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PARTNER

®

 Advanced Communications System Installation, Programming, and Use

Auto Attendant

9-8

Auto Attendant 

9

An auto attendant answers calls and directs them to a specified extension, Calling Group, or 
Hunt Group based on the digits a caller dials after listening to a list of choices in a recorded 
greeting. For example, the auto attendant answers calls and tells callers to press 1 for Sales, 2 for 
Parts, or 3 for Service. You can set up an auto attendant for immediate call handling or delayed 
call handling.

A common use of an auto attendant is as a backup for the operator. If the operator cannot pick up 
a call within a specified number of rings, the auto attendant answers and plays a recorded 
message, such as: “Please hold for the operator or dial an extension number now.” This prevents 
calls from going unanswered.

Connect an auto attendant to any extension on the system.

Using an Auto Attendant

9

Follow the instructions packaged with the auto attendant. Make sure that the unit is in backup call-
answering mode.

Programming

9

To program the system for an auto attendant:

1.

Use Line Assignment (#301) to assign all the lines that you want the auto attendant to cover 
to extension X.

2.

Set Line Ringing for all lines assigned to extension X to Delayed Ring.

3.

Make sure extension X is not assigned as a Call Waiting (#316) extension.

4.

Use AA Extensions (#607) to identify extension X as the auto attendant.

5.

Set Transfer Return Extension (#306) for extension X to extension 10.

6.

Set the auto attendant to pick up within a specific number of rings, so if the operator does not 
pick up a call, the auto attendant does.

AA (Automated Attendant) Extensions (#607)

9

This feature lets you identify extensions where auto attendants are connected to the system. 
Doing so lets the system notify users with display telephones when they are receiving a call that 
has been transferred from the auto attendant. (This procedure applies only to auto attendants—do 
not use it with the Automated Attendant Service of a voice messaging system.)

Summary of Contents for programming and use

Page 1: ...PARTNER Advanced Communications System Installation Programming and Use 518 456 803 Issue 5 August 2003...

Page 2: ...ranty information see the PARTNER Customer Sup port Document Trademarks PARTNER PARTNER MAIL VS PARTNER MAIL MLS 34D MLS 18D MLS 12D MLS 12 MLS 6 MDC 9000 MDW 9000 MDW 9010 MDW 9030P and SYSTIMAX are...

Page 3: ...2 4 Connecting Lines and Extensions 2 16 The T1 Module 2 18 The 1600 DSL Module 2 24 The 012E Module 2 31 Installing the Cover 2 33 Installing Telephones 2 33 Connecting Auxiliary Equipment 2 40 3 In...

Page 4: ...e 201 4 26 Direct Inward Dialing DID Release 6 0 and Later 4 27 Display Language 303 4 29 Distinctive Ring 308 4 30 External Hotline 311 4 31 Forced Account Codes 4 33 Groups of Extensions 4 35 Hold D...

Page 5: ...verview 5 1 Required Telephone Programming 5 2 Automatic Line Selection 5 2 Extension Name Display 5 4 Line Ringing 5 5 6 Using the Telephones Overview 6 1 System Telephones 6 1 Single Line Telephones...

Page 6: ...Caller ID Features 8 18 Cell Phone Connect F11 8 27 Conference Drop F06 8 31 Contact Closure F41 and F42 8 32 Direct Line Pickup Features 8 33 Do Not Disturb F01 8 36 Exclusive Hold F02 8 37 Extension...

Page 7: ...xtensions 9 3 Answering Machines 9 4 Auto Attendant 9 8 Contact Closure Adjunct 9 10 Credit Card Scanners 9 14 Doorphone Programming 9 15 Fax Machines 9 17 Loudspeaker Paging System 9 27 Modems 9 28 M...

Page 8: ...4 012E Module Power Management 11 4 System Telephone Problems 11 5 Single Line Telephone Problems 11 9 Other Telephone Problems 11 11 Problems with Combination Extensions 11 16 Problems with Tip Ring...

Page 9: ...of Contents Master TOC vii E Flow Charts System Programming Flow Chart How to Use E 1 Centralized Telephone Programming Flow Chart How to Use E 9 Extension Telephone Programming Flow Chart How to Use...

Page 10: ...PARTNER Advanced Communications System Installation Programming and Use viii Master TOC...

Page 11: ...1 3 Features Available with Release 4 0 or Later 1 4 Features Available with Release 5 0 or Later 1 4 Features Available with Release 6 0 or Later 1 4 Modes of Operation 1 5 Key Mode 1 5 Hybrid Mode...

Page 12: ...PARTNER Advanced Communications System Installation Programming and Use 1 ii...

Page 13: ...peration feedback But don t throw that old telephone away because the PARTNER ACS includes support for many single line telephones And you can connect many auxiliary devices such as fax machines answe...

Page 14: ...rator and the operators Chapter 8 Programming Using Telephone Features describes the programming and use of features available to any user on the system Chapter 9 Using Auxiliary Equipment intended pr...

Page 15: ...r SMDR Talk Time to allow you to track on an SMDR call report the length of time that users talk on incoming outside calls Features Available with Release 3 0 or Later 1 Call Screening to listen to a...

Page 16: ...y of the 1600 DSL and 012E modules is available by using a Remote Access PC Card or a Backup Restore PC Card that is configured for the firmware upgrade Features Available with Release 6 0 or Later 1...

Page 17: ...om the pool Since multiple lines are associated with the pool you do not know which line within the pool is being used to make the call System mode is determined by the configuration of the processor...

Page 18: ...rence call by using lines in the main pool The main pool and each auxiliary pool can be assigned to an extension for a maximum of five pool buttons per extension System telephone users can press any o...

Page 19: ...or individual lines on a per extension basis System Capacity 1 The PARTNER ACS release you have the carrier you use and the combination of modules installed determine the number of available lines and...

Page 20: ...ssor module 308EC module 5 slot carrier 19 lines 8 extensions Processor module four 400 modules 40 extensions 15 lines Processor module four 308EC modules If you want to install a PARTNER Messaging or...

Page 21: ...rier 31 lines 8 extensions Processor module 1600 DSL module and three 400 modules 44 extensions 19 lines Processor module 1600 DSL module and three 012E modules OR 48 extensions 9 lines Processor modu...

Page 22: ...carrier 31 lines 8 extensions Processor module T1 module or 1600 DSL module and three 400 modules 44 extensions 19 lines Processor module T1 module or 1600 DSL module and three 012E modules OR 48 exte...

Page 23: ...RNING There are no customer serviceable components inside the system modules or carrier There are hazardous voltages within that can cause severe or fatal personal injury DO NOT OPEN THE MODULES Confi...

Page 24: ...WXYZ 9 0 GHI 4 PQRS 7 Mes sag e Inter com Inter com Ext Conf Tran sfr Mic HFA I Hold Spkr Featu re ABC 2 DEF 3 1 JKL 5 MNO 6 TUV 8 WXY Z 9 0 GHI 4 PQR S 7 Feat ure Con f Tran sfr Mic HFA I Hold Spk r...

Page 25: ...odule provides support for integrated Caller ID information on system display telephones The system requires one processor module Line Extension Modules 1 Table 1 6 shows the line extension modules us...

Page 26: ...ater systems You can connect telephones and other devices such as fax machines and modems to the extension jacks Green power indicator Supports Caller ID1 1600 DSL Module 1 0 Supported in Release 4 0...

Page 27: ...will take longer for the power LED to become steady green All of your system and extension programming is saved and ready to work with the new release Use a PC Card to store Automatic System Answer an...

Page 28: ...ter 6 Using the Telephones For information about an MLS MLC TransTalk 9000 series or PARTNER Endeavor telephone refer to the documentation that came with the telephone Intercom Autodialers 1 PARTNER t...

Page 29: ...system without expensive adapters or additional telephone lines for example answering machines credit card scanners and fax machines Many industry standard tip ring devices work with the system regard...

Page 30: ...PARTNER Advanced Communications System Installation Programming and Use System Components 1 18...

Page 31: ...and Extensions 2 16 The T1 Module 2 18 Initial Configuration of the T1 Module 2 19 The 1600 DSL Module 2 24 Programming Connections for the 1600 DSL Module 2 25 Initial Configuration of the 1600 DSL...

Page 32: ...PARTNER Advanced Communications System Installation Programming and Use 2 ii...

Page 33: ...the PARTNER ACS involves the following Evaluating the environmental requirements Installing the control unit Connecting lines and extensions Installing telephones Connecting auxiliary equipment If you...

Page 34: ...front and bottom 2 slot carrier or Stand alone ACS processor module 1 foot 0 3 meter clearance at the front top and right side and 2 feet 0 6 meter at the bottom and left side Locate in an area free o...

Page 35: ...he control unit from electrical surges Wiring System phones SYSTIMAX Bulk Nonplenum DIW cable SYSTIMAX Bulk Plenum HALAR HALAR cable or at least 2 pair 4 wire star home run not loop Other standard tel...

Page 36: ...re or fatal personal injury DO NOT OPEN MODULES Wall Mounting the Control Unit 2 Before installing the system be sure you read the safety instructions in the front of this guide To install the control...

Page 37: ...e Figure 2 1 This allows you to access the jacks or expand the system with another module and ensures adequate ventilation Figure 2 1 Processor Module Clearance 3 Insert a 8 sheet metal screw into the...

Page 38: ...ends of the protector and lifting see Figure 2 3 Figure 2 3 Removing the Plastic Protector 6 Slide the second module onto the PARTNER ACS processor module making sure the mounting tracks interlock se...

Page 39: ...re 2 6 Fastening the 2 Slot Carrier 9 Insert the 3 1 2 inch 8 screw into the bottom of the modules see Figure 2 7 Tighten it until the mounting tracks of the PARTNER ACS processor module are flush aga...

Page 40: ...s may vary slightly Follow these steps to wall mount the 5 slot carrier and modules 1 Using the enclosed template mark the screw locations on the wall see Figure 2 8 If you are mounting the carrier on...

Page 41: ...must be in the first slot on the left The 012E 308EC and 206 modules must be to the left of any 400 and 200 module PARTNER ACS Release 5 0 and later supports Endeavor telephones when an Endeavor 362E...

Page 42: ...the other modules by starting with the leftmost module and ending with the rightmost module The T1 module is assigned 16 lines even though it has only one line jack If you have a T1 module in a 5 slot...

Page 43: ...l be lost You ground the system by running a solid copper wire from the processor module to an appropriate earth ground Follow these steps to ground the system 1 Attach one end of a 12 AWG or 14 AWG s...

Page 44: ...er the plus icon this unlocks the battery assembly see Figure 2 13 3 Remove the battery assembly by gently pulling the tab at the bottom of the battery compartment cover Figure 2 13 Locked and Unlocke...

Page 45: ...powering up the system for the first time You may also insert any one of the additional supported PC Cards Backup Restore card Automatic System Answer Direct Extension Dial ASA DXD card PARTNER Voice...

Page 46: ...ch to the On position CAUTION The power cord should hang straight down from the connector for the entire length of the module or carrier Do not install the power cord at an angle to the case or with a...

Page 47: ...heck the green lights on the fronts of the modules see Figure 2 17 If a single light is out power down the control unit reseat the module and then power up the carrier If multiple lights are out power...

