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122 

Installation and Service Guide: Color Controller E-36A

Troubleshooting

System Logs

The E-36A provides the ability to download system logs that can be sent to the technical support for diagnostic 

purposes. The logs are combined into a single, encrypted zip file, which does not contain any original job files.

To download the system logs

1

Access Configure (see 

page

 32

). 

2

On the left side, select 

Fiery Server

 > 

System Logs

 > 

Download

.

3

Specify the location and save the system log file.

Fiery Click Tool

The Fiery Click Tool is used to collect Windows error report or logs when the Fiery server disconnects, reboots, stalls, 

or during a service call. The extracted information is saved in a zip file.

This tool is installed along with System Software using the System Software DVD 1 and, on successful installation, you 

can locate the “

FieryClick.zip”

 file in “

E:\EFI\

” folder. 

To extract the logs

Note:

 

The log entries are overwritten after a period of time. To ensure the error logs contain the relevant information, 

collect the log immediately after the error is observed.Login to the E-36A with Administrator privileges.

1

Access “E:\EFI\FieryClick.zip” and extract the “

FieryClick.exe

”

 file.

2

Double-click the “

FieryClick.exe

” file.

3

In the 

FieryClick

 Window, click 

Log Path

 to specify the location to save the log file.

4

Click 

Collect Logs

.

Summary of Contents for E-36A

Page 1: ...ontroller E 36A Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change For a current parts list contact your authorized service support center ...

Page 2: ...is subject to change without notice and does not represent a commitment on the part of EFI The documentation is further covered by Legal Notices distributed with this product The documentation may be provided in conjunction with EFI Software Software and any other EFI product described in the documentation The Software is furnished under license and may only be used or copied in accordance with th...

Page 3: ...lling Hardware 17 About the installation process 17 Checking the customer site 18 Printer readiness 18 Setting customer expectations 19 Unpacking the E 36A 19 Connecting the E 36A 20 Connecting to the printer and the network 22 Enabling the power synchronization with printer 25 Completing the installation 27 Configuring a static IP address for the E 36A 28 Change the language of the E 36A 29 Using...

Page 4: ...ing and rebooting 42 Replacing Parts 46 Overview 46 E 36A hardware 47 Accessing internal components 50 Shutting down the system 50 Opening the E 36A 50 Fiery QuickTouch display module 53 Removing and replacing E 36A internal components 56 Printer interface board 57 Motherboard 58 Motherboard replacement overview 59 Removing the motherboard 60 Replacing the motherboard 62 Verifying new motherboard ...

Page 5: ...5 Installing the system software 96 Fiery Installer Builder 97 Download the system software 98 Prepare a USB flash drive 99 Install the system software using the prepared USB flash drive 100 Prepare a SATA HDD for replacement 100 Install the system software using the prepared replacement SATA HDD 101 Installing the Fiery QuickTouch software 102 After installing or updating the system software 104 ...

Page 6: ...eport 120 System Logs 122 Fiery Click Tool 122 Specifications 123 Hardware features 123 Physical specifications 123 Networking and connectivity 123 User software 123 Safety and emissions compliance 123 Safety approvals 124 EMI EMC approvals 124 Servicing the System with Furniture 125 Procedures 125 Index 127 ...

Page 7: ...6A 26 Figure 10 E 36A power switch 26 Figure 11 Fiery Ticker status bar 30 Figure 12 Fiery QuickTouch panel 33 Figure 13 Fiery QuickTouch Home screen 34 Figure 14 Queue Jobs window 35 Figure 15 Printed Jobs window 35 Figure 16 Quick launch menu 36 Figure 17 Quick options menu 37 Figure 18 The printer operation panel 37 Figure 19 Fiery icon on printer operation panel 38 Figure 20 Fiery Console icon...

Page 8: ...ure 35 Diagram of the E 36A motherboard 60 Figure 36 Releasing a DIMM 67 Figure 37 CPU cooling assembly 69 Figure 38 Removing the CPU cooling assembly 70 Figure 39 Removing replacing the CPU 71 Figure 40 Motherboard battery 74 Figure 41 Removing replacing the chassis fan 76 Figure 42 Removing the power supply 78 Figure 43 Removing the HDD assembly 81 Figure 44 Removing the HDD bracket 82 Figure 45...

Page 9: ...ng controls Once it is connected to the printer through a network customers can print to the E 36A from supported client computers on the network Windows or Mac or a UNIX workstation running TCP IP The E 36A ships with system software pre installed so that customers can use the E 36A immediately However as part of servicing the E 36A you may need to reinstall the system software Figure 1 The E 36A...

Page 10: ... Illustrations In this document illustrations reflect the version of the E 36A being shipped at the time of publication Components in illustrations are subject to change For information about E 36A components that do not match illustrations in this document contact your authorized service support center Terms In this document the following terms are used Replace Refers to reinstallation of existin...

Page 11: ...at you make sure that you have the required tools see Tools you will need on page 11 and carefully review all precautions see Precautions on page 12 Also keep in mind that the most common cause of a hardware problem is a faulty or loose connection Before you replace an expensive component check internal and external connections see page 47 Tools you will need To install or service the E 36A you wi...

Page 12: ...administrator Do not assign an IP address to the E 36A Only the site administrator should assign an IP address to a network device including the E 36A If you enter an incorrect IP address for the E 36A errors may occur on connected devices Handling boards When handling a printed circuit board do not bend it Hold it by opposing edges rather than by the corners Handling the hard disk drive To ensure...

Page 13: ...tém peças removíveis perigosas Ao realizar a manutenção deste produto mantenha se longe das lâminas removíveis do ventilador Electrostatic discharge When you work with electronic components electrostatic discharge is a concern since it can destroy circuits or damage them reducing their life span The area around the printer is most likely not static free and electrostatic discharge could occur Do t...

