Avaya programming and use, Installation And Use Manual, Page: 112 / 468

PARTNER
®
Advanced Communications System Installation, Programming, and Use
Caller ID Programming
4-14
Caller ID Log All Calls (#319)—Release 2.0 or Later
4
Use this feature to program a maximum of one extension to log all answered Caller ID calls and all
unanswered Caller ID calls received at any extension on specific lines. You must use the Caller ID
Call Log Line Association (#318) programming procedure to associate lines with the extension
that will log all calls. Then use the Caller ID Log All Calls feature to allow the extension to log all
Caller ID calls on the associated lines. Once the features are activated for an extension, when the
user activates the Caller ID Call Logging and Dialing (F23), all Caller ID calls that are answered
or unanswered by any extension on the associated lines are logged. A telephone symbol (a
vertical handset) appears in the Call Status Display to indicate that the call being viewed has been
answered.
The Caller ID Log All Calls feature is useful when a user needs information for all calls received
in the system. For example, a supervisor could use the log for quality assurance by contacting
callers and inquiring about the customer’s satisfaction with the results of the call.
Considerations
4
■
To view the Caller ID Call Log, a Caller ID Call Logging and Dialing button must be
programmed on a button with lights on a system display telephone. (This feature is not
supported on a button without lights.)
■
Transfer Return calls that are answered at the return extension are not logged even if Caller
ID Log All Calls is set to active.
Programming
4
To program the extension to log answered calls:
1. Press
f00ss#319
at extension 10 or 11.
2. Enter the number of the extension to be programmed.
3. Select another procedure, or exit programming mode.
Caller ID Log All Calls is available on 24-character PARTNER-18D and -34D display
telephones. It is not available for MLS, MLC, Transtalk 9000-series, or tip/ring
telephones.