Page 48: ...at the top with the line jacks on the processor module and then move to the leftmost module Fill each module before moving to the next module to the right see Figure 2 18 3 Route each cord through th...

Page 49: ...oute each cord through the wire manager on the front of the module see Figure 2 20 9 Connect the free end of each modular telephone cord to the modular wall jacks for system extensions 10 Gather the l...

Page 50: ...1 module also provides Direct Inward Dialing DID capabilities allowing calls to be routed automatically to particular extensions hunt groups and calling groups based on the digits received from the T1...

Page 51: ...box appears b Choose PARTNER ACS R6 0 and click the OK button The New Translation Creation Confirmation dialog box appears c Click the OK button A new translation file for the PARTNER ACS R6 0 system...

Page 52: ...T1 Parameters button The T1 Parameters window appears c From the Clock Type box set whether the T1 service provider Loop or the PARTNER T1 module Local will provide the clock source d From the CSU Act...

Page 53: ...lines assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time only during Day operation Night Service is off or only during Night operation Night Service is on This feature affects only...

Page 54: ...in the range and the next extension hunt group or calling group is mapped to that DID number Each Item No in the range you specified is mapped to next DID number and extension hunt group calling group...

Page 55: ...ides on the Remote Access card in the PARTNER system This translation file will not be used by the PARTNER system until you restore it to the PARTNER system e From the Administration menu select Resto...

Page 56: ...J 45 port used to connect the central office line to the 1600 DSL module three other ports exist on the module see Figure 2 22 A 10 100BaseT Ethernet RJ 45 port used to connect a LAN to the 1600 DSL m...

Page 57: ...You can program the 1600 DSL module either locally or remotely To locally program the module connect a cable from a PC s serial port to the Console port on the module For Release 4 0 or later you can...

Page 58: ...DSL module see the PARTNER ACS 1600 DSL Module manual SDSL Interface Configuration 2 Follow these steps to configure the SDSL interface for a 1600 DSL module 1 Select 5 Configure WAN from the Main Men...

Page 59: ...e present ATM PVC ports and their configurations Press any key to return to the ATM PVC Config Menu d Select 2 Modify Existing PVC from the ATM PVC Config Menu if you need to change the ATM PVC e At t...

Page 60: ...provider at the prompt and press Enter A rule of thumb is 100 000 bits x the number of channels used i Type the bits second of the Circuit Throughput at the prompt and press Enter Usually you enter t...

Page 61: ...the SDSL port get it from your service provider 8 Enter the TOS byte value for Signalling packets at the prompt get this from your service provider 9 Type the IP address to use for RTP transport voice...

Page 62: ...must get the number of the port from the service provider If you have the SDSL set for Frame Relay select the RFC 1490 port for the voice DLCI For a CopperCom or Jetstream gateway only one RFC 1490 po...

Page 63: ...rrier it must be in the first slot on the left The 012E module can be installed in any remaining slots with the exception that it must be to the left of any 200 and 400 modules These placement guideli...

Page 64: ...ns see Figure 2 24 Consistent with all other PARTNER ACS modules the extension jacks are labeled from the top down The lowest extension number assigned to an 012E module occupies the jack position clo...

Page 65: ...alling Telephones 2 After you have installed the control unit and have connected the line and extension cords you are ready to install the telephones Installing the telephones includes assembling conn...

Page 66: ...o desk mount a telephone 1 Gently place the telephone upside down 2 Route the telephone cord through the hole in the top center of the stand see Figure 2 26 Figure 2 26 Routing the Telephone Cord 3 In...

Page 67: ...ing the locking tabs to a different position 6 Turn the telephone over Figure 2 28 Lowering the Stand to the Telephone 7 Remove the plastic cover from the telephone see Figure 2 29 Label the button sh...

Page 68: ...urn the telephone upside down If you have a tray on the bottom of your telephone remove the tray that holds the User Instruction cards by pressing the tabs on both sides of the tray near the pull out...

Page 69: ...re the telephone cord is neatly wrapped inside the telephone then rotate the telephone down until the bottom edge snaps into position Figure 2 33 Mounting the Telephone onto the Stand With certain tel...

Page 70: ...e power and lights on a system telephone a While the telephone is idle press and hold the button for five seconds b Before releasing the button lift the handset All lights should light the ringer shou...

Page 71: ...ler 4 Plug the blue tinted connector labeled D8AC of the power cord into the jack on the power unit CAUTION Use only the power unit supplied with the PARTNER CA48 Intercom Autodialer 5 Plug the other...

Page 72: ...he Autodialer on the desk to the right of the telephone see Figure 2 37 9 Remove the plastic cover from the autodialer and label the button sheet extension numbers and corresponding persons names Plac...

Page 73: ...8 Configuring the T1 Module 3 9 Setting the Date Day and Time 3 10 Considerations 3 10 System Date 101 3 10 System Day 102 Release 2 0 and Earlier 3 11 System Time 103 3 12 Automatic Daylight Standar...

Page 74: ...PARTNER Advanced Communications System Installation Programming and Use 3 ii...

Page 75: ...C Administration 3 The PARTNER ACS R6 0 PC Administration software enables you to program and administer all features for a PARTNER system from a local that is on site or remote PC Using this applicat...

Page 76: ...s on how to start configuring your PARTNER system Set Administration 3 Set Administration enables you to program and administer the features for a PARTNER system from a system display telephone at ext...

Page 77: ...34 button display telephone to program since an 18 button telephone cannot be used to program a 34 button telephone Also if your system has both PARTNER and MLS telephones you should use a PARTNER di...

Page 78: ...ese buttons to select a procedure If a procedure instructs you to press N P pressing these buttons one after the other enables you to repeat the current programming procedure n and p cycle forward and...

Page 79: ...Remove Next Data Prev Item Prev Data Enter System Wild Central Tel Program Program PARTNER 34D Next Procedure Prev Procedure Prev Item Prev Data Enter Next Item Feature Next Data Remove Wild PARTNER 1...

Page 80: ...phone in Figure 3 2 is in the bottom row The equivalent button on the PARTNER 18D telephone is in the leftmost position of the second row from the bottom If your system has a mix of PARTNER and MLS te...

Page 81: ...e identified by a and a three digit code for example System Date is 101 This method is best when you are using only a few procedures during a programming session and you know the codes Cycle Method Cy...

Page 82: ...ne you must use Centralized Telephone Programming to program Extension Name Display for the extension During Centralized Telephone Programming the display telephone at extension 10 or 11 takes on the...

Page 83: ...llowing steps 1 Start PARTNER ACS R6 0 PC Administration 2 Connect to the PARTNER system 3 Back up and retrieve the translations from the PARTNER system 4 Save this file as a new file 5 Verify that th...

Page 84: ...te and System Time to schedule the automatic backups Backup Programming Automatic 123 and Backup Programming Manual 124 do not back up the System Date the System Day or the System Time Restore Program...

Page 85: ...ure or exit programming mode System Day 102 Release 2 0 and Earlier 3 Use this feature to set the day of the week that appears on system display telephones Programming 3 To change the System Day 1 Pre...

Page 86: ...hour notation For example to set the time to 2 15 p m press 1415 A display similar to the following appears System Time Data 1415 This time appears on system display phones as 2 15 p 3 Select another...

Page 87: ...system setup CAUTION Do not use Number of Lines 104 after initial setup Considerations 3 You can use this feature to tell the system how many lines are actually connected at the control unit If you do...

Page 88: ...ssigned lines 1 through 6 or lines 1 through 6 are assigned to the main pool 3 Select another procedure or exit programming mode Key Extensions 3 In Key mode all extensions are Key extensions in Hybri...

Page 89: ...cess Mode 313 to change a specific extension s operation from Pooled to Key Refer to Key Extensions to assign lines to those extensions Pool Extension Assignment 314 to remove the main pool assign aux...

Page 90: ...omatic Extension Privacy 304 to prevent other extensions with the same line from joining a call at the extension Also use this feature for extensions connected to a modem fax or any device whose funct...

Page 91: ...r Centrex Services 3 Your system may work behind a PBX or Centrex system PBX services are provided by a private telephone switch Centrex services are provided by your local telephone company from a Ce...

Page 92: ...entrex dialing restrictions on a line and also program PARTNER system restrictions both the PBX or Centrex system and PARTNER system restrictions apply However PARTNER system dialing permissions do no...

Page 93: ...Forced Account Code extensions can dial numbers on the Emergency Phone Number List without entering an account code Users can make 911 999 for the Hong Kong Release 3 0 only calls from the Forced Acc...

Page 94: ...PARTNER Advanced Communications System Installation Programming and Use Emergency Phone Number List 406 3 20...

Page 95: ...mming 125 4 7 Call Coverage Rings 116 or 320 4 8 Considerations 4 8 Programming 4 9 Caller ID Programming 4 10 Caller ID 4 10 Caller ID Log Answered Calls 317 Release 2 0 or Later 4 12 Caller ID Call...

Page 96: ...4 31 Programming 4 31 Forced Account Codes 4 33 Forced Account Code Entry 307 4 33 Forced Account Code List 409 4 34 Groups of Extensions 4 35 Calling Group Extensions 502 4 35 Hunt Group Extensions...

Page 97: ...nistration Password 730 Release 3 0 or Later 4 56 Considerations 4 56 Programming 4 56 Remote Call Forwarding 322 4 57 Considerations 4 57 Programming 4 57 Ring on Transfer 119 4 58 Considerations 4 5...

Page 98: ...ation Programming and Use 4 iv Programming 4 65 Transfer Return Programming 4 65 Transfer Return Extension 306 4 66 Transfer Return Rings 105 4 67 Unique Line Ringing 209 4 67 Voice Interrupt On Busy...

Page 99: ...Many of these features affect individual extensions but they are programmed from extension 10 or 11 or from a PC connected to the system For instructions on system programming see Using System Program...

Page 100: ...nly to system telephones Abbreviated Ringing is typically set to Not Active for operators and others who handle many calls quickly so they have an audible reminder of incoming calls Abbreviated Ringin...

Page 101: ...e Automatic Extension Privacy 304 4 Use this feature to prevent a user from joining an active call at an extension When Automatic Extension Privacy is Assigned for an extension other users cannot join...

Page 102: ...cally onto a Backup Restore PC Card especially if you are changing the processor module or upgrading the system or before and after any major programming changes You can back up the programming automa...

Page 103: ...a Backup Restore PC Card If Backup Programming Automatic is Active and an automatic backup fails a Backup Failure Alarm message appears instead of the system date and time on the top line of the tele...

Page 104: ...isplay instructs you to press Enter to begin the backup 3 Press e A status message is displayed indicating that a backup is in progress and within 30 seconds a message appears indicating the result If...

Page 105: ...Programming Saved 728 Using Restore 4 To initiate a restore 1 If you have a Backup Restore PC Card installed skip to Step 2 If you do not have a PC Card installed see Using a PC Card on page 10 2 or r...

Page 106: ...sconnected and all of the system and telephone programming settings revert to the factory settings You are no longer in System Programming mode Try the restore again Call Coverage Rings 116 or 320 4 U...

Page 107: ...o program another extension press n or p until the extension number appears on the display Then repeat step 3 5 Select another procedure or exit programming mode For Call Coverage Rings 320 Release 3...

