EFI E-36A, Installation And Service Manual, Page: 118 / 129

118 Installation and Service Guide: Color Controller E-36A
Troubleshooting
A print job stalls or
stops after one or a few
pages. Possibly one of the following:
•
A PostScript or application error
•
System software is corrupted
1 Cancel the E-36A print job.
2 If this fails to clear the problem, reboot the E-36A.
3 If the problem persists, choose the Clear Server
command from Command WorkStation.
4 Set Print Cover Page to Yes and resend the problem job.
The Cover Page will indicate “PS Error.”
For more information about the PostScript error,
double-click the problem job in the Command
WorkStation window.
5 If the problem persists, restore the backup, or reinstall
system software (see page 96 ).
Corrupt system software may cause the system to hang.
Incorrect or faulty DIMM
or faulty DIMM connection 1 Reseat the DIMMs to remove any oxidation on the
connectors (see page 67 ).
2 Verify memory amount on the Configuration page.
3 If the problem persists after replacing the DIMM,
replace the motherboard (see page 62 ).
Printing (continued)
Color quality is
inconsistent. A printer problem Test the printer and perform service, if necessary. See the
service documentation that accompanies the printer.
Print quality is poor. Possibly one of the following:
•
A file or application problem
•
A missing or outdated printer
description file
•
The application cannot find the
appropriate printer description file
•
The system is out of calibration
1 Print a E-36A Test Page (see
page 30 )
.
2 If the quality of the E-36A Test Page is good, the error
condition may be a file or application problem.
3 Make sure that the appropriate printer description file
is installed. (For details, see Printing from Windows ,
which is part of the user documentation set.)
If the user can print the E-36A Test Page, but cannot print a job from a computer on the network, make sure that the network
administrator has:
•
Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network
drivers.
•
Activated the network and used it to communicate with other printers.
•
Confirmed that the applicable network settings in Setup (such as an IP address, Subnet mask, and Gateway address) match
the settings used in the network.
Note: EPS file generation is not completely standardized among applications. Some users may encounter problems while
printing certain EPS files.
Table 5: E-36A error messages and conditions (Continued)
Symptom Possible cause Suggested action