Avaya programming and use, Installation And Use Manual, Page: 202 / 468

PARTNER
®
Advanced Communications System Installation, Programming, and Use
Handling Calls
6-24
Using Hold on a Single-Line Telephone
6
Follow these instructions to place and retrieve a call on hold on a system telephone:
■
To place a call on hold, press the switchhook down once rapidly.
You hear intercom dial tone. The call is on hold. (Do not hang up the handset while the call is
on hold. If you hang up the handset, the telephone rings. Lifting the handset reconnects you to
the held call.)
■
To retrieve a call that you put on hold:
1. Hang up.
The call “rings back.”
2. Lift the handset.
You are reconnected to the held call.
■
To retrieve a call that a person at another extension placed on hold:
1. Lift the handset.
2. At the intercom dial tone, dial
68
and the two-digit line number.
■
To answer a call when you are already on a call (you hear a call-waiting tone—two beeps):
1. Press the switchhook.
The first call is placed on hold and you are connected to the new call.
2. To return to the first call, press the switchhook again.
3. You can continue to press the switchhook to move between the two calls.
Conference Calls
6
You can set up conference calls by using the
C
button on a system telephone or the switchhook
on a single-line telephone. A conference call connects up to five parties (including the conference
originator) in a single call. Users can connect both outside and inside parties in a conference call,
but the call cannot include more than two outside parties.
Considerations
6
■
Users can use System Speed Dial, Personal Speed Dial, or Auto Dial numbers to add
parties to the conference.
■
Do not add a busy or ringing outside call to a conference; if you do, all callers hear the busy or
ringing signal. If you hear a busy signal or the party does not answer, reconnect with the held
party by pressing the line button.
■
Users cannot join a conference call; the originator must add each party to the conference.
A single-line telephone user can connect with a maximum of three parties, including the
conference originator.