8
© 2012-2013 TOSHIBA TEC CORPORATION All rights reserved
e-STUDIO2555C/3055C/3555C/4555C/5055C
ERROR CODE AND TROUBLESHOOTING
8 - 227
* AccessFailed, KeyNull or KeyBroken
[F109_4] Key consistency error (license data damage)
Take measures given in the following table according to the messages displayed in the SRAM Licence
Status and FROM Licence Status fields.
Remarks:
If the error is not cleared, reinstallation of the system firmware, system software and application
is needed. ([4]+[9]
→
Power-ON)
KeyNull/
KeyBroken
OK
Recover the encryption key on the SRAM board.
P. 9-26 "9.2.5 Precautions and procedure when replacing
the SRAM board (for the SYS board)" (for the SYS board, [H]
Backup encryption key)
KeyNull/
KeyBroken
KeyNull/
KeyBroken
<No USB backup data>
1. Reinstall the system software.
P. 11-5 "11.2 Firmware Updating with USB Device"
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER]
→
2. Restore SRAM Data from USB
(For details, see "12.1.4Cloning procedure [B]Restore
procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in "9.2.4Precautions
and Procedures when replacing the SYS board".
[C] Restore ADI key (only when ADI-HDD is installed)
[D] Restore encryption key
[E] Restore license
Classification
Contents
Other service call
Key consistency error - The license data are damaged.
Check item
Measures
Encryption key status confirmation
Check the message displayed by [3] + [C] + [POWER]
→
5. Key
Backup Restore.
SRAM Licence
Status
FROM Licence
Status
Measure
*
AccessFailed
Replace the SYS board.
P. 9-22 "9.2.4 Precautions and Procedures when replacing
the SYS board" (all steps)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER]
→
2. Restore SRAM Data from USB
(For details, see "12.1.4Cloning procedure [B]Restore
procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in "9.2.4Precautions
and Procedures when replacing the SYS board".
[C] Restore ADI key (only when ADI-HDD is installed)
[D] Restore encryption key
[E] Restore license
SRAM Key
Status
FROM Key
Status
Measure
Содержание e-studio 2555c
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Страница 24: ...e STUDIO2555C 3055C 3555C 4555C 5055C 2012 2013 TOSHIBA TEC CORPORATION All rights reserved FEATURE 1 2 ...
Страница 426: ...e STUDIO2555C 3055C 3555C 4555C 5055C 2012 2013 TOSHIBA TEC CORPORATION All rights reserved SELF DIAGNOSTIC MODE 5 60 ...
Страница 1008: ...e STUDIO2555C 3055C 3555C 4555C 5055C 2012 2013 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 11 24 Fig 11 14 ...
Страница 1024: ...e STUDIO2555C 3055C 3555C 4555C 5055C 2012 2013 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 11 40 ...
Страница 1038: ...e STUDIO2555C 3055C 3555C 4555C 5055C 2012 2013 TOSHIBA TEC CORPORATION All rights reserved BACKUP FUNCTION 12 14 ...
Страница 1044: ...e STUDIO2555C 3055C 3555C 4555C 5055C 2012 2013 TOSHIBA TEC CORPORATION All rights reserved EXTERNAL COUNTERS 13 6 ...
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