Page 108: ...stem modules Considerations 4 The lines associated with Caller ID must be connected to a line jack on a processor module 206EC module 308EC module or 400EC module To receive Caller ID information wait...

Page 109: ...lines If you are active on a call you automatically get Caller ID information for that call However If you want to view Caller ID information for a second call without ending the active call or puttin...

Page 110: ...s telephone orders could find a number in the log for a caller whose credit card information was later determined to be invalid Considerations 4 Transfer Return calls that are answered at the return e...

Page 111: ...red calls are logged automatically Programming 4 To associate a line with an extension for the purpose of logging Caller ID information 1 Press f00ss 318 at extension 10 or 11 2 At the extension promp...

Page 112: ...isplay to indicate that the call being viewed has been answered The Caller ID Log All Calls feature is useful when a user needs information for all calls received in the system For example a superviso...

Page 113: ...is no incoming number the system detects a P or an O in the reason for DN Directory Number absence field and substitutes the information sent by the local telephone company central office in the Name...

Page 114: ...t assign Call Waiting to extensions that have fax machines credit card scanners modems or auto attendants because the call waiting tone interrupts the data connection You cannot transfer either party...

Page 115: ...116 Call Coverage Rings Release 2 0 only 117 VMS Cover Rings Release 2 0 and earlier 301 Line Assignment 302 Line Access Restriction 303 Display Language 304 Automatic Extension Privacy 305 Abbreviat...

Page 116: ...lowed List Assignments Disallowed Phone Number Lists Disallowed List Assignments Line Access Restriction Outgoing Call Restriction SECURITY ALERT While procedures that restrict dialing are very effect...

Page 117: ...to check the number beginning with the first digit after the star code If you want to go to another programming procedure when entering telephone numbers in a list you must press N P since entering an...

Page 118: ...rocedure or exit programming mode Disallowed Phone Number Lists 404 4 Use this feature to specify telephone numbers that users cannot dial For example you may want to prevent calls to a specific telep...

Page 119: ...Caller ID information Allowed Phone Numbers Emergency Phone Numbers and Marked System Speed Dial numbers override the Disallowed List When a user dials a number that is on a Disallowed List for the us...

Page 120: ...a three digit code is considered part of the telephone number Programming 4 To create a list of Disallowed Phone Numbers 1 Press f00ss 404 at extension 10 or 11 2 At the List Number prompt enter a li...

Page 121: ...alue appears 1 Assigned to extension 2 Not Assigned to extension the factory setting 5 Do one of the following To assign or unassign another list for this extension press n or p until the list number...

Page 122: ...for ringing calls on lines programmed for Out Only or No Access If a line is assigned to a telephone but is restricted to No Access the line button LEDs show calling activity but the line cannot be us...

Page 123: ...d to quickly change an extension s Outgoing Call Restriction setting See programming for Outgoing Call Restriction for information below If Star Code Dial Delay 410 is active the system checks for all...

Page 124: ...set to Local Only who are calling out on lines with the Dial Mode set to Rotary you should add 11 to an Allowed Phone Numbers List 407 and assign the list to these extensions Otherwise when the users...

Page 125: ...aling DID You must use the PARTNER ACS R6 0 PC Administration software to program Direct Inward Dialing DID on T1 lines You can have a call on a T1 line with Direct Inward Dialing DID ring at an exten...

Page 126: ...t Inward Dialing DID During Night Service DID calls will ring only at the DID destination and will follow the coverage for that destination if active Recall is disabled on T1 lines with Direct Inward...

Page 127: ...uages Considerations 4 If SMDR is used the call report header is printed in the language specified for extension 10 Programming 4 To change the Display Language setting for an extension 1 Press f00ss...

Page 128: ...nues to use the system s distinctive ringing patterns but all calls ring at the tip ring device using a single ring burst The system does not pass distinctive ringing patterns generated by a PBX or ce...

Page 129: ...which are reserved as power failure extensions Use Hotline 603 to identify an internal hotline extension Use Line Assignment 301 to assign outside lines to the external hotline extension Pool Extensi...

Page 130: ...sion press n or p until the extension number appears on the display Repeat Step 3 5 Select another procedure or exit programming mode To program the external hotline telephone number as Personal Speed...

Page 131: ...can dial numbers on the Emergency Phone Number List 406 without entering an account code at a Forced Account Code Entry extension You can make 911 999 for the Hong Kong Release 3 0 only calls from the...

Page 132: ...ogrammed for Forced Account Code Entry 307 for the Forced Account Code List to have any effect If you do not create a Forced Account Code List the system does not verify the account codes dialed at ex...

Page 133: ...procedure or exit programming mode Groups of Extensions 4 Placing extensions into groups allows users to help each other in answering calls You can set up the following groups Calling Groups Hunt Gro...

Page 134: ...has T1 lines with Direct Inward Dialing DID Programming 4 To create a Calling Group 1 Press f00ss 502 at extension 10 or 11 2 At the Group prompt enter a group number 1 4 3 At the Extension prompt ent...

Page 135: ...Group mailbox Hunt Group 7 is used exclusively for the extensions associated with the voice messaging system Do not assign any other extensions to this group A voice messaging system requires special...

Page 136: ...to Hunt Group 7 for the voice messaging system s Automated Attendant Service you may want to adjust when the lines should ring in the group See Auto Attendant on page 9 8 for more information If you...

Page 137: ...t Group 7 5 Do one of the following To program another line press n or p until the line number appears on the display Then repeat Step 4 To program another group press N P enter a new group number and...

Page 138: ...ign extensions to a Pickup Group When a call rings at an extension in a Pickup Group a user at any other extension in the system can answer the ringing call by dialing the Pickup Group code The Pickup...

Page 139: ...p the hold disconnect time set to 450 msec the factory setting The user must disconnect a held call manually by retrieving the call and then hanging it up Shorten the hold disconnect time only if aban...

Page 140: ...e Hold Reminder Tone If you disable the Hold Reminder Tone the PARTNER system will not provide a reminder tone when a call is on hold Considerations 4 This feature is available in PARTNER R6 0 and lat...

Page 141: ...e loudspeaker paging system is programmed as the alert extension a sales clerk could request a price check over the loudspeaker simply by lifting the handset of the hotline telephone Considerations 4...

Page 142: ...t entered repeat Steps 2 and 3 To delete the existing hotline and alert extension numbers press r To identify another hotline and alert extension pair press n or p until the new hotline extension numb...

Page 143: ...ensions programmed as key extensions cannot access pools either by pressing pool buttons or by dialing pool access codes When an extension is changed from Pooled to Key any previously assigned pool bu...

Page 144: ...Assignment 301 4 Use this feature to assign the outside lines that are available at an extension The default order of line assignment to the buttons on a system telephone is from left to right starti...

Page 145: ...ons After you finish Line Assignment use Line Ringing to identify when each outside line assigned to an extension should start ringing If you add a line to the system its factory setting is Immediate...

Page 146: ...be assigned to a specific line However multiple lines can be owned by the same extension This feature provides an alternative method of routing outside calls to the voice messaging system for Call Ans...

Page 147: ...users can include more than one outside party in a conference call Considerations 4 This feature setting applies to all system users A conference call connects up to five parties including the confer...

Page 148: ...f00ss 198 2 Enter the system password which is 863285 3 Enter the number for the mode of operation 1 for Key the factory setting 2 for Hybrid The system resets Pool Access Restriction 315 4 Use this...

Page 149: ...ll the lines in a specific pool 1 Press f00ss 315 2 Enter the number of the extension to be programmed A display similar to the following appears Pool Access Rstr 23 Pool 3 Enter the pool number 880 8...

Page 150: ...gle line telephone but a single line telephone can make only one call at a time To make a call the user lifts the handset and dials 9 the system selects the first available pool based on the Automatic...

Page 151: ...wing appears Pool Ext Assign 15 P881 1 Assigned If you want to remove a pool assignment press D until a display similar to the following appears Pool Ext Assign 15 P881 2 Not Assigned For auxiliary po...

Page 152: ...d extension and you use this feature to change pool line assignment do not press D or d to specify a pool assignment If you do the system removes that line from all extensions that have the line assig...

Page 153: ...lengthen the time If the system is connected to a PBX or Centrex system and Recall drops calls shorten the time Programming 4 To change the duration of the Recall Timer signal 1 Press f00ss 107 at ex...

Page 154: ...enter a password before you can use remote administration Only one administration tool can be active at a time If remote administration is active local administration is blocked If local administratio...

Page 155: ...ls transfer return calls Wake Up Service calls and Night Service calls Remote Call Forwarding does not apply to parked calls See Call Park on page 8 14 You cannot use Call Screening F25 for calls that...

Page 156: ...fer to Not Active so callers hear music as they are being transferred to the destination extension This feature has no effect on Direct Extension Dial or Call Park Programming 4 To change Ring on Tran...

Page 157: ...restricted If the first digit dialed is a and is not restricted the call goes through without further checking since it can no longer match any number on the list If Star Code Dial Delay is Active th...

Page 158: ...hoose the 0 setting to enable restriction checking but avoid the delay You can include star codes in Allowed Phone Number Lists and Disallowed Phone Number Lists Star Code Dial Delay settings apply to...

Page 159: ...ine a four digit password that users can enter from PARTNER and MLS telephones to override dialing restrictions if the extension has access to an outside line Considerations 4 This feature is availabl...

Page 160: ...gramming settings that were in effect before the power failure or down period are retained they do not revert to the default settings Automatic System Answer Button 111 Direct Extension Dial Button 11...

Page 161: ...codes 600 through 699 Considerations 4 For instructions on entering special characters such as Pause in a number see Appendix B You can store account codes as System Speed Dial numbers for use with th...

Page 162: ...uttons and Speed Dial numbers during the course of a single call For example you can use an Auto Dial button or Speed Dial number to dial the Account Code Entry feature code and another Speed Dial num...

Page 163: ...o change the Toll Call Prefix setting 1 Press f00ss 402 at extension 10 or 11 2 Press D until the appropriate value appears 1 0 or 1 required before Area Code and Number the factory setting 2 Area Cod...

Page 164: ...d with voice messaging system hardware Transfer return calls do not receive call coverage or voice mail coverage If an extension has VMS Cover active unanswered calls to that extension are routed to t...

Page 165: ...group extensions if it is not answered by the first group extension where it rings Programming 4 To change the number of times a transferred call rings before returning to the transfer return extensio...

Page 166: ...r of the line to be programmed with the pattern 3 At the pattern prompt enter a ringing pattern number 1 8 1 is the factory setting or press D until the desired value appears The display looks like th...

Page 167: ...light Any party involved in a Voice Interrupt On Busy call cannot be involved in a second Voice Interrupt On Busy call until the first is finished Voice Interrupt On Busy cannot be performed on Recor...

Page 168: ...PARTNER Advanced Communications System Installation Programming and Use Voice Interrupt On Busy 312 4 70...

Page 169: ...ogramming Overview 5 1 Required Telephone Programming 5 2 Automatic Line Selection 5 2 Considerations 5 3 Programming 5 3 Extension Name Display 5 4 Considerations 5 4 Programming 5 5 Line Ringing 5 5...

