Avaya programming and use, Installation And Use Manual, Page: 406 / 468

PARTNER
®
Advanced Communications System Installation, Programming, and Use
Problems with Combination Extensions
11-16
Using the Recall Feature Disconnects Call
1 1
This problem applies when the system is installed behind a PBX or Centrex system or with the
local telephone company’s “Call Waiting” feature.
Possible Cause: Recall Timer Duration setting is too long.
What to do: Decrease the Recall Timer Duration (#107) by 100 milliseconds.
■
If the Recall feature works properly, the problem is solved.
■
If the Recall feature still disconnects calls, continue decreasing the Recall Timer Duration by
increments of 100 milliseconds until the problem is solved.
Problems with Combination Extensions
1 1
Telephone Does Not Work Properly
1 1
Possible Cause 1: Ringer equivalents are too high for the extension.
What to do: Be sure the total of the two devices’ Ringer Equivalence Numbers (REN) does not
exceed 2.0. If it does, unplug one of the devices.
■
If the telephone works properly, the problem is the REN was too high.
■
If the telephone still does not work properly, go to Possible Cause 2.
Possible Cause 2: The auxiliary device (such as a fax, answering machine, or modem) is faulty.
What to do: Remove the auxiliary device from the extension. Then plug in an auxiliary device that
you know works properly.
■
If the telephone works properly, the problem is the auxiliary device. Replace the auxiliary
device.
■
If the telephone still does not work properly, go to Possible Cause 3.
Possible Cause 3: The telephone is plugged into the wrong jack of the system telephone or the
bridging adapter.
What to do: Plug the telephone into the correct jack—see “Combination Extensions” on page 9-3
for instructions.
■
If the telephone works properly, the problem is solved.
■
If the problem remains, go to Possible Cause 4.