117
Installation and Service Guide: Color Controller E-36A
Troubleshooting
Network (continued)
System starts up slowly
then displays one or
more DHCP error
messages on the Fiery
QuickTouch.
Possibly one of the following:
•
Network cable is connected to the
wrong RJ-45 port
•
No cable/wrong type of cable is
connected to the network port
•
Network cable or connection is
faulty
•
Network is faulty
•
System searches for a nonexistent
DHCP server because DHCP is
enabled by default on the E-36A,
but the customer’s network is not
using DHCP
•
Ethernet interface on the E-36A
motherboard is faulty
•
System software is corrupted
1 If the problem persists, ask the network administrator
to
check
Network
Setup.
To
configure
a
static
IP
address
(if applicable for the customer site, as in a non-DHCP
environment), work with the network administrator as
described on
2 If the problem persists, ask the network administrator
to
check other devices on the network.
If other devices are not functioning, the problem may
be with the network.
3 If the problem persists, restore the backup, or reinstall
system software (see
Corrupt system software may cause the system to hang.
4 If the rest of the network is functioning properly
and
the
problem persists, replace the motherboard (see
Printing
Note:
Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a Test
Page to make sure that the printer does not need servicing or adjusting (see
.
Test Page fails to print.
The printer is not ready to print.
Make sure that the printer is turned on and ready to
print.
A problem exists with the connection
between the E-36A and the
printer.
1 If the problem persists:
•
Recycle power on the printer.
•
Recycle power on the E-36A by shutting down
through the Functions menu, waiting 10 seconds, and
then powering the E-36A back on.
2 If the problem persists, replace the printer interface
3 If the problem persists, you may need to service the
printer.
The E-36A appears in
the list of printers on
the customer’s
workstation, but certain
jobs do not print.
A PostScript error
1 Make sure that Print to PostScript Error in Setup is set
to Yes.
2 Check for error messages on the E-36A output.
An application problem
1 Print a job from a different application to determine if
the problem is associated with a particular application.
2 Make sure that the connection between the E-36A and
the workstation is working by downloading a Test Page
from the workstation, or by printing a simple file such as
a text file.
3 Resend the problem file.
Table 5:
E-36A error messages and conditions (Continued)
Symptom
Possible cause
Suggested action