Page 14: ...36A unplug the E 36A Keep the power cable away from foot traffic Do not place objects on the power cable Do not plug the E 36A into a 2 hole ungrounded outlet by means of a 3 prong adapter Do not plug the E 36A into a circuit connected to heating or refrigeration equipment including a water dispenser Do not plug the E 36A into a switchable outlet Do not pull the cable to unplug the E 36A Instead p...

Page 15: ... Lithium battery notice Short circuit protection The power supply cord is used as the main disconnect device Ensure that the power outlet is located installed near the equipment and is easily accessible DANGER There is a danger of explosion if the battery is replaced with an incorrect type Replace a battery only with the same type recommended by the manufacturer Dispose of used batteries according...

Page 16: ...n Lift the E 36A carefully Lift the E 36A by holding the handling grip available at rear side of the E 36A Figure 3 E 36A grip Never lift the E 36A by grasping the top panel The top panel does not support the weight of the E 36A 1 Grip for handling E 36A 2 Top panel 1 2 ...

Page 17: ... verify site conditions see page 18 If possible obtain verification that the network is operational 2 Unpack the E 36A see page 19 3 If applicable install the Fiery NX One Station for information about Fiery NX One Station see page 9 For information about installing the Fiery NX One Station see the documentation provided with the Fiery NX One Station kit 4 Connect the E 36A to the printer power ne...

Page 18: ...oes not interfere with use of or service to the printer such as clearing a paper jam You may need to move the printer away from the wall so that the interface connectors are accessible Does the printer require service or adjustments Print the printer Test Page before you install the E 36A If the image indicates that the printer needs adjustment inform the customer After getting approval complete t...

Page 19: ... responsible for installing the user software shipped with the E 36A onto networked Windows and Mac OS computers that will print to the E 36A user documentation is also included Note This document covers hardware installation and service and provides general information about connecting the E 36A to the customer s network Network Setup and configuration information exceeds the scope of this docume...

Page 20: ...r in case the carrier needs to see it Call the carrier immediately to report the damage and file a claim Connecting the E 36A You are now ready to make the following connections Monitor keyboard and mouse optional see page 21 Note Monitor keyboard and mouse are included with the optional Fiery NX One Station kit Power cable see page 22 Printer interface Crossover Ethernet cable see page 22 Network...

Page 21: ...5 Type A USB2 0 ports x2 2 Type A USB 3 0 ports x3 6 Network port upper RJ 45 3 Reset button 7 Display port 4 Power button 8 Type A USB2 0 ports x2 Note Do not use the USB ports on the Fiery QuickTouch for keyboard mouse connections for the service purpose Note Unlabeled connectors ports are not used 9 Type A USB3 0 ports x2 10 Printer interface Crossover Ethernet cable port Lower RJ 45 11 Type B ...

Page 22: ...ng the power switch on the bottom side of the mouse To connect the E 36A to the power 1 Locate the E 36A power cable that is shipped with the E 36A Be sure to use the appropriate power cable for your regional outlet type 2 Connect the recessed end of the E 36A power cable to the power outlet at the customer site 3 Connect the other end to the E 36A power connector see Figure 6 Connecting to the pr...

Page 23: ...nect the other end to the Lower RJ 45 port on the E 36A see Figure 8 Note To prevent risk of cross talk make sure the Ethernet cables does not touch the power cables of the system Image quality problems or E 36A shutdown could result 1 Straight through cable wire arrangements are identical on both connectors 2 Crossover Ethernet cable wire arrangements are different Note Align Cables side by side ...

Page 24: ...nvironment Depending on your network speed the following unshielded twisted pair UTP network cables are supported 10BaseT Category 3 or higher 100BaseTX Category 5 or higher 4 pair 8 wire short length 1000BaseT Category 5e or higher 4 pair 8 wire short length A Printer connector panel B E 36A connector panel 1 Printer interface Crossover Ethernet cable connection 3 Printer interface Crossover Ethe...

Page 25: ...ower off on status If the printer powered off the E 36A receives signals from the printer through the USB power cable and automatically starts the shutdown process If the printer is powered on the E 36A receives the startup signals from the printer and automatically powers on and begins the startup sequence To enable the power synchronization feature at the E 36A 1 Make sure that the E 36A and the...

Page 26: ...re that the power switch on the back of the E 36A is in the ON position Figure 10 E 36A power switch 9 Power on the printer The E 36A automatically starts up Do not change the switch position when the E 36A is powered on A Printer connector panel B E 36A connector panel 1 Type A USB ports 3 Type B USB port on the printer interface board 2 USB power cable 4 OFF ON switch for power synchronization O...

Page 27: ...of the Server Configuration page 5 Once the E 36A starts up follow the on screen prompts to complete the language selection license agreement and enter the server name 6 If theE 36A requires a static IP address for example in a non DHCP network environment work with the network administrator to configure it as described on page 28 7 Print the Test Page and Configuration page and ask the customer t...

Page 28: ...strator and configure the E 36A To configure a static IP address for the E 36A from Fiery QuickTouch 1 On the Fiery QuickTouch display screen press the Quick launch icon see Figure 13 on page 34 2 Select Settings and log in to the server as Admin using the default password 3 Select Configure IP Address and select IP Address DNS Subnet Mask WINS and Default Gateway as necessary 4 Save the settings ...

Page 29: ...re click Fiery Server Regional Settings 3 In the Server Language drop down list select a language 4 Click Save 5 Click Continue then click Reboot Wait until the E 36A reboots and becomes Idle It may take up to 15 minutes to complete the system language change To change the E 36A language from Fiery QuickTouch 1 On the Fiery QuickTouch screen press the Quick launch icon on the bottom left corner se...

Page 30: ...Connection Note For information about how to use Remote Desktop Connection on your local Windows client computer refer to the Windows Help Fiery Ticker When you access the FACI Fiery Ticker automatically starts showing the status bar Figure 11 Fiery Ticker status bar You can perform the following tasks using the Fiery Ticker Monitor the activities of the E 36A and printer using the Fiery Notes Man...

