restart ACD Idle Time Upon Login Flag 147 Retry Call Attempts 318 Reverse Transfer 221 DSS BLF 41 transient call indication 175 221 Ring In 156 day night 170 DISA 170 hunt groups 133 Ring Intercom Always 184 Ring Principal Once 233 Ring Tone Selection 174 Ring When X Calls a...

Page 380: ...tation Programming Using an Administrator s Station 18 Station Speed Dialing 246 feature code 124 354 pauses hookflashes 246 PBX 246 programming 246 Stations 180 programming at administrator station 18 toll restriction COS 162 Station To Station Calling 185 Subscriber 315 Subscriber Features 320 Supervisor Barge In 140 Supervisors 138 Suppress Absorbed Digits 279 Suppress Equal Access Digits 279 S...

Page 381: ...nsfer Recalls 219 Transfer to a System Forward 216 Transfer to Hold 218 Transfer to Ring 217 Transferring Conference Calls 216 Transfers and Outside Calls 216 Transfer To Connect Allowed Station Flag 217 Transfer To Connect Station Flag 217 Transient Call Indication 175 Transient Call Indication on Call Answer 87 175 221 Trunk Access Codes 117 Trunk Camp On and Busy Trunk Callback Queue 206 Trunk ...

Page 382: ...inistrator Features 52 Voice Mail Administrator Procedures 52 Voice Mail and Message Notification Retrieval Applications 314 Voice Mail Flowchart 354 367 Voice Mail Networking 8 Voice Mailbox Directory 304 Voice Processing Features 291 324 Voice Processing System 182 Voice Processing System Applications 6 Voice Processing System Applications as Announcement Overflow Stations 138 Voice Processing S...

Page 383: ... Primary Greeting Alternate Greeting System Greeting See Recording Options Record Directory Name See Recording Options Change Password Change Envelope Settings Voice Mail E Mail Facsimile Then select Time Date Source Length Subj Pages All Options None Remote Messaging Primary Cascade Alternate Cascade More Options Fax Number Message Order Swap E Mail Rdr Count Transfer Method 1 1 2 3 2 3 4 1 2 3 1...

Page 384: ...Part No 550 8001 Issue 11 0 May 2008 A661 9112A ...

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