Trouble
Detailed trouble
09 – Module
Supervisory
01 – HSM2HOSTx
02 – Keypad 1-32
04 – HSM2108 1-30
05 – HSM2300 1-4
06 – HSM2204
08 – HSM2208 1-4
09 – HSM2955
11 – HSM3408
12 – HSM3204CX
13 – HSM3350
10 – Module
Tamper
01 – HSM2HOSTx
02 – Keypad 1-32
04 – HSM2108 1-30
05 – HSM2300 1-4
06 – HSM2204
08 – HSM2208 1-4
09 – HSM2955
11 – HSM3408 1-30
12 – HSM3204CX
13 – HSM3350
11 –
Communica
tions
01 – TLM
02 – FTC Receiver 1-4
04 – Alt. comm cellular
05 – Alt. comm Ethernet
06 – Receiver 1-4 absent
07 – Receiver 1-4 supervision
09 – Alt. comm fault
10 – Alt. comm FTCtrouble
12 – Not
Networked
01 – Zone 1-248
02 – Keypad 1-32
03 – Siren 1-16
04 – Repeater 1-8
05 – User 1-32
13 – AUX
Trouble
05 – HSM2300
06 – HSM2204
07 – System area
10 – HSM3408
11 – HSM3204CX
12 – HSM3350 AUX 1 trouble
13 – HSM3350 AUX 2 trouble
14 – Limit
Exceeded
Trouble
01 – Interactive Zone
02 – Interactive Partition
Trouble [1] Service Required
Press [01] to determine specific trouble
Trouble
Troubleshooting
[01] Bell Circuit
Bell+, Bell-.open circuit.
Disconnect Bell-/+ leads and measure resistance:
Open circuit indicates break in wiring or defective siren/bell.
Jumper Bell+/- with 1K resistor (Brown, Black, Red):
[02] RF Jam Detected
Wireless receiver - excessive noise
detected.
Check event buffer to determine specific trouble.
If buffer logs RF jam, check for RF interference.
Disable RF Jam: section [804] sub-section [801].
[03] Loss of clock
The alarm controller internal clock is not
set
To program the time and date: Enter [*][6][Master Code] then press [01].
Enter the time and date (24-hour clock) using the following format: HH:MM MM/
DD/YY
e.g.,. For 6:00 pm, June 29, 2019:
Enter: [18] [00] [06] [29] [19]
[04] Output 1 Fault
HSM2204 output #1 open circuit.
If output #1 is unused: ensure terminals O1, AUX are jumpered with 1K resistor
(brown, black, red).
If output #1 is used: disconnect wire leads from O1, AUX terminals, measure
resistance of leads: Open circuit indicates a break in wiring.
[05] Warm Start
Control panel has recovered from a
software lockup
This trouble automatically restores after two minutes or when acknowledge
via the [*] 2 menu. Contact Tech Support if this trouble persists or re-occurs
periodically.
[06] USB Wi-Fi Connected
HSM3WIFI USB to Wi-Fi Adapter is
plugged into the panel
The trouble automatically clears once the HSM3WIFI adapter is unplugged from
the panel. This trouble serves as a warning as to not to forget to unplug the
adapter when configuration via Wi-Fi is completed.
[07] Power Unit Fail (System)
A fault with the internal power supply has
been detected on the panel.
Ensure the combined output power of the panel is not exceeding 2A. Power
cycle the panel and if the trouble persists it may indicate a permanent hardware
failure.
PowerSeries Neo HS2016/HS2016-4/HS3032/HS2064/HS2064 E/HS2128/HS2129 E Alarm Controller Reference
Manual
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