Page 31: ... 34 2 Choose the page that you want to print 3 Log in to the E 36A as Administrator To log on as Administrator use the administrator s password set by the site administrator To print the E 36A pages from Fiery Ticker 1 At Fiery Ticker screen click icon on the upper left corner and choose Print Pages The Print Pages sub menu displays the list of available E 36A pages 2 Choose the page that you want...

Page 32: ...roceed to access WebTools 2 In WebTools click the Configure tab 3 Log on with Administrator privileges and click OK To log on with the Administrator privileges use the administrator s password set by the site administrator To access Configure from Command WorkStation 1 In Command WorkStation as Administrator do one of the following Click Server Configure Click Server Device Center GENERAL General ...

Page 33: ...33 Installation and Service Guide Color Controller E 36A Using the E 36A Figure 12 Fiery QuickTouch panel 1 Fiery QuickTouch LCD 3 USB 3 0 ports x3 2 Power button 4 Reset button requires pin 1 2 3 4 ...

Page 34: ... shows more information about the E 36A and the network address 6 Number of pages and copies that are printing 2 Icon of the print job type If there are no print jobs being processed an Idle status displays 7 Queued jobs list Pressing the Queue icon shows a list of jobs that are queued 3 Printing progress of the active print job 8 Printed jobs list Pressing the Printed icon shows the printed jobs ...

Page 35: ...ing the E 36A Figure 14 Queue Jobs window The Printed jobs list provides job status and details about the jobs that have been printed Figure 15 Printed Jobs window In either the Queue jobs or Printed jobs screen you can press Back to go back to the Home screen ...

Page 36: ...kes you back to the Home screen Before accessing Fiery System Restore or Settings you must log in as an administrator For more information on backing up and restoring the E 36A see Using Fiery System Restore on page 90 Quick options The Quick Options menu can be accessed by pressing the three dot icon on the top right corner of the Home screen Quick Options provide the following general system set...

Page 37: ...ration panel allows you to interact with the E 36A from the printer The menus provide access to many of the same options available from Command WorkStation Figure 18 The printer operation panel To access the E 36A from printer operation panel 1 Press the Home button on the printer operation panel Main Waiting Jobs Idle Paper Tray Status Document 3 Document 4 Document 1 Document 2 Printed Jobs Job ...

Page 38: ...r bottom of the job list Select a job and choose the appropriate button to Print Print and Hold Delete or display the Properties of the job On the Properties tab you can change the number of copies but not any other job properties Tools tab The Tools tab allows you to perform tray alignment and calibration Suspend Printing Suspend print activity between the E 36A and the printer Use this command t...

Page 39: ...ge may include Server Name color settings printer model and date and time the Test Page was printed PS Font List PCL Font List Prints a list of all fonts currently on the E 36A hard disk drive Configuration Provides general information about the hardware and software configuration of the E 36A the current settings for Setup the current calibration the IP address of the E 36A and a log of system up...

Page 40: ...the E 36A using the power button on the front panel and allow it to start up completely approximately three minutes 3 Make sure that Idle appears on the Fiery Main menu If Busy or Printing appears the E 36A is processing and you must wait until Idle appears 4 Touch the Fiery tab 5 Touch Printable Info and then select the page that you want to print The E 36A sends the selected page s to the printe...

Page 41: ...est Page can be kept for future reference For more information look up printing problems in Table 5 E 36A error messages and conditions on page 113 or see Color Printing on the User Documentation set Using the FACI from printer operation panel To access the FACI from printer operation panel 1 Press the Home button on the printer operation panel 2 From the Home screen of the printer operation panel...

Page 42: ...n is ON 1 Make sure that the power synchronization in enabled see page 25 1 Link Activity indicator 2 Speed indicator Link Activity LED Network link status Off No link to network Solid green Valid link to network Flashing green Data transfer is in progress Speed LED Network speed Off 10 Megabits second Green 100 Megabits second Amber 1000 Megabits second Unless instructed otherwise by a troublesho...

Page 43: ... just finished processing wait at least five seconds after the system reaches Idle state before you power off the printer 6 If you shut down the E 36A move the E 36A power switch to the off O position for maximum energy savings or service wait 10 seconds before you proceed To start or shut down the E 36A when power synchronization is OFF 1 Make sure that the power synchronization in disabled see p...

Page 44: ...operation panel do the following Press the Home button and select the Fiery icon Press the Fiery tab select Restart Fiery and then press Shut Down 6 If you shut down the E 36A move the E 36A power switch to the off O position for maximum energy savings or service wait 10 seconds before you proceed To restart or reboot the E 36A from Fiery NX One Station Optional or Remote Desktop Connection 1 Make...

Page 45: ...wing To reboot the entire system including the operating system select Reboot system To restart only the E 36A system software select Restart server 4 At the confirmation screen select OK To restart or reboot from printer operation panel 1 Make sure that the E 36A is not receiving processing or printing any jobs If the system just finished processing wait at least five seconds after the system rea...

Page 46: ...CMOS Jumpers and battery Fan Power supply Hard disk drive Replacement parts are available from your authorized service support center The terms replace and replacing are used throughout this document to refer the re installation of existing components Install new components only when necessary If you determine that a component you removed is not faulty reinstall it For a list of the tools required...

Page 47: ...5 3 Reset button 7 Display port 4 Power button 8 Type A USB2 0 ports x2 Note Do not use the USB ports on the Fiery QuickTouch for keyboard mouse connections for the service purpose Note Unlabeled connectors ports are not used 9 Type A USB3 0 ports x2 10 Printer interface Crossover Ethernet cable port Lower RJ 45 11 Type B USB port for power synchronization 12 OFF ON switch for power synchronizatio...

