Biotek Synergy H1, Operator'S Manual

Page: 175 / 190

Error Codes
This table lists the most common and easily resolved error codes that you may encounter.
If an error code appears in Gen5, look for it here. If you find the code, follow the
suggestions provided for solving the problem. If you cannot find the code or if you are
unable to solve the problem, please contact BioTek’s Technical Assistance Center. The
Gen5 Help system also provides troubleshooting tips.
Code Description and possible remedy
2353 Filter block not found on filter/mirror slider
Verify that the filter block is correctly installed and that it matches
the Gen5 optics library.
2B0x Dispenser syringe 1 or 2 (respectively) did not home
x=1–3
Generally, this error indicates the syringe was not properly
installed. Make sure the syringe’s thumbscrews are properly
threaded. (Refer to
Install the Dispense Module starting on page 13
for instructions.) Restart the reader.
2B0A Priming plate not detected
Place the priming plate on the carrier.
2B04 Dispenser syringe 1 or 2 (respectively) failed position
verify
Generally, this error indicates the syringe was not properly
installed. Make sure the syringe’s thumbscrews are properly
threaded. (Refer to
Install the Dispense Module starting on page 13
for instructions.) Restart the reader.
37x0/47x0
38x0/48x0
39xy/49xy
Noise Test Errors
Offset Test Errors
Dark Range Errors
x=0, 1; y=0–6
This series of System Test errors may indicate too much light
inside the chamber. Make sure the plate carrier door and the front
hinged door are properly closed. For models with the dispense
module, if the dispense tubes are not connected to the reader, re-
install the light shield that shipped with the instrument (or cover
the hole with black tape). Restart the reader.
Synergy H1 Operator's Manual
Error Codes | 147