Auerswald COMpact 5000R, Advanced Information

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Waiting Field Function
COMpact 5000/R - Firmware V7.4A - Advanced Information V13 06/2019
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Waiting Field Function
Callers can be parked in the waiting field either automatically or by
pressing a key and then be retrieved again or transferred. The waiting field
is operated using one or more waiting field receptions.
Call acceptance in the waiting field is carried out as follows:
• If all of the waiting field receptions have been switched off, the phones
ring according to normal call distribution.
• After switching on one or more waiting field receptions, the calls in the
respective waiting field are signalled on the waiting field keys of the
enabled waiting field receptions.
Important: After switching on the waiting field reception, any call
forwarding for subscribers configured for the phone, parallel calls as
well as the do-not-disturb function are switched off. A rework time
configured for the group does not work. Not until the waiting field reception
is switched off (on the phone) will these functions (for example, call
forwarding on an answering machine) become available again. The
function in question (except parallel calling, rework time) must be switched
on again.
Important: For existing calls, incoming exchange line calls are
signalled by blinking LEDs and also by an attention tone, if enabled. For
multiple active waiting field receptions, a caller placed in the waiting field is
also signalled in the other waiting field receptions by the attention tone.
• The caller can be accepted normally by picking up the receiver or
placed in the waiting field by pressing the associated waiting field key.
If the automatic call acceptance is set to on busy or according to a
time, callers are also automatically placed in the waiting field.