Page 48: ...t 2 HDD SATA cable 8 DIMM x2 14 Chassis 3 Fiery QuickTouch USB cable 9 CPU 15 HDD 4 Fiery QuickTouch power cable 10 Battery 16 HDD bracket 5 CPU cooling assembly 11 Front cover 17 Chassis fan 6 Printer interface board 12 Motherboard 18 Fiery QuickTouch Note Monitor mouse keyboard furniture and other accessories are not shown 4 1 9 5 15 6 3 2 11 12 8 10 17 14 16 13 18 7 ...

Page 49: ...From To 1 Chassis fan cable Chassis fan FRONT FAN connector on motherboard J30 2 Fiery QuickTouch USB cable Fiery QuickTouch USB USB 3 0 HDR connector on motherboard J14 3 CPU fan cable CPU fan CPU FAN connector on motherboard J16 4 Power supply cable Power supply unit a 4 pin connector on motherboard PWRCONN1 b 24 pin connector on motherboard J24 c HDD SATA power connector F E B C 4a 1 2 3 4b 4c ...

Page 50: ...ng back on If you are unable to shut down the E 36A power off by pressing the power button on the side of the Fiery QuickTouch for up to eight seconds Opening the E 36A Before you open the E 36A it is recommended that you review Precautions on page 12 to avoid injury or damage to the E 36A To open the E 36A 1 Shut down the E 36A see page 42 2 Wait 10 seconds after the E 36A powers off and then rem...

Page 51: ...res that accompany a given component Note When removing multiple panels from the E 36A use the following order Chassis cover see page 51 Front panel see page 52 Fiery QuickTouch see page 54 5 Place the E 36A on a flat surface Carefully position the E 36A so that it is standing in its normal position To remove and replace the chassis cover 1 Remove the two screws at the rear right of the chassis 2 ...

Page 52: ... with two screws on the rear side of the chassis Figure 29 Replacing the chassis cover To remove and replace the front panel 1 From inside the chassis bend outward the four tabs on the front panel and then lift the front panel away from the chassis It may help to partially loosen the tabs one at a time as you disengage them from the chassis ...

Page 53: ...lace one at a time until all four tabs have engaged the chassis Fiery QuickTouch display module Fiery QuickTouch is attached to the top side of the chassis You will need to remove the chassis cover and the front panel before you will be able to remove the Fiery QuickTouch 1 Front panel 2 Tab 1 of 4 It is highly recommended that you use a screwdriver with a magnetic tip when removing or replacing t...

Page 54: ...Remove the two connectors attached to the Fiery QuickTouch Figure 31 Removing Fiery QuickTouch connectors a Remove the power harness by unplugging it b Remove the tie wrap that bundles the USB connector to the support bracket c Remove the USB connector 1 Power harness 4 USB connector 2 Support bracket 5 Screw bracket 3 Tie wrap a b c d 3 2 1 4 5 ...

Page 55: ... 5 Remove the two rear screws holding the rear side of the Fiery QuickTouch 6 Lift the Fiery QuickTouch away from the chassis Replace the Fiery QuickTouch 1 Align the power harness and USB connectors located under the Fiery QuickTouch to the connectors hole on top of the chassis 2 Place the Fiery QuickTouch on top of the chassis Use a screwdriver with a magnetic tip so you do not drop the screw in...

Page 56: ...e front panel see page 52 9 Replace the chassis panel see page 51 10 If you replaced the Fiery QuickTouch with a new one install the Fiery QuickTouch software see page 102 Removing and replacing E 36A internal components Before replacing costly components be sure to verify the connections between the printer and the E 36A Also verify the connections of each replaceable E 36A component For more inf...

Page 57: ... cover see Figure 25 Remove the screw that secures the cover mounted at rear side of the chassis Set aside the screw so that you can replace it later 3 Remove all the internal cables attached to the board 4 Remove the screws that secures the board s mounting bracket to the chassis Set aside the mounting screw so that you can replace it later 5 Remove the board from the chassis Grasp the printer in...

Page 58: ...rd 4 Connect the 10 pin power button cable from the FP HDR connector J11 on motherboard to J103 connector on the printer interface board see Figure 27 on page 49 5 Replace the cover mounted at rear side of the chassis 6 Reassemble the E 36A and verify its functionality see page 83 Motherboard The CPU mounted on the motherboard controls the image data transferred to and from the printer interface b...

Page 59: ...all old hard disk drive Replace the motherboard Connect the motherboard replacement dongle Enter Service Mode and verify the new motherboard installation Reinstall the old motherboard Return the new motherboard and dongle to inventory Are test pages printed successfully Transfer options and BIOS information to the new motherboard Yes No See page 82 See page 96 See page 63 See page 66 See page 82 N...

Page 60: ...n power connector PWRCONN1 8 Type A USB2 0 connector x2 14 HDD data connector SATA0 3 CPU FAN connector J16 9 CPU and cooling assembly 15 FP HDR power button pins J11 4 Display port J7 10 24 pin power connector J24 16 USB 3 0 HDR connector J14 5 DIMM A0 11 Type A USB3 0 ports x2 Printer interface Crossover Ethernet port Lower RJ 45 17 Clear CMOS jumper J17 6 DIMM B0 12 Printer interface board PCIE...

Page 61: ...motherboard see Figure 27 on page 49 To remove the motherboard Note This procedure assumes that you have already performed the procedure To remove motherboard components from the motherboard on page 61 1 Remove the six mounting screws that secure the motherboard to the base of the chassis see Figure 35 on page 60 for the screw locations on your motherboard To minimize tension on the motherboard lo...

Page 62: ...ables and internal components as described on pages Checking external connections on page 108 and Checking internal components on page 108 If troubleshooting strategies checking cables and connections reinstalling system software and so forth do not solve the problem and you suspect that the hard disk drive or the motherboard is faulty always troubleshoot in the following order First replace the h...

