Avaya programming and use, Installation And Use Manual, Page: 402 / 468

PARTNER
®
Advanced Communications System Installation, Programming, and Use
Other Telephone Problems
11-12
Possible Cause 3: Someone changed the Outgoing Call Restriction setting for the extension.
What to do: If calls could be made without trouble before, find out if someone changed the
Outgoing Call Restriction (#401) for the extension.
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If someone changed the Outgoing Call Restriction setting, verify that the change was an
appropriate one.
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If no one changed the Outgoing Call Restriction setting, go to Possible Cause 4.
Possible Cause 4: Station Lock was used to lock the extension.
What to do: Use Station Unlock from extension 10 to unlock the extension.
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If you can make a call, the problem is solved.
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If the extension was not locked, go to Possible Cause 5.
Possible Cause 5: Local telephone company is not accurately receiving the dialing signals.
What to do: Isolate the problem. Use the telephone to make calls on different lines. Then make
calls on different telephones using the same line.
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If you cannot make calls from one telephone on all lines, follow the procedure for “System
Telephone Does Not Work,” Possible Cause 2.
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If you cannot make calls by using different telephones, go to Possible Cause 6.
Possible Cause 6: Too many tip/ring devices are trying to dial simultaneously. (If the problem is on
a system telephone, go to Possible Cause 7.)
What to do: Stay on the line and wait for dial tone, or try to call later.
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If you can make a call, you may want to increase the number of touch-tone receivers by
adding a 206 (1 receiver), 400 (2 receivers), 308EC (6 receivers), 012E (10 receivers), or
Endeavor 362EC (6 receivers) (if Endeavor telephones are used) module to avoid future
problems. Call the helpline number listed on the front, inside cover. If you wait 30 seconds and
still do not hear a dial tone, go to Possible Cause 7.
Possible Cause 7: Local telephone company line is faulty.
What to do: One at a time, unplug each outside line from each 206, 308EC, 400, 200, and
Endeavor 362EC module in the control unit. Then plug each line into a single-line telephone and
try to make a call.
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If the trouble occurs on the single-line telephone, try another line cord; if the trouble persists,
report it to your local telephone company.
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If the trouble does not occur on the single-line telephone, the trouble is with your control unit.
Call the helpline number listed on the front, inside cover.