Page 170: ...PARTNER Advanced Communications System Installation Programming and Use 5 ii...

Page 171: ...ividual system telephone from the extension to which it is connected Use Centralized Telephone Programming to program the features presented in this chapter You need a system display telephone for Cen...

Page 172: ...on the speaker to make a call The system looks for lines or pools in the order specified by Automatic Line Selection and selects the first available line or pool For example if you specify outside li...

Page 173: ...ry telephones or for any telephone used mainly to call other extensions program the extension to select intercom first For combination extensions the Automatic Line Selection for both devices includin...

Page 174: ...extension regardless of the telephone type on that extension If a user wants to program his or her own extension name he or she must have a system display telephone at that extension Only extension n...

Page 175: ...setting for line buttons is Immediate Ring the factory setting for pool buttons is No Ring Delayed Ring is useful for backup coverage on shared lines or pools such as for secretaries who cover each o...

Page 176: ...ine Ringing settings for all lines or pools assigned to the extension If a line or pool is not assigned to a button the green light next to that button is off The following ringing options can be show...

Page 177: ...Handset Speaker and Microphone 6 8 Single Line Telephones 6 10 Ringing Patterns 6 10 Dial Tones 6 11 Using the Switchhook 6 11 Single Line Telephone Limitations 6 12 Feature Telephones 6 13 Display 6...

Page 178: ...PARTNER Advanced Communications System Installation Programming and Use 6 ii...

Page 179: ...ns that are already imprinted and line buttons that you can press to connect to an inside intercom or outside line If a line button is not assigned as an intercom or outside line button you can progra...

Page 180: ...e telephone is idle and the handset is in the cradle Caller ID is available on all lines for which you subscribe to Caller ID service Caller ID information is the caller s telephone number and name if...

Page 181: ...at line from the line or pool buttons on your telephone the call will appear on your Intercom button Press the button to answer this outside call Feature Press to change programmed settings or use sys...

Page 182: ...range from 01 to 15 Extensions range from 10 to 41 Release 2 0 or 3 0 Lines range from 01 to 19 Extensions range from 10 to 49 Feat Conf Transfr Mic HFAI Hold ABC 2 DEF 3 1 JKL 5 MNO 6 TUV 8 WXYZ 9 0...

Page 183: ...ngs of the various light patterns for each possible button assignment Table 6 1 PARTNER Telephones Feature PARTNER 34D PARTNER 18D PARTNER 18 PARTNER 6 Number of programmable buttons with lights 32 16...

Page 184: ...eans a call is ringing on the line but not at your extension A user is entering a four digit code to lock or unlock his or her extension Green flash means someone at the extension programmed on the bu...

Page 185: ...ld at your extension and can only be retrieved from your extension A call on a line in the pool is on Exclusive Hold at your extension and can be retrieved only from your extension Caller ID Inspect i...

Page 186: ...This will mute your voice so the other party cannot hear you Hands Free Answer on Intercom HFAI 6 When you receive a voice signaled intercom call your telephone beeps once to indicate that your speak...

Page 187: ...kerphone To ensure that your speakerphone works effectively follow these guidelines Avoid placing your telephone in areas with high background noise caused by sources such as motor vehicles manufactur...

Page 188: ...mply keep spare single line telephones at those extensions to serve as replacements in case of a power failure To use a system feature press in place of f used on system telephones followed by its two...

Page 189: ...Using the Switchhook 6 Some of the instructions in this guide direct you to rapidly press and release the switchhook Pressing the switchhook for 1 2 to 1 second sends a signal over the line called a s...

Page 190: ...hen you dial a 9 at intercom dial tone Similarly because there are no pool buttons on single line telephones you must dial pool access codes at the intercom dial tone to request access to an idle pool...

Page 191: ...re telephone are in the telephone itself For example if you store a number on a feature telephone s Auto Dial button that number is stored in the feature telephone This is different from storing a num...

Page 192: ...ansfer by an auto attendant a voice messaging system or the Direct Dial Extension feature respectively Caller ID number or name of calling party if applicable Caller ID number and name of calling part...

Page 193: ...old For outgoing T1 calls the call timer restarts when the call is answered if the T1 service provider provides answer supervision The call timer is displayed along with the factory set display Most m...

Page 194: ...dial the pool access code If all lines in a pool are busy you hear busy tone You can program Automatic Line Selection to change the way the system selects pools when a user lifts the handset to make a...

Page 195: ...ists 404 Line Access Restriction 302 Pool Access Restriction 315 and Outgoing Call Restriction 401 Use the following features to override dialing restrictions Allowed Phone Number Lists 407 Emergency...

Page 196: ...so your telephone beeps when the line or pool becomes free useful when you share a line such as a WATS line with other people 1 Press the busy line or pool button red light is on steady without lifti...

Page 197: ...lift the handset You hear intercom dial tone 2 Do one of the following To ring the extension dial the two digit extension number To voice signal a system telephone at the extension press plus the two...

Page 198: ...up a ringing or held call or to join an active call on a specific line at intercom dial tone dial 68 and the two digit line number For system telephones and most single line telephones you can identif...

Page 199: ...r the first call To answer a voice signaled call your telephone beeps and you hear the caller s voice If the microphone is on you can speak after the beep If the microphone is not on press or lift the...

Page 200: ...e telephone is ringing lift the handset You are connected to the incoming call To answer a call when you are already on a call you hear a call waiting tone two beeps 1 Press the switchhook The call yo...

Page 201: ...is available to you To ensure that no on else can retrieve your held call on a pooled line use Exclusive Hold F02 Use Call Park to put a call on a special type of hold so it can be picked up from any...

Page 202: ...ed on hold and you are connected to the new call 2 To return to the first call press the switchhook again 3 You can continue to press the switchhook to move between the two calls Conference Calls 6 Yo...

Page 203: ...hree way conferencing You can use Outside Conference Denial 109 to disallow conference calls with multiple outside parties During the conference call any inside party can exit the call at any time sim...

Page 204: ...all lets users pass a call from one extension to another Users can transfer both outside calls and intercom calls to other extensions Considerations 6 When you press the call is put on hold and its as...

Page 205: ...g on Transfer 119 is Active If it is Not Active and Music On Hold 602 is Active and an audio source is connected to the system the caller hears Music On Hold while the call is being transferred to the...

Page 206: ...d through the recipient s handset or speaker Be aware that the third party to whom the recipient is speaking probably also hears the two beeps and the faint sound of your voice Be brief and discreet i...

Page 207: ...d press the switchhook again to reconnect to the caller If the call is accepted hang up If you hear two beeps you have reached a busy system telephone with Voice interrupt On Busy Assigned You can spe...

Page 208: ...nsion This is especially useful for answering machines fax machines modems and credit card scanners because trying to join one of these devices can interfere with its operation You can program Privacy...

Page 209: ...elephone 6 A steady red light next to a line button indicates a call is in progress at another extension To join a call by using a single line telephone 1 Lift the handset You hear intercom dial tone...

Page 210: ...PARTNER Advanced Communications System Installation Programming and Use Handling Calls 6 32...

Page 211: ...Extension Dial Features 7 10 Considerations 7 10 Direct Extension Dial Lines 205 7 10 Direct Extension Dial Button 113 7 11 Direct Extension Dial Delay 112 7 13 Direct Extension Dial Record Playback...

Page 212: ...PARTNER Advanced Communications System Installation Programming and Use 7 ii...

Page 213: ...t 301 to assign all lines to extension 10 Set Line Ringing for all lines at extension 10 to the desired number of Rings set the lines assigned at each user s extension to Delayed Ring or No Ring In Hy...

Page 214: ...ering extension Call Coverage When activated this feature allows other users to answer calls coming in to the operator s extension Also you can install a voice messaging system to provide an automated...

Page 215: ...anagement A button labeled Fax 30 is programmed as a Fax Management button for the fax machine connected to extension 30 The lights next to the button show what is happening at the fax machine for exa...

Page 216: ...de caller hears Music On Hold if it is available Disconnects the call The Automatic System Answer features that follow are available in systems of Release 2 0 or later Automatic System Answer Button A...

Page 217: ...il a display similar to the following appears ASA Button 2 Not Assigned the factory setting If you want to assign Automatic System Answer to a specific button press 3 A display similar to the followin...

Page 218: ...ration set the number of rings to 1 ring or more Programming 7 To change the number of times an incoming call rings at extension 10 before the system answers it 1 Press f00ss 110 2 To change the numbe...

Page 219: ...omatic System Answer greeting plays Considerations 7 If Automatic System Answer Mode is set to Hold calls are placed on hold at extension 10 however any extension with access to the line on which the...

Page 220: ...or play a message while Automatic System Answer or Direct Extension Dial is answering a call When you want to record or play a message turn off Automatic System Answer and Direct Extension Dial and wa...

Page 221: ...he instructions from Step 5 in this current procedure To play back the message follow the instructions from Step 5 in the following procedure To exit from the procedure hang up the handset To play bac...

Page 222: ...mber after the system answers an outside call Direct Extension Dial features are unavailable on T1 lines with Direct Inward Dialing DID Direct Extension Dial Lines 205 7 Use this feature to identify t...

Page 223: ...3 0 or later DXD calls also can be transferred directly into a Calling Group It is ideal for outside callers who frequently talk with specific employees or service groups and know the extension numbe...

Page 224: ...s Call Forwarding F11 Call Coverage Rings or VMS Cover Rings is used or on Programming 7 To assign or unassign a Direct Extension Dial Button with lights at extension 10 1 Press f00ss 113 2 Do one of...

Page 225: ...ediately after a 20 second delay or not at all Direct Extension Dial Delay specifies the number of rings a caller hears before the system answers the call If you use Caller ID make sure Direct Extensi...

Page 226: ...us the time the greeting played and the caller waited for someone to answer the call Programming 7 To record a Direct Extension Dial message 1 Turn off Direct Extension Dial and Automatic System Answe...

Page 227: ...following To re record the message follow the instructions from Step 5 in the procedure for recording a message To play back the message follow the instructions from Step 5 in this procedure To exit t...

Page 228: ...ension 10 tells the voice messaging system to operate in day or night mode The Night Service Button returns to the status on off it was in immediately prior to a power failure or to System Reset 728 b...

Page 229: ...t extension 10 If a System Password is programmed the green light next to the button flashes you must continue with Step 2 If no System Password is programmed the green light is on steady and Night Se...

Page 230: ...distance calls to No Restriction so a client can dial long distance Considerations 7 You must program an Outgoing Call Restriction Button on the system telephone at extension 10 You must program Outgo...

Page 231: ...tgoing Call Restriction to that button 3 Select another procedure or exit programming mode 4 Label the Outgoing Call Restriction Button at extension 10 Using the Outgoing Call Restriction Button 7 To...

Page 232: ...ock and unlock from an extension Using Station Unlock on a System Telephone 7 From extension 10 or 11 only 1 Press f22 2 Dial the extension number or use an Auto Dial or Manual Signaling button for th...

Page 233: ...approximately 30 seconds or six rings Wake up calls are not placed to extensions assigned as doorphones Wake up time is based on System Time 103 If users answer a wake up call they hear Music On Hold...

Page 234: ...extension or use an Auto Dial button 3 Enter the wake up time in 24 hour notation For example to set the time to 2 15 p m press 1415 When you have finished entering the time the display reads Wake Up...