Page 63: ...e motherboard replacement dongle included with the new motherboard see page 66 Do not remove the motherboard replacement dongle while transferring options to the new motherboard Removing the motherboard replacement dongle prematurely will corrupt the dongle and possibly damage the motherboard If either become corrupted you must contact your authorized service support center and order a new replace...

Page 64: ...Now you are ready to replace the remaining motherboard components to complete the motherboard installation To replace the motherboard components 1 Replace the following cables to the motherboard for the location of each connector on the motherboard see Figure 35 on page 60 Fiery QuickTouch USB cable Hard disk drive HDD data cable SATA data cable Power supply cable 24 pin motherboard power cable 4 ...

Page 65: ... you are troubleshooting use the motherboard replacement dongle to transfer options to the new motherboard If you determine while in Service Mode that the problem you are troubleshooting was not fixed by installing a new motherboard do not expend the motherboard replacement dongle to transfer options to the new motherboard described below do not install system software and do not replace the hard ...

Page 66: ...motherboard was not the source of the problem and does not need to be replaced If so do not transfer options to the new motherboard described on page 66 do not install system software and do not replace the hard disk drive Reinstall the old motherboard and return the new motherboard with the unexpended motherboard replacement dongle to inventory For more information about troubleshooting system pr...

Page 67: ... the E 36A 8 Remove the motherboard replacement dongle after the E 36A reaches Idle DIMM DIMM dual in line memory module is held in place by a lever at the end of a DIMM slot The E 36A motherboard contains two DIMM slots DIMM A0 and DIMM B0 see Figure 35 on page 60 Use the DIMM A0 slot to install the first DIMM and DIMM B0 slot to install the second DIMM Note Approved DIMMs are available from your...

Page 68: ...6 Note DIMM fits in the slot only one way The notch on the bottom of the DIMM should line up with the notch in the slot Make sure that the entire length of the DIMM ends and center is fully seated in the slot and that the levers close securely around the ends of the DIMM 6 If you install a new DIMM make sure to reset the time and date in Setup see page 74 7 Replace the printer interface board see ...

Page 69: ...emove the motherboard from the chassis see page 61 disconnect the CPU fan cable from the motherboard and remove the cooling assembly from the CPU socket see page 70 The CPU cooling assembly consists of a fan and a heatsink Note Do not remove the CPU fan from the heatsink Figure 37 CPU cooling assembly 1 CPU fan 4 Load plate 2 Heatsink 5 CPU socket on motherboard 3 CPU 6 Socket lever 1 2 3 4 5 6 ...

Page 70: ... Loosen the four screws that secure the cooling assembly to the motherboard Partially loosen all the screws before loosening any one screw all the way Lift the cooling assembly off the CPU socket and set it aside Figure 38 Removing the CPU cooling assembly 6 Unlock the CPU socket lever and raise it into the open position flex the lever away from the retention post and then raise it Be aware that b...

Page 71: ... motherboard to protect the circuitry To replace a CPU 1 Do one of the following If you are installing a new CPU cooling assembly on an existing CPU clean the contact surface of the CPU to remove any old thermal compound residue A thermal pad is preinstalled on the underside of the new CPU cooling assembly 1 Yellow triangle 4 Flat corner of socket border 2 CPU 5 Socket lever in the open position 3...

Page 72: ...oard is placed on a padded antistatic work surface Apply the fresh thermal compound square as described in step 1 on page 71 Align the cooling assembly so that when it is installed the fan cable easily reaches the CPU fan power connector CPU FAN J16 on the motherboard 7 Place the cooling assembly on the CPU Make sure that the thermal pad on the underside of the heatsink is positioned on top of the...

Page 73: ...Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten Brukte batterier kasseres i henhold til fabrikantens instruksjoner VARNING Explosionsfara vid felaktigt batteribyte Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparat tillverkaren Kassera använt batteri enligt fabrikantens instruktion CUIDADO Existe peligro de explosión si la batería se sust...

Page 74: ...attery faces up 7 Press the battery down into the socket until it snaps into place Make sure that the battery is securely installed in the socket 8 Reassemble the E 36A and verify functionality see page 83 9 Configure the date and time in Setup see page 74 To configure the system date and time 1 Access Configure see page 32 2 Select Fiery Server Regional Settings and specify the current date and t...

Page 75: ...onnect the 4 pin fan cable connector from the FRONT FAN connector J30 on motherboard 3 Remove the four plastic rivets from the connector panel while holding the fan assembly from the inside To remove a rivet use a flathead screwdriver to pry loose the rivet head on the outside of the chassis while squeezing and pushing the locked end of the rivet with your fingers or a pair of pliers Set the rivet...

Page 76: ...l when the system is reassembled and powered on see Figure 41 When correctly positioned the fan cable should reach FRONT FAN connector J30 on the motherboard 2 Align the four holes on the fan with the four holes in the chassis and replace the four rivets that secure the fan to the chassis Hold the fan firmly against the chassis and push each rivet all the way until it snaps into locked position Ma...

Page 77: ...pin power cable from the motherboard see page 49 3 Remove the 4 pin power cable from the motherboard see page 49 4 Remove the power cable from the power connector on the HDD see page 49 5 Remove the power supply cables from the plastic clips that secure them to the chassis 6 Remove the four screws that attach the power supply to the chassis see page 78 Set the screws aside so that you can replace ...

Page 78: ...replacement power supply kit Orient the power switch as shown in Figure 42 2 Place the power supply inside the chassis see Figure 42 Make sure to fit the power connector through the cutout in the chassis Align the mounting holes in the power supply with the holes in the chassis 3 Using the four screws that you removed earlier secure the power supply to the chassis 4 Connect the HDD power cable to ...

Page 79: ...2 or install system software as described on page 96 Spare hard disk drives are not shipped with preinstalled system software It is unlikely that both the hard disk drive and the motherboard are defective Avoid replacing both to solve one problem If troubleshooting strategies such as checking cables and connections see page 108 do not solve the problem and you suspect either the hard disk drive or...

