Mitel Inter-Tel Axxess, Administrator'S Manual, Page: 228 / 384

Page 212
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
System Hold
SYSTEM HOLD
NOTE:
This feature does not apply to single-line sets.
To place an outside call on system hold (Inter-Tel endpoints only):
1. While on a call, press the Special button and enter the System Hold feature code (335).
You hear intercom dial tone, and the associated Call button or individual trunk button
flutters.
2.
Hang up or place another call.
To return to a call on system hold (Inter-Tel endpoints only):
At any Inter-Tel endpoint that shows a fluttering individual trunk button for the call and has
allowed-answer and/or outgoing access for that trunk, lift the handset and/or press the flutter-
ing button.
At the Inter-Tel endpoint that placed the call on hold, press the fluttering individual trunk or
Call button.
NOTE:
Intercom calls and conferences cannot be placed on system hold. If you attempt to do
so, the call or conference will actually be placed on individual hold.
CONSULTATION HOLD
To use consultation hold (single-line sets only):
1.
While on a call, hookflash/recall to place the call on consultation hold. You hear three
short tones followed by dial tone.
2. You can place a call or enter a feature code.
NOTE:
If you hang up while the call is on consultation hold, the call will immediately
recall your station. If you hang up after dialing an extension number, the call will transfer
to that station.
3. Return to the caller on hold by performing a hookflash/recall.
HOLD RECALL
To answer a hold recall:
When the recall rings at your station, the display shows (station or trunk) RECALLING. Lift
the handset or press the button. Executive Display, Professional Display, and Model
8560 endpoint users can press the ANSWER menu button. Single-line sets are automatically
connected; Inter-Tel endpoint users may need to press the flashing Call or individual trunk but-
ton.
ANSWER