Page 235: ...8 8 Programming 8 10 Using Call Coverage at a System Telephone 8 10 Using Call Coverage at a Single Line Telephone 8 11 Call Forwarding Call Follow Me F11 XX XX 8 11 Considerations 8 11 Programming 8...

Page 236: ...ure F41 and F42 8 32 Considerations 8 32 Programming 8 32 Using Contact Closure on a System Telephone 8 33 Using Contact Closure on a Single Line Telephone 8 33 Direct Line Pickup Features 8 33 Direct...

Page 237: ...F09XX and Message Light Off F10XX 8 48 Considerations 8 48 Programming 8 48 Using Message Light Off on a System Telephone 8 49 Using Message Light Off on a Single Line Telephone 8 49 Paging Features 8...

Page 238: ...Programming 8 67 Using Station Lock on a System Telephone 8 68 Using Station Lock on a Single Line Telephone 8 68 System Password 8 69 Considerations 8 69 Using System Password 8 69 Touch Tone Enable...

Page 239: ...Programming is the programming that you perform at your own telephone not at the telephone at extension 10 or 11 To program at an extension use the following procedure 1 To start programming dial f00...

Page 240: ...the call report shows the originating extension as the owner of the call Conversely if an account code is entered for an incoming call and the call is transferred to another extension the call report...

Page 241: ...Speed Dial number See Auto Dialing on page 8 5 System Speed Dial on page 4 63 and Personal Speed Dial on page 8 63 for programming instructions Programming 8 To program an Account Code Entry button 1...

Page 242: ...manually by using the telephone s dialpad Dial a System or Personal Speed Dial number programmed with the account code Press an Auto Dial button programmed with the account code 5 Press an idle line...

Page 243: ...and 2 Perform such activities in the off peak hours such as early morning or late evening Auto Dial buttons do not override dialing restrictions for an extension PARTNER 6 telephones have only four bu...

Page 244: ...rogramming mode Using Auto Dialing 8 From a system telephone to dial an outside number or extension number you can lift the handset or press S but you do not have to do so 1 Do one of the following If...

Page 245: ...censed annually to the user by the copyright owners or their representatives such as ASCAP or BMI The Magic on Hold system includes the required license for the first year This license must be renewed...

Page 246: ...zed service when they are unable to answer calls Considerations 8 Use a system display telephone for the covering extension so the user can identify coverage calls Coverage Call for XX appears on the...

Page 247: ...the call is routed immediately to the voice mailbox of the extension that activated Call Coverage If an extension has Call Coverage active without voice mail coverage covered calls ring at the coverin...

Page 248: ...calls for coverage by using the programmed button 1 Press the programmed button If an originating extension and a covering extension were programmed on the button Call Coverage is activated on a butto...

Page 249: ...system Call Follow Me See Cell Phone Connect F11 on page 8 27 and Remote Call Forwarding F11 on page 8 59 to forward calls to outside telephone numbers Considerations 8 You can forward outside interco...

Page 250: ...or In Only If an extension in a Hunt Group activates Call Forwarding the system considers the extension unavailable when a call goes to the Hunt Group If an extension has VMS Cover and Call Forwardin...

Page 251: ...xtension was programmed dial the extension number at which you want the calls to ring Call Forwarding is activated on a button with lights the green light is on To remove Call Forwarding by using the...

Page 252: ...ll Call Park is useful for single line telephone users because they can retrieve a parked call without knowing which line the call is on Use Call Pickup to retrieve parked calls If you frequently park...

Page 253: ...on The parked call rings back when your telephone is idle To retrieve a parked call using Call Pickup 1 Lift the handset You hear intercom dial tone 2 Dial 6 and the extension number where the call is...

Page 254: ...is ringing or parked Call Screening F25 Release 3 0 or Later 8 Call Screening allows you to listen to a caller leaving a message in your mailbox This feature applies only if you have a voice messagin...

Page 255: ...at extension only if the extension is the Line Coverage Extension for that line the call has been transferred to that extension the call is a DID call or the call is an intercom call to the extension...

Page 256: ...ive Caller ID information for the duration of the call When your extension is idle you receive Caller ID information for the call you will be connected to when you lift the handset The following Calle...

Page 257: ...er if you pick up the handset you join or answer the call shown on the display If you program a Caller ID Name Display button you can toggle between Caller ID name and Caller ID number while inspectin...

Page 258: ...available for viewing depend on the following Unanswered transferred calls are logged automatically whether or not the line and extension are associated with the Call Logging features If Caller ID Log...

Page 259: ...s unanswered at any extension If a Caller ID call is answered by the Direct Extension Dial feature and the caller hangs up without dialing an extension the call is not logged at any extension However...

Page 260: ...tension or exit programming mode Using the Caller ID Logging and Dialing Feature 8 When Caller ID information is logged for your extension and you have programmed a Call Log button the word Calls is d...

Page 261: ...ll logged it is displayed Press the Prev button to view the Telephone Number Display of the previous log record Press the Dial button to dial the telephone number and return the call see dialing instr...

Page 262: ...r the call arrived in the morning or afternoon The entry in the next column indicates the line that the call came in on The next entry a vertical handset symbol indicates whether the call was answered...

Page 263: ...Press the All button to erase all call log records for this extension Dialing Instructions 8 To dial the telephone number and return the call from the display 1 Press the Dial button on either the Te...

Page 264: ...e company and may not be available in your area even if Caller ID number is available Considerations 8 Program this feature on a button with lights on a system display telephone When Caller ID Name Di...

Page 265: ...ines without DID the extension must be the Line Coverage Extension 208 for that line Considerations 8 You can forward outside intercom transferred and voice signaled calls Line Coverage Extension 208...

Page 266: ...a call goes to the Hunt Group If an extension has VMS Cover and Cell Phone Connect active calls ring at the Cell Phone Connect destination extension they are not covered by the voice messaging system...

Page 267: ...Telephone 8 To forward calls manually 1 Press f11 2 Dial your extension number 3 Dial and the two digit Personal Speed Dial code 80 99 that contains the destination outside telephone number at which...

Page 268: ...d dial your extension number 3 If no destination extension was programmed dial your extension number again Cell Phone Connect is deactivated on a button with lights the green light is off Using Cell P...

Page 269: ...eature cannot be used with Call Screening F25 Programming 8 To program a Conference Drop button 1 Press f00 2 Press a programmable button 3 Press f06 4 Program another button for this extension or exi...

Page 270: ...ure Use Contact Closure Operation Type to specify how long the Contact Closure remains active when activated If the Contact Closure Operation Type is set to Toggle one user can activate the Contact Cl...

Page 271: ...ne Pickup Features 8 With the Direct Line Pickup features you can access a ringing or held call or a call in progress You can also select a line to use that is not assigned to your telephone The Direc...

Page 272: ...ith this feature get Caller ID information unless Line Access Restriction or Pool Access Restriction is used to prevent users at specific extensions from viewing Caller ID for ringing calls Programmin...

Page 273: ...Direct Line Pickup Active Line I68LL on page 8 33 If Line Access Restriction or Pool Access Restriction is set to No Access or In Only for a line assigned to an extension or lines within a pool a use...

Page 274: ...ephone will not ring Use Do Not Disturb when you do not want the auto attendant or the voice messaging system to transfer calls to you Use Do Not Disturb if you are assigned to a Hunt Group and you le...

Page 275: ...8 This feature is available only on system telephones You can program an Exclusive Hold button on a system telephone to use the feature with one touch For system telephones if a call is left on hold f...

Page 276: ...e call is held and lift the handset or press S Extension Name Display 8 You can assign a name to your extension up to 20 characters long on PARTNER telephones or up to 12 characters long on MLS teleph...

Page 277: ...in 3 When the call is answered speak into the handset Group Calling Ring Page I7G I 7G 8 Use this feature to ring page or transfer calls simultaneously to all of the extensions in any one of four Call...

Page 278: ...Press f00 2 Press a programmable button 3 Do one of the following If you want calls to ring the group press left i7 If you want calls to page the group press left i 7 Buttons programmed for paging a...

Page 279: ...or stay on the line to announce the call All available extensions in the Calling Group ring Using Group Calling Ring Page on a Single Line Telephone 8 To ring or page a Calling Group 1 Lift the hands...

Page 280: ...roups however Hunt Group 7 is used exclusively for the voice messaging system and Hunt Group 8 is used exclusively for fax machines Considerations 8 Extensions can be in more than one Hunt Group Outsi...

Page 281: ...ephone 8 To use the programmed button To ring or voice signal an extension in the Hunt Group simply lift the handset or press S and press the programmed button If you are voice signaling start talking...

Page 282: ...ollowing To make a ringing call dial 77 and a group number 1 8 The next available extension in the Hunt Group rings If no one answers within three rings the call hunts to the next available extension...

Page 283: ...Pickup button on a system telephone to pick up calls in a Pickup Group with one touch Programming 8 To program a Group Pickup button 1 Press f00 2 Press a programmable button 3 Press left i66 4 Dial a...

Page 284: ...n the user is busy on another call You can use a Manual Signaling button to beep ring or voice signal the user at the target extension Considerations 8 A PARTNER or MLS telephone is required at both e...

Page 285: ...which you have a Manual Signaling button press before pressing the Manual Signaling button Programming 8 To program a Manual Signaling button 1 Press f00 2 Press a programmable button 3 Press f13 4 D...

Page 286: ...ge light is refreshed during the voice messaging system s daily maintenance 3 a m You can use Message Light On with a doorphone for example the doorphone s light flashes as a prearranged signal to a d...

Page 287: ...On or 10 for Off 3 Dial the extension number of the telephone whose message light you want to turn on off Paging Features 8 You can page your colleagues over the Loudspeaker Paging system or over the...

Page 288: ...back do not use the speakerphone Your voice is heard through the Loudspeaker Paging system Using Loudspeaker Paging on a Single Line Telephone 8 To make an announcement over the Loudspeaker Paging sys...

Page 289: ...ingle line MLC 6 or TransTalk 9000 series telephones those extensions are not included in the simultaneous page because they do not have built in speakers Use Loudspeaker Paging to make announcements...

Page 290: ...lls Privacy can be turned on and off at any time even during a call Users cannot join calls by using pool buttons regardless of the Automatic Extension Privacy setting or the state of the Privacy butt...

Page 291: ...en you are on an outside call use the Recall feature instead If you are already on a call most PBX or Centrex systems require that you press the switchhook to get a new dial tone and then dial a featu...

Page 292: ...r Centrex feature such as Call Waiting while active on an outside line 1 Press the programmed button or f03 2 Enter the access code for the feature if required 3 To return to your original call press...

Page 293: ...ord a Call button with LEDs must be programmed on a telephone A maximum of two conversations can be recorded at one time When two conversations are being recorded the red LED associated with this feat...

Page 294: ...drops the call because the recording time limit was exceeded Call recording terminates because silence was detected on the line for 15 seconds Redialing Features 8 Use the following features to redia...

Page 295: ...umber Redial Last Number Redial interrupts Call Screening F25 Programming 8 To program a Last Number Redial button 1 Press f00 2 Press a programmable button 3 Press f05 4 Program another button for th...

Page 296: ...ave more than one number Unlike Last Number Redial F05 Save Number Redial lets you make other calls before redialing the saved number System Speed Dial numbers cannot be saved by using this feature A...

Page 297: ...Remote Call Forwarding for a line You cannot forward group calls calls to doorphone alert extensions Voice Interrupt On Busy calls coverage calls transfer return calls Wake Up Service calls and Night...

Page 298: ...t have reliable disconnect For these lines Hold Disconnect Time 203 must be set to a value other than 00 No Detection You can activate Remote Call Forwarding while the Station Lock F21 feature is enab...

Page 299: ...kip Steps 2 and 3 2 If no originating extension was programmed dial your extension number 3 If no destination telephone number was programmed dial the two digit Personal Speed Dial code 80 99 that con...

Page 300: ...voice mailbox If Call Coverage is on and a call that is eligible for coverage begins to ring you can turn on Do Not Disturb to send that call and any subsequent calls immediately to the covering exte...

Page 301: ...VMS Cover is already turned on press the Do Not Disturb button All covered calls are sent immediately to the voice messaging system until you turn off Do Not Disturb To send covered calls immediately...

Page 302: ...al Speed Dial cannot be used with Call Screening F25 Cell Phone Connect and Remote Call Forwarding require Personal Speed Dial numbers for the destination telephone number Do not use the special diali...

Page 303: ...Dial the two digit Personal Speed Dial code 80 99 If you did not specify an outside line or pool the system automatically selects one turns on the speaker if the handset is in the cradle and dials th...

Page 304: ...ber by pressing a single button System Speed Dial cannot be used with Call Screening F25 Using System Speed Dial on a System Telephone 8 To use System Speed Dial on a system telephone 1 Lift the hands...

Page 305: ...cked extension can make intercom calls and can receive intercom and outside calls All outside numbers except Marked System Speed Dial numbers and numbers on the Emergency Phone Number List are restric...

Page 306: ...press f21 On a programmed button with lights the green light flashes 2 Enter the four digit code that you used to lock the extension If the code entered in Step 2 matches the code used to lock the ex...

Page 307: ...8 The password overrides all dialing restrictions except Line Access Restriction and Pool Access Restriction Once a password is programmed you must enter it to turn Night Service on and off Additional...

Page 308: ...a bank by telephone service that requires you to dial touch tone digits You can program a Touch Tone Enable button on a system telephone to turn on Touch Tone Enable with one touch You cannot use Tou...

Page 309: ...s assigned VMS Cover also applies to outside calls on lines assigned ownership with Line Coverage Extension Use VMS Cover Rings to change the number of times intercom and transferred calls or outside...

Page 310: ...ecipient hears two beeps before hearing the originator s voice The third party to whom the recipient is speaking probably can hear both the beeps and the faint sound of the originator s voice This fea...

Page 311: ...an Auto Dial button 3 Listen for one of the following responses If you hear one beep you have reached an idle system telephone You can speak after the beep Your voice is heard through the other extens...

Page 312: ...mming mode Using Voice Interrupt On Busy Talk Back 8 To respond to a Voice Interrupt On Busy call 1 Ask the party with whom you are speaking to hold but do not put the call on hold 2 Press the Voice I...

Page 313: ...g if Ring on Transfer 119 is active If it is not active and Music On Hold is active and an audio source is connected to the system the caller hears Music On Hold while the call is being transferred to...

Page 314: ...PARTNER Advanced Communications System Installation Programming and Use Voice Mailbox Transfer F14 8 76...

Page 315: ...0 Connecting the Contact Closure Adjunct 9 11 Contact Closure Group 612 9 12 Contact Closure Operation Type 613 9 13 Credit Card Scanners 9 14 Using Credit Card Scanners 9 14 Programming Credit Card S...

Page 316: ...ume 614 9 32 Night Service with Auxiliary Equipment 9 33 Programming 9 33 Station Message Detail Recording SMDR 9 34 Considerations 9 34 Call Reports 9 35 Output Format 9 37 Serial Printers 9 37 Call...

Page 317: ...Messaging Systems Besides these the chapter explains the connecting of a loudspeaker paging system to the control unit The auxiliary equipment is discussed in alphabetical order In addition you can co...

Page 318: ...me continuous property Electromagnetic Interference EMI filters block noise generated by a nearby radio station as well as most electrical devices Caller ID devices allow you to store and process Call...

Page 319: ...0 The REN for a system telephone is 0 0 PARTNER telephones have a built in auxiliary jack so you can connect a tip ring device directly to the telephone without using a bridging adapter this is calle...

Page 320: ...Dial Tone 309 to change the intercom dial tone for the extension to Machine outside line dial tone Answering Machines 9 Use an answering machine to answer calls when no one can get to the telephone I...

Page 321: ...rieve messages Go to the machine to manually play back messages From any system extension make an intercom call to the answering machine extension When the machine answers dial its message retrieval c...

Page 322: ...Y from Pooled to Key b Use Line Assignment 301 to assign all the lines to extensions X and Y that you want the machines to cover 2 Set Line Ringing for all lines and pools assigned to extensions X an...

Page 323: ...desired ring Immediate Delayed or No Ring 2 If the lines assigned to extension X are also assigned to other extensions adjust the answering machine to answer on the third or fourth ring so that it doe...

Page 324: ...low the instructions packaged with the auto attendant Make sure that the unit is in backup call answering mode Programming 9 To program the system for an auto attendant 1 Use Line Assignment 301 to as...

Page 325: ...xtension to which a call should be routed if the destination extension does not answer Set Automatic Extension Privacy 304 to Not Assigned for the auto attendant extension if you want to be able to in...

Page 326: ...onic door lock as shown in Figure 9 5 or an alert The device being controlled must be wired to the Adjunct by an electrician in accordance with local electrical codes Program the following features to...

Page 327: ...cessor module s wire manager 3 Connect the other end of the cord to the jack in the Contact Closure Adjunct 4 Have a qualified electrician wire the Contact Closure device or devices such as an electro...

Page 328: ...tact Closure to activate the contact closure device Programming 9 To assign extensions to a Contact Closure Group 1 Press f00ss 612 at extension 10 or 11 2 At the Contact Number prompt enter the numbe...

Page 329: ...vated One user can activate the Contact Closure and another user can deactivate it provided both users are included in the Contact Closure Group for that Contact Closure or the same user can both acti...

Page 330: ...credit card scanner is operating Programming Credit Card Scanners 9 To program the system for a credit card scanner 1 Do one of the following If extension X is a key extension use Line Assignment 301...

Page 331: ...extensions that are signaled when a doorphone button is pressed Considerations 9 You cannot bridge two doorphones together If Do Not Disturb is active at a doorphone alert extension the person at the...

Page 332: ...ssign doorphones to extension 10 11 or to the first two extensions of any 308EC or 206 modules Remove voice messaging system mailboxes from doorphone extensions You cannot bridge two doorphones togeth...

Page 333: ...elease 3 0 or Later 9 When an incoming call is answered by PARTNER Messaging PVM PMVS PARTNER MAIL or ASA DXD the PARTNER ACS determines if the incoming call is a fax If the system is set up to automa...

Page 334: ...all on hold Then dial the fax extension number and hang up If you have multiple fax machines in an extension Hunt Group press then i77 plus the fax extension Hunt Group number When a fax machine answe...

Page 335: ...or a group of fax extensions automatically see the PARTNER Messaging Installation Programming and Troubleshooting Online Guide or the PARTNER Messaging System Manager s Quick Reference Single Fax Mach...

Page 336: ...ediate Ring On all other extensions set line A to Delayed Ring or No Ring 4 Set Automatic Extension Privacy 304 for extension X to Assigned 5 To monitor the fax machine use Fax Machine Extensions 601...

Page 337: ...individual lines you want the fax machine to use to extension X 2 Do one of the following If extension X is a key extension set Automatic Line Selection for extension X to line A B C If extension X is...

Page 338: ...when fax 2 does not answer Programming Fax 1 Send Ext X 9 To program the send fax machine 1 Do one of the following If extension X is a key extension use Line Assignment 301 to assign one or more lin...

Page 339: ...unavailable set Automatic Line Selection for extension Y to select outside lines first line A selected last 3 Set Line Ringing for line A at extension Y to Immediate Ring set all other lines and pool...

Page 340: ...e When the start button on a fax machine is pressed the fax machine sets up to send a fax The sending fax machine sends a special tone called a calling tone or CNG tone This tone is sent until the cal...

Page 341: ...When lines appear on a fax extension make sure that the fax machine does not automatically answer outside calls on these lines There are three ways you can do this Set the fax machine for delayed pick...

Page 342: ...prevent other extensions from interrupting a fax call program the fax extension for Automatic Extension Privacy 304 Remove voice messaging system mailboxes from extensions before assigning them as fax...

Page 343: ...paging systems are connected using a paging interface device Follow these steps to connect a paging system to the processor module see Figure 9 11 1 Insert the modular plug into the PAGE jack on the p...

Page 344: ...ding Only Follow the modem manufacturer s instructions to use the modem Modems can connect directly to an extension jack without an adapter However if you connect a high speed modem through the contro...

Page 345: ...on to select intercom first and include a 9 or a pool access code and a couple of pauses in the modem s dialing sequence for outside calls 3 Set Line Ringing for all lines and pools assigned to extens...

Page 346: ...on so that line A is the last line in the select sequence This way the modem line is used for outgoing voice calls only when all other lines are busy 4 Set Line Ringing for line A at extension X to Im...

Page 347: ...ure may not be activated or properly programmed Figure 9 14 Connecting a Music On Hold Audio Source Music On Hold 602 9 Use this feature to activate or deactivate the Music On Hold jack on the process...

Page 348: ...wake up calls Programming 9 To change the setting of the Music On Hold jack 1 Press f00ss 602 at extension 10 or 11 2 Press D until the appropriate value appears 1 Active the factory setting 2 Not Act...

Page 349: ...ne and a modem connected to separate extensions Line A is published as the fax line and line B is published as the modem line Figure 9 15 Night Service with Fax Machine and Modem Programming 9 To prog...

Page 350: ...tside line For calls on T1 lines the timer is reset when the call is answered For incoming calls the timing begins when the call is answered Timing stops when the call is disconnected The system sends...

Page 351: ...numbers The Number field displays IN for incoming calls on T1 lines Call Reports 9 A call report is a page of information that begins with a header The header includes field names that describe the i...

Page 352: ...on that answered or placed the call For redirected incoming calls the last extension on the call appears on the report For transferred incoming calls the destination extension For transferred outgoing...

Page 353: ...he primary application for call accounting devices is accounting or pricing of the calls The call accounting device connects directly to the SMDR jack on the processor module and can also print out re...

Page 354: ...m Installation Programming and Use Station Message Detail Recording SMDR 9 38 4 Plug the other end of the cord into a 355A adapter 5 Plug the adapter into the printer s or PC s RS 232C serial port Fig...

Page 355: ...Ferrite Cord SMDR Programming 9 The Station Message Detail Recording SMDR function of the system provides detailed tracking of telephone usage in a printed report Use the following features to progra...

Page 356: ...reports include the telephone numbers of incoming calls Call records for incoming calls on T1 lines with Direct Inward Dialing DID are reported only if SMDR Record Type 608 is set to 1 All Calls Prog...