Page 80: ...nd save any custom simulation and output profiles If possible print the following Configuration pages Provide records of any installed options and the customer s current Setup configuration Font List Lists the fonts currently on the HDD Along with the fonts provided the customer may have installed additional fonts For information about how to print the Configuration page and Font List see page 30 ...

Page 81: ...the four screws that secure the HDD to the HDD bracket see Figure 43 Remove the HDD bracket and set it aside so that you can replace it later Do not touch the HDD with magnetic objects such as magnetic screwdrivers and avoid placing magnetic sensitive items such as credit cards and employee ID cards near the HDD 1 HDD assembly 2 Screws HDD bracket x2 Make sure to support the HDD as you remove the ...

Page 82: ... holes in the bracket Position the HDD inside the HDD bracket as shown in Figure 44 3 Replace the four screws that attach the bracket to the HDD Make sure that you use the same screws that you removed earlier 4 Position the HDD assembly inside the chassis as shown in Figure 43 on page 81 Position the lower edge of the HDD bracket over the mounting posts in the chassis and press down firmly to enga...

Page 83: ...ot lie on or against any internal heating element Cables do not interfere with removing or replacing components Cables do not interfere with opening or closing E 36A panels Cables are not tangled Cable slack is secured with tie wraps 2 Restore the system to the upright position 3 Replace any panels that you removed earlier as described in Opening the E 36A on page 50 4 If applicable reinstall the ...

Page 84: ...page 113 6 Print the Test Page and the Server Configuration page see page 30 If the Test Page does not print verify that the printer interface cables are securely connected and on the correct ports verify that the printer interface board is securely connected to the motherboard look up printing problems in Table 5 E 36A error messages and conditions on page 113 If image quality is poor test the pr...

Page 85: ...s This backup captures only the customer settings and data You can restore the customer settings after you reinstall the system software or upgrade to the newer version Fiery System Restore You can access Fiery System Restore from the WebTools Fiery QuickTouch or Command WorkStation This backup captures all settings and files on the E 36A You can create a backup and restore the backup when the E 3...

Page 86: ...only Internal HDD Fiery System Restore see Using Fiery System Restore on page 90 2 Fiery System Restore in WebTools or Fiery QuickTouch Fiery System Restore Backup Now Internal hard drive Customized image manually backed up Includes software updates and current configuration settings Does not include print job information print jobs job logs and job settings such as paper size Non bootable image o...

Page 87: ...so create a non bootable image USB device If bootable can restore directly from image see To restore the system from bootable USB storage device on page 93 Fiery System Restore see Using Fiery System Restore on page 90 4 Fiery System Restore in WebTools or Fiery QuickTouch Fiery System Restore Backup Now USB Fiery factory image Factory default image manually backed up Includes factory default vers...

Page 88: ...ttings and jobs the system can access a preinstalled recovery backup on the HDD provided with the E 36A See To restore the backup image on page 92 If you have a system backup that includes your settings and jobs you can restore the backup you have created with Fiery System Restore See To restore the backup image on page 92 Use a descriptive and consistent naming convention when saving image files ...

Page 89: ...the left side choose Fiery Server Backup 3 In Backup select the items you want to back up 4 Enter a file name and location specify if you want to add the date to the file name and then click Backup 5 Click OK Restoring the system configuration You can restore the system configuration of the E 36A to its previous state using a previously saved system configuration file For more information about th...

Page 90: ...SB drive Fiery System Restore also provides the feature of creating the scheduled backups You can access the Fiery System Restore from WebTools Fiery QuickTouch or Command WorkStation You must login to the system as a system administrator to use the Fiery System Restore features To access the Fiery System Restore on Fiery QuickTouch 1 On Fiery QuickTouch press the Quick launch icon on the bottom l...

Page 91: ...ring the E 36A The following tasks describe using Fiery System Restore on WebTools Fiery QuickTouch uses the same menu selections and features for backing up and restoring the E 36A Refer to the following tasks if you are using Fiery System Restore on Fiery QuickTouch To setup automatic scheduled backup Note When you set up the scheduled backup only the latest backup will be stored Previous backup...

Page 92: ...ize of the backup file by checking the Estimated size field in the Create USB Backup dialog box Prepare a USB storage device with enough capacity Note Due to Windows file system restriction the maximum size of the USB flash drive you can use is 32GB if you enable the Create bootable image option You can use the USB flash drive with more than 32GB capacity without enabling the Create bootable image...

Page 93: ...including the Fiery factory image created by Fiery System Restore To restore the system from bootable USB storage device To restore from the bootable media you must have created a backup media If you have created a backup as bootable backup media follow these instructions You can use this procedure to install the system software after you replaced the new hard disk drive 1 Shut down the E 36A 2 At...

Page 94: ...d backup management Allows the Administrator to Load backup settings from a USB drive to apply to system backup images Save or restore backup history files Search for backup images created on a replaced system to be applied to the current one Launch Windows Task Manager Starts the Windows Task Manager Windows Task Manager displays the programs processes and services that are currently running on t...

Page 95: ...s When you reinstall system software all fonts on the hard disk drives are deleted Resident fonts are reinstalled when you reinstall system software Any customer supplied fonts must be reinstalled by the site administrator see Command WorkStation Help To determine which additional fonts were downloaded to the E 36A print the Font List before you reinstall the system software and after you complete...

Page 96: ...the new system software may negatively affect the system Before you install or upgrade system and user software 1 Before you proceed do the following Ask the site administrator to Save the jobs to a removable media or a network location Print the Job Log Server Configuration page and Font List see page 30 If any options are activated on the server you must deactivate them prior to reinstalling Arc...

