Auerswald COMpact 5000R, Advanced Information

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Waiting Field Function
COMpact 5000/R - Firmware V7.4A - Advanced Information V13 06/2019
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• A caller who has been placed in the waiting field, hears hold music.
If a group is configured as waiting field reception and announcement
before answering is enabled, the caller hears the announcement
before answering first.
• A caller is kept a max. of 16 minutes without interruption in the waiting
field. If the waiting time is not interrupted by a call to the waiting caller
or the call is forwarded, the connection is disconnected.
• You are reminded that the subscriber is still waiting by a short tone
once per minute.
• Press the corresponding waiting field key to initiate a call with a caller
in the waiting field.
• An external caller in the waiting field can be rerouted internally as
normal. If the line of the person being called is busy, the external
subscriber can be placed in that person's queue. If the person being
called does not accept the call, the external caller is put back in the
waiting field. This is signalled by an attention tone, if enabled.
• If there is no one in the waiting field, you can make calls as normal and
use the keys on the phone without limitations.
• As long as information about a call in the queue is showing on the
display (LED lights up in yellow), several of the keys are without
function and as soon as you picked up the receiver, you are connected
to the call in the queue. You can prevent this by pressing the
Exit key.
After this, the LED lights up in red and the display is in the idle state.
Now you can make a call as normal, for instance, by selecting a phone
number from the phone book.
Note: If the waiting field function has been enabled, the LAN TAPI
function will not be available for the enabled extensions.
Requirements: