Appendix B: Troubleshooting
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Troubleshooting
The following table lists some problems, possible causes, and possible solutions. If you are having a
problem using the Supra, see if the problem is described in the Troubleshooting table and then
follow the directions for correcting the problem.
Problem
Possible cause
Possible solution
Display is difficult to read
Contrast needs adjusting
Adjust the contrast. Refer to
contrast
adjuster
(#20) on page 22.
Power supply components blown
out
Burn marks on boards and
components
Motors and fans slow down or stop
Power surge, brownout, or power
outage
You cannot do anything when it happens,
but could avoid problem in future by
providing proper voltage and/or
protection to the unit.
No power and/or display
A circuit breaker at service panel is
off or tripped.
Reset the circuit breaker.
Incorrect wiring
Display board inter-connect cable is
not plugged into the power supply
board properly.
Plug in the display board cable. Read
115/230 VAC switch in the wrong
position
Switch off the power, set switch to the
correct setting, and then switch on the
power. Read
Relay not operating load
Incorrect wiring
Correct the wiring.
Switch-on setting for stage incorrect
Adjust the setting.
Relay set to cool for a heater
Configuring relays for heating,
cooling, or temperature-based duty
cycles
Relay set to heat for a fan
No power to load
Faulty equipment
Circuit breaker open
Switch on the power.
Replace the equipment.
Reset the breaker.
Blown relay
Solve the problem that caused the relay
to blow and then replace the circuit board
or use a different relay.
Variable fan or variable heat element
runs at maximum.
Incorrect wiring
variable heating or cooling elements
Minimum idle speed too high
Decrease the mimimum idle speed
Variable speed range matches
temperature set point
Adjust the temperature set point to the
desired temperature. Read
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