Page 97: ...drive Use the USB flash drive to install the system software to an existing HDD on the E 36A Note Due to Windows file system restriction the maximum size of the USB flash drive you can use is 32GB The minimum size required is 16GB SATA HDD SATA HDD is necessary only when you are replacing the HDD on the E 36A If you are replacing the HDD on the E 36A you need a SATA to USB adapter Using this adapt...

Page 98: ...the Windows desktop Download the system software You can download the system software from the EFI cloud server using the Fiery Installer Builder The approximate time required to download the system software image is 20 to 40 minutes Note The download time varies with the Internet speed and size of the image To download the system software 1 Start the Fiery Installer Builder Double click the Fiery...

Page 99: ...d the software license terms and conditions 10 Click the check box if you agree with the terms and conditions and click Accept to start the download A status bar appears to show the progress Wait until the download is complete 11 When you finish downloading exit the Fiery Installer Builder Prepare a USB flash drive Using Fiery Installer Builder you can prepare a USB flash drive as a bootable devic...

Page 100: ...e all the USB devices that are attached to the E 36A 2 Shut down the E 36A Note Disable the power synchronization and shut down the E 36A for more information see page 43 3 Disconnect all external cables from the E 36A except the power cable Note Be sure to leave the power cable connected between the E 36A and the power outlet 4 Attach the prepared USB flash drive to one of the USB 3 0 ports on th...

Page 101: ... data in this HDD will be lost appears Click Next to format the HDD and proceed The SATA HDD will be formatted and the E 36A system software will be copied to a recovery folder on the SATA HDD 7 Once the SATA HDD is prepared remove the SATA HDD from the SATA to USB adapter You can use this SATA HDD as an replacement for the SATA HDD on the E 36A Install the system software using the prepared repla...

Page 102: ...start the E 36A see page 42 Reboot the E 36A see page 42 Shut down the E 36A wait one minute and then power on the E 36A by pressing the power button on the front panel see page 42 Reset the Fiery QuickTouch press the reset button on the Fiery QuickTouch through the pinhole and hold the button down for two seconds see Figure 47 After performing these methods if the Fiery QuickTouch does not start ...

Page 103: ...oad button behind the front panel available under the Fiery QuickTouch see Figure 47 Figure 47 Reset and download buttons on E 36A 6 Remove the screw attached to the download button Set aside the screw so that you can re attach it later 7 Push the download up towards the Fiery QuickTouch While pushing the download button press the reset button on the right side next to the USB ports The Fiery Quic...

Page 104: ...ration 1 Print the Test Page and the Server Configuration page see page 30 If the Test Page does not print verify that the printer interface cables are securely connected and on the correct ports and verify that the printer interface board is securely connected to the motherboard If image quality is poor test the printer see the service documentation that accompanies the printer 2 Verify that the ...

Page 105: ...eb updater site and install them according to the order listed on web updater site As part of reinstalling or upgrading system software you must reinstall the system software patches For a list of patches that were installed on the E 36A see the Server Configuration page that you printed before reinstalling the system software To install the patches from WebTools 1 Access Configure see page 32 2 C...

Page 106: ...te the patches installation System Update Log To read a list of applied system updates you must print a system configuration page see To print the E 36A pages from Fiery QuickTouch on page 31 The applied system updates are listed in the Configuration page sections Fiery Updates Application Updates and OS Updates If there have been no patches added to the system software the System Updates sections...

Page 107: ... the Fiery Diagnostic Tool is shipped inside the optional Service Kit for E 36A You can operate the Fiery Diagnostic Tool from Fiery QuickTouch Using the Fiery Diagnostic Tool you can run full set of tests a quick test that is a subset of full set or individual tests such as system memory video hard disk drive HDD and miscellaneous tests For the most efficient troubleshooting we recommend that you...

Page 108: ...ect the inside of the E 36A Make sure that no foreign materials have been dropped into the chassis Make sure that the power leads are attached to the connector panel power switch see page 49 Make sure that the HDD data cables are connected to the correct SATA connectors on the motherboard see page 49 Make sure that the fan cables are connected to correct connectors on the motherboard Look for obvi...

Page 109: ... in Table 5 E 36A error messages and conditions on page 113 and perform the suggested action s for the condition If your initial checks of the cable and board connections do not fix the problem you may need to inspect the system on a component by component basis as described in Table Inspecting the system on page 109 A comprehensive inspection allows you to verify that each hardware component is p...

Page 110: ...e log file to your local system Click File Save As and save the log file as a txt file 4 Copy the following log files from the following location on the E 36A C Glance GlanceUpdatesMonitor daemon glanceupdatesmonitorser vice out log C Glance GlanceUpdatesMonitor daemon glanceupdatesmonitorser vice wrapper log You can send these log files to EFI technical support If the problem occurs at power up o...

Page 111: ...t connector and appears undamaged Boards required on the motherboard are present well seated and in the correct slots Battery is installed Motherboard with motherboard replacement dongle page 58 Important When replacing the motherboard carefully review the cautions on page 62 DIMM is well seated and installed in the correct slot DIMM connectors are not oxidized reseating removes oxidation DIMM for...

Page 112: ...ed Hard disk drive power cables are Present Firmly connected to the SATA power connectors on the hard disk drives Not visibly damaged Hard disk drive page 79 Each cable required is Present Installed in the correct connector Well seated Not visibly damaged cable or connector HDD data cable page 79 Power supply cable page 77 If included in the system the required mouse monitor and keyboard are prese...

Page 113: ...rd disk drive and install system software Always replace a faulty hard disk drive with a new hard disk drive Transferring a hard disk drive from one E 36A to another is incorrect and strongly discouraged 2 If the problem persists reinstall the original hard disk drive in the system and then replace the motherboard Note If replacing a component does not correct the problem make sure that you reinst...

Page 114: ...fan vent but is not going into the connector panel fan vent the motherboard may be faulty You may need to replace the motherboard see page 59 Review the jumper section on page 74 and ensure that the jumper is in the default position E 36A is getting power but the Fiery QuickTouch is black Fiery QuickTouch cables are not connected to the motherboard the Fiery QuickTouch or both Faulty LED cable Fau...

