Auerswald COMpact 5000R, Advanced Information

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Automatic Reception
COMpact 5000/R - Firmware V7.4A - Advanced Information V13 06/2019
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Automatic Reception
This function automatically connects an external caller with the person
they want to contact. The caller hears an announcement (e.g. "... If you
would like to talk to the Sales team, press 1 ..."). If they then redial, they
can call a specific internal subscriber, a group, a voice mailbox, a different
automatic reception, or a subscriber whose number has been diverted
to an external number. Depending on the configuration, the caller either
redials using a DTMF suffix dialling digit of between 0 and 9 or by dialling
the entire internal number.
A total of ten receptions can be set up. These can either be switched
in parallel or in series. As a result, several automatic receptions can be
operated in parallel, for example in multi-company operation or, if required,
one main reception with a number of sub-receptions can be set up.
Calls are accepted in the automatic reception in the following way:
• A caller reaches the automatic reception (e.g. via the external call
distribution function).
• The caller hears a greeting, which might also be repeated. They then
have the option of selecting a call destination by dialling a DTMF suffix
dialling digit. They can also redial during the announcement.
Note: The announcement is always played to the caller when their call
is received. For this reason, the caller might hear the call tone for a few
seconds before their call is accepted, for example, if several callers are
listening to announcements at the same time.
Note: Incoming VoIP calls can only be transferred over the automatic
reception if the VoIP provider does not block DTMF code presentation.