Page 357: ...rints as the last digit of a dialed number on a call report indicating that the digits dialed exceed the 15 digits the Number field can hold you may want to change the output format to 24 digits If th...

Page 358: ...cord is greater than the 80 characters supported by most printers If call records wrap around to the next line reduce the font size or increase the characters per inch setting for the printer If neces...

Page 359: ...systems perform the following tasks Assign the PARTNER MAIL VS extensions to Hunt Group 7 using Hunt Group Extensions 505 see page 4 36 Set the Transfer Return Extension 306 see page 4 66 for each of...

Page 360: ...rovided below Program Automatic VMS Cover 310 to automatically route an extension s unanswered calls to the voice messaging system s Call Answer Service after a specified number of rings so the caller...

Page 361: ...ension to be covered by the voice messaging system 3 To assign or unassign Automatic VMS Cover press D until the appropriate value appears 1 Assigned 2 Not Assigned the factory setting 4 To program an...

Page 362: ...4 To set VMS Cover Rings for another extension press n or p until the extension number appears on the display Then repeat Step 3 5 Select another procedure or exit programming mode VMS Hunt Delay 506...

Page 363: ...e this feature to determine whether the outside lines assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time only during Day operation Night Service is off or only during Night operatio...

Page 364: ...3 Night Only 3 Select another procedure or exit programming mode Programming For Release 3 0 or Later 9 To change the VMS Hunt Schedule setting for the voice messaging system s Automated Attendant Se...

Page 365: ...7 Check the LEDs 10 7 Adding New Modules 10 8 Replacing Modules 10 11 Replacing Modules in a Stand Alone or 2 Slot Carrier Configuration 10 11 Replacing Modules in a 5 Slot Carrier 10 14 Changing Sett...

Page 366: ...PARTNER Advanced Communications System Installation Programming and Use 10 ii...

Page 367: ...tem displays a ChgBat W PowerOn or ReplaceSysBat W Power On message on the top line of display telephones at extensions 10 and 11 in place of the default day date time message Users at these extension...

Page 368: ...configuration is retained in the flash memory of the 1600 DSL module not on the PC card When the system resets the configuration in the flash memory of the 1600 DSL module becomes the active configur...

Page 369: ...over b Rotate the carrier cover to disengage the tabs at the top of the modules from the openings on the top of the carrier If you have a 5 slot carrier and a system of Release 3 0 or earlier a Loosen...

Page 370: ...position While the system upgrades the LED on the processor module flashes green and red alternately When the upgrade has finished in about 20 to 40 seconds the LED becomes steady green 6 Check that a...

Page 371: ...sure all modules are seated properly 10 If you have a 5 slot carrier and Release 4 0 or later a Position the carrier cover over the modules so that the openings on the top of the carrier cover align...

Page 372: ...le which is equipped with programmable flash memory The firmware to upgrade this module resides on a PC Card This PC Card contains the T1 module firmware upgrade software only It does not contain the...

Page 373: ...Using a PC Card on page 10 2 Check the LEDs 1 0 While a 1600 DSL or 012E module is undergoing a firmware upgrade the power LEDs appear as follows The power LED on the 1600 DSL and or the 012E module...

Page 374: ...ver b Rotate the carrier cover to disengage the tabs at the top of the modules from the openings on the top of the carrier If you have Release 3 0 or earlier a Loosen the screw on the lower front of t...

Page 375: ...r see Figure 10 5 If you need to move a module to accommodate the new one see Replacing Modules on page 10 11 Figure 10 5 Placement of Modules PARTNER ACS Release 5 0 and later supports Endeavor telep...

Page 376: ...ol unit reseat the module and power up the control unit If multiple lights are out power down the control unit reseat the leftmost module that has a light out and power up the control unit If the ligh...

Page 377: ...e display of the telephone at extension 10 To replace a module or modules in a stand alone or 2 slot carrier configuration 1 Remove the power cord from the wall outlet 2 Check the slack in the wires I...

Page 378: ...attach the carrier to the modules see Figure 10 7 Figure 10 7 Removing the Carrier Screws 5 Pull the carrier to the right to remove it see Figure 10 8 Figure 10 8 Pulling Off the Carrier 6 Slide the...

Page 379: ...Tracks If you are replacing the processor module go to Step 7 If you are replacing the top module continue with Step 10 7 Mount the new module by following the steps in Wall Mounting a Stand Alone Pr...

Page 380: ...a Stand Alone Processor Module and a 2 Slot Carrier on page 2 5 11 Connect the line and extension cords one at a time making sure to place the correct cords into their corresponding jacks on the new m...

Page 381: ...e cover and place your other hand on the top of the cover and gently pull the cover up and away from the carrier Be careful not to break the tabs that attach the cover to the carrier 4 Before installi...

Page 382: ...rmly push the center of the module until the connectors on the module lock into place and the module is attached to the rear of the carrier For proper engagement of the connectors the module must be i...

Page 383: ...unit reseat the module and power up the control unit If multiple lights are out power down the control unit reseat the leftmost module that has a light out and power up the control unit If the lights...

Page 384: ...m Settings 1 0 If you are upgrading to PARTNER ACS Release 6 0 from an earlier release by using the PC Card upgrade all of your system programming settings are converted to work with the new release H...

Page 385: ...our system you may need to adjust some line settings Dial Mode 201 if the new line is a rotary line Line Assignment 301 to assign the line to specific extensions Line Ringing Centralized Telephone Pro...

Page 386: ...to copy the settings of an existing extension If you wish to further adjust a new extension s settings see Customizing Extensions on page 3 16 Swapping Extensions 1 0 If a user changes location but wa...

Page 387: ...ead of Caller ID Information 11 8 Is Displayed Instead of Caller ID Information 11 8 Some Caller ID Information Does Not Display 11 8 Intercom Autodialer Does Not Work Properly 11 8 Record a Call Ligh...

Page 388: ...Failed SystemBusy at Idle Extensions 10 and 11 11 23 Problems with Manual Backup 11 23 Display Shows Insert Valid Card in System Programming Mode 11 23 Display Shows Card is Write Protected in System...

Page 389: ...Card Error Message Appears 11 27 Calls on Automatic System Answer Lines Are Disconnected 11 28 Call on Hold Hangs Up but Line Does Not Disconnect 11 28 All Calls Disconnected 11 28 All Telephones Dead...

Page 390: ...PARTNER Advanced Communications System Installation Programming and Use 11 iv...

Page 391: ...Customer Self Service Center on the Internet 1 1 If you can access the Internet you can use the Customer Self Service Center to get on line information Answers to frequently asked questions 800 numbe...

Page 392: ...overlay If you followed a troubleshooting procedure and need more help tell the representative what you did System Release Status F59 1 1 When calling for customer support you need to know the releas...

Page 393: ...thin 45 days of seeing the message CAUTION Do not turn off the power or remove the processor module before replacing the batteries If you do all settings for system and telephone programming revert to...

Page 394: ...normal conditions However if too many large PARTNER telephones such as the PARTNER 34D are off hook with speakerphone volume set to high levels the power supply could be overloaded Power management o...

Page 395: ...n go to Possible Cause 3 Possible Cause 3 Line Ringing is programmed for No Ring or Delayed Ring What to do Check the Line Ringing setting for the extension If Line Ringing is set for No Ring or Delay...

Page 396: ...e telephone works the cord is faulty Call the helpline number listed on the front inside cover to arrange for a replacement If the telephone does not work and it is part of a combination extension see...

Page 397: ...ct your local telephone company to check on Caller ID service If you are not receiving Caller ID service subscribe to it If you are receiving Caller ID service go to Possible Cause 2 Possible Cause 2...

Page 398: ...ct your local telephone company Intercom Autodialer Does Not Work Properly 1 1 Possible Cause 1 Telephone cord is plugged into wrong jack on bottom of Intercom Autodialer What to do Plug the modular t...

Page 399: ...MVS Release 5 and an upgrade card which allows the increase from two to four ports MLC 6 Telephone Does Not Ring 1 1 Possible Cause 1 Unique Line Ringing 209 has been set to a pattern other than 1 Rel...

Page 400: ...ngle Line Telephone Rings Back after Intercom Call with No One at Other End 1 1 Possible Cause 1 The switchhook is accidentally pressed and released causing a call to ring back What to do Replace the...

Page 401: ...Trouble Making Outside Calls 1 1 Trouble making outside calls can be one of the following situations You hear a dial tone but the dial tone continues as you try to dial You hear a dial tone which cuts...

Page 402: ...ephone Does Not Work Possible Cause 2 If you cannot make calls by using different telephones go to Possible Cause 6 Possible Cause 6 Too many tip ring devices are trying to dial simultaneously If the...

Page 403: ...em is solved If Forced Account Code Entry is not assigned go to Possible Cause 2 Possible Cause 2 Dial Mode is set incorrectly What to do Find out if you have touch tone or rotary service Then set the...

Page 404: ...heck to see if Automatic System Answer or Direct Extension Dial is turned on If Automatic System Answer or Direct Extension Dial is turned on turn it off by pressing the programmed button at extension...

Page 405: ...Timeout interval is too long What to do Reset the interval by using Rotary Dialing Timeout 108 If you can hear the called party answer the problem is solved If the problem is not solved call the help...

Page 406: ...extension What to do Be sure the total of the two devices Ringer Equivalence Numbers REN does not exceed 2 0 If it does unplug one of the devices If the telephone works properly the problem is the REN...

Page 407: ...ransferred calls as it does for outside calls If the device works properly the problem is solved If the problem remains call the helpline number listed on the front inside cover Tip Ring Device Does N...

Page 408: ...in CPE not CO mode Appropriate auto negotiate method Auto Sense Copper Mountain Auto Cycle Nokia etc if you are not setting the speed manually Appropriate bit order Magnitude Sign or Sign Magnitude If...

Page 409: ...are those provided by the service provider d If you are running ATM as a data link protocol and the network provider has established a third PVC for OAM create this in the ATM Configuration Menu From...

Page 410: ...ted with data of the router If this fails recheck that the address is what you programmed into the 1600 DSL module 3 Ping the gateway address that is programmed into the 1600 DSL module router This ad...

Page 411: ...10 and 11 1 1 Possible Cause The Backup Restore PC Card in the PC Card slot is write protected and an automatic backup was attempted What to do Using the end of a paper clip or another pointed object...

Page 412: ...Possible Cause 2 The Backup Restore PC Card or the processor module is corrupted What to do Try to do a backup using the manual backup procedure Backup Programming Manual 124 to test the system If the...

Page 413: ...down the system insert a valid Backup Restore PC Card in PC Card Slot 2 of the PARTNER ACS processor module and reapply power to the system Restart the procedure Display Shows Card is Write Protected...

Page 414: ...4 If the backup completes successfully the problem is solved If the backup fails again try to determine whether the problem is a corrupted PC Card or a corrupted processor module by trying the backup...

Page 415: ...t to do Try Restore Programming 125 again with a different backup file Remember to power down the system before you insert or remove Backup Restore PC Cards Display Shows Empty File in System Programm...