Page 115: ...ch do not function Possibly one of the following Problem with the Fiery application Faulty Fiery QuickTouch display module 1 Recheck all cables and connections 2 Reboot the E 36A 3 If the problem persists restore the backup or reinstall system software see page 96 4 If the problem persists replace the Fiery QuickTouch display module see page 55 System performance Clock is slow Missing or dead batt...

Page 116: ...cation specific printing errors may be caused by missing or incorrectly placed printer description files System software may be corrupted For additional information see Configuration and Setup which is part of the user documentation set Unable to connect to the network or neither LED on the 10 100 1000Mbps network connector is lit Possibly one of the following Network cable is connected to the wro...

Page 117: ...the motherboard see page 63 Printing Note Intermittent print quality problems are difficult to trace Before you try to troubleshoot print quality problems print a Test Page to make sure that the printer does not need servicing or adjusting see page 30 Test Page fails to print The printer is not ready to print Make sure that the printer is turned on and ready to print A problem exists with the conn...

Page 118: ...ary See the service documentation that accompanies the printer Print quality is poor Possibly one of the following A file or application problem A missing or outdated printer description file The application cannot find the appropriate printer description file The system is out of calibration 1 Print a E 36A Test Page see page 30 2 If the quality of the E 36A Test Page is good the error condition ...

Page 119: ...gs JER System Log Click Tool Engineering Logs 1 Latest x 1 set x 1 set x 1 set Optional Configuration Sheet Latest x 1 set x 1 set Engineering Logs 1 AutoSaved 2 x max 20 set Configuration Sheet AutoSaved 2 x max 20 set Windows Error Report x Optional Basic Network Logs x Optional CWS Log from CWS 6 3 Fiery Job Log x x Optional Fiery Archived Log x FTP Logs x x Optional Step txt x Reason txt x Ori...

Page 120: ...nt information create the job error report as soon as possible after the error is observed Create the job error report before rebooting the E 36A and if possible before any additional print jobs are processed or printed To create a job error report 1 In Command WorkStation select the affected job that encountered the error from the Printed or Held list Only one job error report can be created at a...

Page 121: ...To include the raster in the report select Rasters The raster can be useful to include if the file is not processed correctly However it may exceed the allowed size of the report In this case it may be useful to provide it separately c Optional To include color profiles in the report select Color Profiles Color profiles can be useful to include if they are custom profiles and the print colors are ...

Page 122: ...t or logs when the Fiery server disconnects reboots stalls or during a service call The extracted information is saved in a zip file This tool is installed along with System Software using the System Software DVD 1 and on successful installation you can locate the FieryClick zip file in E EFI folder To extract the logs Note The log entries are overwritten after a period of time To ensure the error...

Page 123: ...ed pair cable upper port Physical specifications Operating environment Temperature 10 C to 40 C Relative Humidity 10 85 non condensing Power supply voltage input 100 240V 50 60Hz Rated Power Consumption 150W Dimensions height x depth x width 38 3 cm 15 10 in x 20 3 cm 8 in x 24 7 cm 9 75 in Weight 5 9kg 13 0 lbs Networking and connectivity Supports AppleTalk for font download only and TCP IP proto...

Page 124: ...4Oct2014 CSA C22 2 60950 1 2007 Ed 2 A1 CENELEC EN 60950 1 2006 A11 A1 A12 C1 A2 EAC Russia BSMI Taiwan EMI EMC approvals FCC Title 47 Part 15 Subpart B Class A NA Industry Canada ICES 003 Class A NA EN55032 2012 AC 2013 EU Class A AS NZS CISPR 32 2015 Class A EN61000 3 2 2014 EN610003 3 2013 EN 55024 2010 plus A1 2015 EAC Russia BSMI Taiwan ...

Page 125: ...uction on the Fiery NX Station see the documentation provided with Fiery NX Station kit Procedures If the E 36A is installed in the optional furniture you need to remove it from the furniture before performing most service procedures Figure 1 E 36A installed on the furniture To remove the E 36A from the furniture 1 Make sure the E 36A is powered off and all the cables are removed from the back of ...

Page 126: ...y QuickTouch panel 3 Pull the E 36A out of the NX Station stand To replace the E 36A in the furniture 1 Make sure that all the chassis panels are attached 2 Lift the E 36A using the handle grip available at the rear side of the Fiery QuickTouch panel 3 Slide the tray into the stand 4 Reconnect all the cables DANGER To avoid injury do not lift the E 36A without assistance ...

Page 127: ...w of 48 configuration backing up 96 restoring 89 90 saving 89 Configuration page 39 40 printing 39 Configure 32 browser access 32 changing language 29 from Command WorkStation 32 configuring a static IP address 28 95 connections checking 108 connectors back panel 108 chassis fan 60 CPU fan cable 60 DIMM 60 DVD drive data cable 60 front panel USB port 60 HDD data cable 60 monitor option 60 motherbo...

Page 128: ...pacity 123 caution about replacing 113 description 79 hard disk drives precautions 12 proper handling 12 heatsink CPU 70 I installation sequence 17 installing user software on client systems 123 IP address 12 95 IP address static 28 J Job Log Printable Info menu 39 job log 95 jumpers 75 K keyboard 22 L LAN local area network 12 LCD 32 M master installer 123 memory configuration 123 Menu tabs copie...

Page 129: ...0 side panel removing 51 replacing 51 software system 63 user 63 96 123 speaker 60 specifications 123 startup problems 114 procedure 42 43 static IP address configuring 28 95 straight through network cable 47 Suspend Printing command 38 system software do not install after installing a new motherboard 63 installing or upgrading 96 104 system upgrade 96 104 T Test Page 39 40 Test Page printing 39 t...

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