Overview
When a problem occurs during operation with the Synergy H1, an error code appears in
Gen5. Error codes typically contain four characters, such as “4168,” and in most cases are
accompanied by descriptive text, such as “PMT overload error.” With many errors, the
instrument will beep repeatedly; press the carrier eject button to stop this alarm.
Some problems can be solved easily by the user, such as “2B0A: Priming plate not
detected” (place a priming plate on the carrier). Some problems can be solved only by
trained BioTek service personnel. This appendix lists the most common and easily resolved
error codes that you may encounter.
Error codes beginning with “A” (e.g., A100) indicate conditions that require immediate
attention. If this type of code appears, turn the instrument off and on. If the System
Test does not conclude successfully, record the error code and contact BioTek’s
Technical Assistance Center.
If an error code appears in Gen5, you may want to run a System Test for diagnostic
purposes. In Gen5, select
System > Diagnostics > Run System Test
.
Contact Info: BioTek Service/TAC
Use this appendix to diagnose problems and solve them if possible. If you need further
assistance, contact BioTek’s Technical Assistance Center.
Phone: 800-242-4685 (toll free in the U.S.) or 802-655-4740 (outside the U.S.)
Fax: 802-654-0638
E-Mail: [email protected]
For errors that are displayed during operation of the Synergy H1 with the BioStack
Microplate Stacker, refer to the
BioStack Operator’s Manual
.
146 | Appendix B: Error Codes
BioTek Instruments, Inc.
Summary of Contents for Synergy H1
Page 1: ...Hybrid Multi Mode Microplate Reader Synergy H1 TM Operator s Manual ...
Page 2: ......
Page 26: ...BioTek Instruments Inc xxiv Preface ...
Page 54: ...BioTek Instruments Inc 28 Chapter 2 Installation ...
Page 68: ...BioTek Instruments Inc 42 Chapter 3 Getting Started ...
Page 132: ...BioTek Instruments Inc 106 Chapter 7 Instrument Qualification Process ...