HP MSR SERIES, Configuration Manual

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Figure 823 Adding a submenu
You can configure the type of the new menu as jump, terminate the call, enter the next menu, return to the
previous menu, dial immediately, or secondary-call. For information about the menu configuration,
see Create a menu .
NOTE:
If new settings are made on the page, click Apply to save them first before you select Add a new menu .
Otherwise, the new settings might get lost.
Delete a menu
Enter the Customize IVR Services page, click the target menu, and click Delete the menu . On the popup
page, click OK .
If you delete a menu that is referenced by another menu, the operation deletes the reference relation in
the menu but not the menu.
If you delete a menu that is referenced within itself, the delete operation deletes both the reference
relation and the menu.
Custom IVR service configuration example
Network requirements
Company A needs a custom IVR system to achieve the following purposes.
1. Voice menu system of Company A
When a user dials the access number 300, the system plays the audio file Hello.wav. Then, the
following events occur:
If the user dials 0, the system jumps to the marketing and sales department menu.
If the user dials 1, the system jumps to the telecom product sales department menu.