EFI E-36A, Installation And Service Manual, Page: 110 / 129

110 Installation and Service Guide: Color Controller E-36A
Troubleshooting
Conditions to verify Part and additional page references
When problem occurs, verify that:
•
Power cable is connected properly to the
E-36A and to
the power
outlet.
•
The
E-36A is powered on.
•
Chassis fan is operating.
•
Network link activity LED on network port is blinking.
•
All cables required are present, in correct connectors, and well-seated.
•
Cables, cable connectors, and mating connectors appear undamaged.
External connectors, chassis fans, and power
button, “Checking external connections”
on page 108
and “Checking internal components”
on page 108
.
When the problem occurs, collect logs by doing the following:
1 Log into the E-36A.
You can log into the E-36A with a monitor, keyboard, and mouse, or
from a client computer with Remote Desktop.
2 On a web browser, type the following URL:
http://10.10.100.2:8080/getlog
Note: You may need to either add the URL to your trusted sites list, or set
the URL to bypass proxy depending on your network security settings.
3 Save the log file to your local system.
Click File > Save As..., and save the log file as a .txt file.
4 Copy the following log files from the following location on the E-36A:
•
C:\Glance\GlanceUpdatesMonitor\daemon\glanceupdatesmonitorser
vice.out.log
•
C:\Glance\GlanceUpdatesMonitor\daemon\glanceupdatesmonitorser
vice.wrapper.log
You can send these log files to EFI technical support.
If the problem occurs at power up or reboot, verify that:
•
The Fiery QuickTouch is turned on and functional.
•
The system does not hang, and no error messages occur before the
systems reaches Idle.
•
After the system reaches Idle, the Fiery QuickTouch LCD touch screen
has functionality.
If the Fiery QuickTouch is not responding or does not power up after a
reboot, do one of the following:
•
Check the Fiery QuickTouch cable connections (see page 49 ).
•
Restart the E-36A (see page 42 ).
•
Reboot the E-36A (see page 42 ).
•
Shut down the E-36A, wait one minute, and then power on the E-36A
by pressing the power button on the front panel (see
page 42 ).
•
Reset the Fiery QuickTouch: press the reset button on the Fiery
QuickTouch through the pinhole, and hold the button down for two
seconds (see
Figure 47 ).
•
Update or reinstall the Fiery QuickTouch software (see page 102 ).
Fiery QuickTouch, page 53 .