8
© 2012-2013 TOSHIBA TEC CORPORATION All rights reserved
e-STUDIO2555C/3055C/3555C/4555C/5055C
ERROR CODE AND TROUBLESHOOTING
8 - 211
8.3.24
Other service call
[F100_0] HDD format error (Operation failure of key data)
[F100_1] HDD format error (HDD encryption key data damaged - one board)
Take appropriate countermeasures shown in the table below according to the messages displayed in
"SRAM Key Status" and "FROM Key Status".
Remarks:
If the error is not cleared, reinstallation of the system firmware, system software and application
is needed. ([4]+[9]
→
Power-ON)
P. 11-5 "11.2 Firmware Updating with USB Device"
Classification
Contents
Other service call
HDD format error:
Operation of HDD key data fails.
Check item
Measures
Setting
Reboot the equipment.
If it cannot be recovered, reinstall the software in the following
procedure.
1. Install the system firmware.
P. 11-5 "11.2 Firmware Updating with USB Device"
Classification
Contents
Other service call
HDD format error: Encryption key data of either the SYS board
or the SRAM board for the SYS board are damaged.
Check item
Measures
Encryption key status
Check the displayed message. ([3] + [C] + [POWER]
→
5. Key
Backup Restore)
SRAM Key
Status
FROM Key
Status
Measure
OK
AccessFailed
Replace the SYS board.
P. 9-22 "9.2.4 Precautions and Procedures when replacing
OK
KeyNull
Recover the encryption key on the SYS board.
P. 9-22 "9.2.4 Precautions and Procedures when replacing
the SYS board" ([D]Restore encryption key)
KeyBroken
AccessFailed
OK
Replace the SRAM board (for the SYS board). (USB backup
data are not used)
P. 9-26 "9.2.5 Precautions and procedure when replacing
the SRAM board (for the SYS board)" (all steps)
KeyNull
OK
Recover the encryption key on the SRAM board.
P. 9-26 "9.2.5 Precautions and procedure when replacing
the SRAM board (for the SYS board)" ([H]Backup encryption
key)
KeyBroken
Содержание e-studio 2555c
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