Avaya programming and use, Installation And Use Manual, Page: 401 / 468

Troubleshooting
Other Telephone Problems
11-11
Possible Cause 2: The single-line telephone’s message waiting light is not compatible with the
system.
What to do: Only telephones with LEDs, not neon lights, support message waiting lights.
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If the telephone has a neon light, you can use it without message waiting capability.
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If the telephone has an LED message waiting light, go to Possible Cause 3.
Possible Cause 3: The single-line telephone is not connected to the proper module.
What to do: Make sure the telephone is connected to a processor, 308EC, or R3.0 or later 206
module. If the problem is not solved, call the helpline number listed on the front, inside cover.
Other Telephone Problems
1 1
Trouble Making Outside Calls
1 1
Trouble making outside calls can be one of the following situations:
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You hear a dial tone, but the dial tone continues as you try to dial.
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You hear a dial tone, which cuts off when you dial, but the line does not ring.
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You hear a busy signal as you dial.
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You hear nothing at all.
Possible Cause 1: Forced Account Code Entry is assigned to the extension.
What to do: Find out if Forced Account Code Entry (#307) is assigned to the extension. If it is,
enter a valid account code.
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If you can make a call, the problem is solved.
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If Forced Account Code Entry is not assigned, go to Possible Cause 2.
Possible Cause 2: Dial Mode is set incorrectly.
What to do: Find out if you have touch-tone or rotary service. Then set the Dial Mode (#201) to
Touch-Tone or Rotary as appropriate.
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If you can make a call, the problem is solved.
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If the Dial Mode is set correctly, go to Possible Cause 3.