e-STUDIO2555C/3055C/3555C/4555C/5055C
© 2012-2013 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
8 - 212
[F100_2] HDD format error (HDD encryption key data damaged - both boards)
Take appropriate countermeasures shown in the table below according to the messages displayed in
"SRAM Key Status" and "FROM Key Status".
Remarks:
If the error is not cleared, reinstallation of the system firmware / system software and application
is needed. ([4]+[9]
→
Power-ON)
Keymismatch
Keymismatch
<The error occurs when the SYS board is replaced>
Recover the encryption key on the SYS board.
P. 9-22 "9.2.4 Precautions and Procedures when replacing
the SYS board" ([D]Restore encryption key)
<The error occurs except when the SYS board is replaced>
Replace the SRAM board (for the SYS board).
P. 9-26 "9.2.5 Precautions and procedure when replacing
the SRAM board (for the SYS board)" (all steps)
Classification
Contents
Other service call
HDD format error: Encryption key data of both the SYS board
and the SRAM board for the SYS board are damaged.
Check item
Measures
Encryption key status
Check the displayed message. ([3] + [C] + [POWER]
→
5. Key
Backup Restore)
SRAM Key
Status
FROM Key
Status
Measure
*
AccessFailed
Replace the SYS board.
P. 9-22 "9.2.4 Precautions and Procedures when replacing
the SYS board" (all steps)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER]
→
2. Restore SRAM Data from USB
(For details, see "12.1.4Cloning procedure [B]Restore
procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in "9.2.4Precautions
and Procedures when replacing the SYS board".
[C] Restore ADI key (only when ADI-HDD is installed)
[D] Restore encryption key
[E] Restore license
AccessFailed
*
Replace the SYS board.
P. 9-26 "9.2.5 Precautions and procedure when replacing
the SRAM board (for the SYS board)" (for the SYS board, all
steps)
SRAM Key
Status
FROM Key
Status
Measure
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