Mitel Inter-Tel Axxess, Administrator'S Manual, Page: 22 / 384

Page 6 Voice Processing System Applications
Overview
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
VOICE PROCESSING SYSTEM APPLICATIONS
Axxess platform voice processing systems support several voice processing system applica-
tions. Depending on your site’s voice processing system, equipment, and licensing, you may
have access to one or more of the following voice processing system features:
•
Automated Attendant: Automated Attendant is a programmable feature that provides
automated call answering services. Calls can transfer, forward, or directly ring in to
Automated Attendant. When Automated Attendant answers a call, it plays a recording
that gives dialing instructions. After hearing the recording, or at any time while it is
playing, the caller may dial an extension or mailbox number. For more information
about the Automated Attendant feature, see
page 291 .
•
Automated Attendant Recall Destination: If a call that is transferred by Automated
Attendant is not answered before the Transfer Voice Processor timer expires, the call
recalls the Automated Attendant Recall Destination. The Recall Destination announces
that the station is unavailable and allows the caller to leave a message if the station has
an associated mailbox, or to dial another extension. For more information about the
Automated Attendant Recall Destination, see
page 293 .
•
Automatic Fax Detection: With Automatic Fax Detection, Call Routing Announce-
ment applications and mailboxes can be programmed to automatically route incoming
fax calls to a specified extension or to an e-mail address. For more information about
the Automatic Fax Detection, see
page 295 .
•
Automatic Speech Recognition (ASR): The EM system supports Automatic Speech
Recognition (ASR), which is a licensed feature. ASR can be enabled on many levels
within the voice processing system. Using EM, subscribers can issue spoken commands
to navigate the voice mail menus. Subscribers and non-subscribers can also use spoken
commands to search the voice mail directory, and to navigate automated attendant
menus and call routing applications. When ASR resources are not available, subscribers
and non-subscribers can also perform these tasks by pressing the appropriate dialpad
digits when prompted by the system. For more information about ASR, see
page 296 .
•
Call Routing Announcement: Call Routing Announcements can be used two ways. A
Call Routing Announcement application can be used in place of a playback device. The
playback device function is especially useful for programming hunt group announce-
ment and overflow stations. When called, the Call Routing Announcement application
will play a recording and then hang up.
The Call Routing Announcement application can also use Digit Translation, which
allows the caller to press a single digit for access to a mailbox, a fax-on-demand func-
tion, or a station or hunt group that has an associated mailbox or extension ID. Digit
Translation can be programmed for each digit 0-9, #, and *, plus a Timeout that is used
when the caller does not enter a digit. Each digit can lead to a “digit translation node”
that has its own digit translation values. This layered Call Routing Announcement digit
translation creates a “tree” of programmable digit translation nodes. For more informa-
tion about Call Routing Announcements, see
page 297 .
•
Directory Services: Directory Services provide callers with a list of mailboxes and
extension IDs that can be accessed through voice mail or the automated attendant. The
Directory feature is available in each of the voice processing systems, but varies
slightly in the Enterprise Messaging (EM) system. For information about using directo-
ries, see
page 300 . For information about using directories in EM, see page 304 .