Page 416: ...t backup file from the same Backup Restore PC Card or a file from a different Backup Restore PC Card Remember to power down the system before you insert or remove Backup Restore PC Cards System Progra...

Page 417: ...do Change Hold Disconnect Time 203 to a longer interval If calls on hold no longer disconnect the problem is solved If calls on hold still get disconnected or the Hold Disconnect Time was already set...

Page 418: ...Cause 2 Possible Cause 2 Local telephone company does not send a hold release signal What to do Call your local telephone company and find out whether they send a hold release signal If the local tel...

Page 419: ...s corrected If the green LEDs on the modules are lit but the trouble remains call the helpline number listed on the front inside cover If the green LEDs on the modules are out go to Possible Cause 2 I...

Page 420: ...em transmits through the system interface What to do Either connect the modem directly to the network interface jack for a line or contact your local telephone company for information about upgrading...

Page 421: ...111 Automatic System Answer Button2 399 Copy Settings 112 Direct Extension Dial Delay2 401 Outgoing Call Restriction 113 Direct Extension Dial Button2 402 Toll Call Prefix 114 Outgoing Call Restrictio...

Page 422: ...Extensions 303 Display Language 607 AA Automated Attendant Extensions 304 Automatic Extension Privacy 608 SMDR Record Type 305 Abbreviated Ringing 609 SMDR Top of Page 306 Transfer Return Extension 6...

Page 423: ...Number Redial F18 Voice Interrupt On Busy Talk Back2 F05 Last Number Redial F19 Background Music2 F06 Conference Drop2 F20 XX XX Call Coverage3 3 PARTNER ACS Release 2 0 or later F07 Privacy2 F21 Stat...

Page 424: ...p Hunting Voice Signal I8LL Direct Line Pickup Idle Line I891 Automatic System Answer Record Playback2 2 PARTNER ACS Release 2 0 or later I892 Direct Extension Dial Record Playback2 Table A 4 Basic Ca...

Page 425: ...ll Account Code Entry 8 2 By entering a 3 digit code for a party that people in your company call often All System Speed Dial 4 63 and 8 66 By entering a 2 digit code for a party you call often teleph...

Page 426: ...orwarding 8 27 8 59 Leaving messages Let a co worker with a system telephone know that you wish to speak with him or her without calling System telephones Manual Signaling 8 46 Receiving messages Turn...

Page 427: ...ed Phone Number Lists Outgoing Call Restrictions 4 20 4 25 To certain numbers or area codes System Managers only Disallowed Phone Number Lists 4 20 Outside of normal business hours System Managers onl...

Page 428: ...hone so that it dials a specific inside extension or outside number as soon as someone lifts the handset For single line telephones only External Hotline Hotline 4 31 4 43 Adjust the ringing options a...

Page 429: ...ing account codes if programmed N A Station Message Detail Recording 9 34 Get a report on the way the system is programmed N A Station Message Detail Recording 9 34 Troubleshooting Find out what to do...

Page 430: ...PARTNER Advanced Communications System Installation Programming and Use A 10...

Page 431: ...telephone company custom calling features such as Call Waiting Use Recall only as the first entry in an Auto Dial or Speed Dial number T1 lines ignore Recall Stop S Stops the dialing sequence until t...

Page 432: ...ith the account number 679 88 enter 5557898 67988 Touch Tone Enable Your system is connected to rotary lines but you want to call an answering machine at 555 3454 to retrieve messages Since the machin...

Page 433: ...on programming and using System and Personal Speed Dial numbers see System Speed Dial on page 4 63 System Speed Dial on page 8 66 and Personal Speed Dial on page 8 63 We suggest that you fill in a pho...

Page 434: ...pany Telephone Number Code Name Company Telephone Number 600 637 601 638 602 639 603 640 604 641 605 642 606 643 607 644 608 645 609 646 610 647 611 648 612 649 613 650 614 651 615 652 616 653 617 654...

Page 435: ...685 698 686 699 Table C 2 PARTNER ACS Personal Speed Dial numbers Code Name Company Telephone Number Code Name Company Telephone Number 80 90 81 91 82 92 83 93 84 94 85 95 86 96 87 97 88 98 89 99 Tabl...

Page 436: ...PARTNER Advanced Communications System Installation Programming and Use Speed Dial Form C 4...

Page 437: ...4D Programming Overlay and the relative location of those buttons on each PARTNER telephone The letters on the PARTNER 34D Overlay in Figure D 1 are printed on the Overlay To help you program from an...

Page 438: ...g and Use Overview D 2 Figure D 1 Programming from a PARTNER 34 D Telephone Intercom Intercom Ext Volume Speakerphone Spkr Spkr Mic HFAI PARTNER 34D Overlay Intercom Intercom Ext Volume Intercom Inter...

Page 439: ...Types Overview D 3 Figure D 2 Programming from an MLS 34D Telephone PARTNER 6 Phone PARTNER 18D 18 Phone Intercom Intercom Ext Message Intercom Intercom Message Ext PARTNER 34D Phone Intercom Intercom...

Page 440: ...PARTNER Advanced Communications System Installation Programming and Use Overview D 4...

Page 441: ...hree digit procedure code Example 101 for System Date To Cycle through System Programming Procedures Press N or P To Cycle Through Available Settings Press D or d To Return to Factory Setting Press r...

Page 442: ...50 msec Rotary Dialing Timeout Dial 108 Dial 1 4 secs 2 8 secs 3 12 secs Outside Conference Denial Dial 109 Dial 1 Allowed 2 Disallowed Automatic System Answer Delay Dial 110 Dial a ring delay number...

Page 443: ...group number 1 6 7 for VMS Dial a system line Dial 1 Assigned 2 Not Assigned 3 VMS Line Cover only for Hunt Group 7 Press n to program another line Line Coverage Extension Dial 208 Dial a system line...

Page 444: ...s n to program another extension Automatic Extension Privacy Dial 304 Dial a system extension Dial 1 Assigned 2 Not Assigned Press n to program another extension Abbreviated Ringing Dial 305 Dial a sy...

Page 445: ...ings before the call is sent to the voice messaging 3 rings Copy Settings Dial 399 Dial a source extension Dial target extension s 2 0 2 0 2 0 2 0 2 0 3 0 3 0 Line Access Mode Dial 313 Dial a system e...

Page 446: ...Dial 408 Dial a system extension Dial a list 1 8 Dial 1 Assigned 2 Not Assigned Press n to program another list To program another extension Press NP to enter a new extension repeat above steps Allowe...

Page 447: ...has been assigned the Night Service button moves from the old button to the new button you select VMS Hunt Delay Dial 506 Release 2 0 and earlier Dial 1 Immediate 2 Delayed Release 3 0 and later Dial...

Page 448: ...hone Alert Extension Dial 606 Dial any extension except a doorphone extension Dial 1 Not an alert 2 Doorphone 1 alert 3 Doorphone 2 alert 4 Doorphones 1 2 Press n to identify another extension up to 4...

Page 449: ...Line Ringing setting remaining buttons can be programmed with Auto Dial number or features To Program Another Feature at the Same Extension After you program one feature continue with the instructions...

Page 450: ...dual lines Extension Name Display Press i Enter the character codes for the name See table Valid Character Entries Line Ringing Press each line or pool button until the desired ringing option appears...

Page 451: ...ress i 77 Dial a Hunt Group number 1 6 Group Pickup Press a programmable button Press i66 Dial a Pickup Group number 1 4 Loudspeaker Paging Press a programmable button Press i70 Manual Signaling Press...

Page 452: ...r the extension show the current Line Ringing settings You can program the remaining buttons with telephone numbers extension numbers or system features To assign a name to the extension press i and t...

Page 453: ...r plus the extension number to voice signal the extension Call Forwarding Call Follow Me Press a programmable button with lights Press f11 Dial optional two digit originating extension number Dial opt...

Page 454: ...optional two digit extension number Privacy Press a programmable button with lights Press f07 Recall Press a programmable button with lights Press f03 Record A Call Press a programmable button Press f...

Page 455: ...swering a call on a single line telephone 6 22 answering a call on a system telephone 6 21 answering calls A 4 answering machine personal 9 6 retrieving messages 9 5 9 7 system 9 5 Answering Machines...

Page 456: ...ations for Programming at Extension 10 11 description 3 6 button programming operator extension 7 2 Buttons auto dial 7 2 Auto Dial PBX and Centrex Services with 3 18 intercom 1 5 6 5 line 1 5 system...

Page 457: ...old 6 22 restricting A 7 transferring 6 26 transferring to voice mailbox 8 75 Capacities System 1 7 Cell Phone Connect description 8 27 using single line telephone 8 30 system telephone 8 29 Centraliz...

Page 458: ...on 7 11 using 7 12 Direct Extension Dial Delay 7 13 Direct Extension Dial features 7 10 Direct Facility Termination see Line Direct Inward Dialing DID 4 27 Direct Line Pickup active line 8 33 Direct L...

Page 459: ...NG Detection 9 24 Fax CNG Detection 505 Group 8 9 24 fax line saver 9 20 Fax Machine Extensions 9 26 Fax Machine Extensions 601 9 26 Fax Machines end and receive 9 18 line saver 9 18 programming for 8...

Page 460: ...l Distribution Hybrid Mode 1 5 I Idle Line Preference see Automatic Line Selection Industry Standard Devices see Standard Devices Initial System Programming 3 1 3 19 initialize the system 2 13 In Rang...

Page 461: ...oudspeaker paging system paging system 9 27 M making a call 6 16 Manual Backup problems 11 23 Manual Signaling 8 46 using 8 47 Manual Transfer of Calls to Fax Machines 9 18 Marked System Speed Dial Nu...

Page 462: ...tion 8 49 PAGE jack 9 27 Paging 8 49 loudspeaker 8 49 PARTNER model phone 8 39 8 42 simultaneous 8 40 paging A 5 loudspeaker 8 49 simultaneous 8 51 parking calls 8 14 PARTNER ACS Processor 1 11 PARTNE...

Page 463: ...programming mode 3 7 programming overlays 3 4 R Recall 8 53 PBX and Centrex services with 3 17 programming feature on a button 8 54 programming function in phone number B 1 timer duration 4 55 using s...

Page 464: ...e 3 10 Settings changing to support PBX or Centrex services 3 17 settings changing 10 18 changing the system clock 10 19 copying 4 17 Signaling Manual 8 46 Simultaneous Paging 8 51 using single line t...

Page 465: ...s for dialed numbers 9 41 Station Unlock 7 20 Support Customer 11 2 Swapping Extensions 10 20 Switchhook Flash 6 11 8 53 switchhook flash Recall 8 53 time of signal See Recall Timer Duration 4 55 syst...

Page 466: ...ting 2 34 dial tone single line 6 11 dial tones 6 7 telephones continued display 6 2 6 14 fixed buttons 6 3 handset 6 8 installation 2 33 microphone 6 8 other problems 11 11 plastic cover 2 35 problem...

Page 467: ...slot carrier configuration 10 11 swapping extensions 10 20 V VMS see Voice Messaging Systems 9 43 VMS Cover 8 71 light patterns 6 7 using 8 72 VMS Cover Rings 3 16 9 45 VMS Cover Rings 117 9 45 VMS H...

Page 468: ...PARTNER Advanced Communications System Installation Programming and Use IN 14...

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