Mitel Inter-Tel Axxess, Administrator'S Manual, Page: 168 / 384

Page 152
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Enabling the Send Camp-On Notifications to Members in DND Flag
ENABLING THE SEND CAMP-ON NOTIFICATIONS TO MEMBERS IN DND FLAG
The Send Camp-On Notifications to Members in DND flag is located under System\Devices
and Feature Codes\Hunt Groups\Local\<Hunt Group>. This flag indicates whether or not
camp-on burst tones are sent to hunt group members that are in DND or that are logged out.
When sent to display endpoints, the display also indicates
N CALLS WAITING FOR <HUNT
GROUP>
, where
N
is the number of calls that are currently camped on to the hunt group. This
allows hunt group members to see the hunt group queue in real-time.
If this flag is enabled:
•
UCD hunt group members that are in DND will receive camp-on notifications.
•
ACD hunt group members that do NOT use agent IDs will receive camp-on notifica-
tions when the members are NOT logged in to the hunt group. This, in effect, is the
same as being in DND from the hunt group perspective.
•
ACD hunt group members that use agent IDs will receive camp-on notifications only
when the agent is logged in to the hunt group and in DND. Agents also receive notifica-
tions while in wrap-up.
If the flag is disabled, which is the default setting, camp-on notifications are not sent to hunt
group members.
PROGRAMMING A DSS/BLF FOR AGENT WRAP-UP
ACD agents can program a DSS/BLF button to light while they are in wrap-up mode. When
the wrap-up timer has expired, the lamp turns off, and the agent is available for calls again. To
use this feature, the agent’s endpoint must have an available user-programmable button.
To program a DSS/BLF for agent wrap-up at an agent endpoint:
1. Enter the Program Keys feature code (397 by default).
2.
Press the button to program.
3.
Enter the ACD Agent Wrap-Up Terminate feature code (329 by default). The button is
now programmed for wrap-up indications.
Because the button is programmed with the ACD Agent Wrap-Up Terminate feature, agents
can also press the button to be removed from wrap-up mode. When the agent terminates the
wrap-up time, the lamp turns off.