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22 Problem Solving
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016-554 [Cause] The login name and password used for domain user authentication of ApeosWare
Authentication Management is invalid.
[Remedy] Correctly set the login name and password used for domain user authentication of
ApeosWare Authentication Management.
016-555
[Cause] Connection to ApeosWare Authentication Management to the database or the active
directory timed out.
[Remedy] Check whether you can connect from ApeosWare Authentication Management to the
database or the active directory.
For more information on the process, refer to the manual for ApeosWare Authentication Management.
016-556 [Cause] Connection to ApeosWare Authentication Management to the database timed out
because of an overload.
[Remedy] Because the service is overloaded, wait for a while, and then execute authentication
again.
If the error still is not resolved, check ApeosWare Authentication Management.
For more information on the process, refer to the manual for ApeosWare Authentication Management.
016-557 [Cause] Authentication Agent internal error occurred.
[Remedy] Check ApeosWare Authentication Management.
For more information on the process, refer to the manual for ApeosWare Authentication Management.
016-558
[Cause] The machine received an unknown error from ApeosWare Authentication
Management.
[Remedy] Contact our Customer Support Center.
016-559 [Cause] A remote download parameter error occurred. An invalid value is set for essential system
data.
[Remedy] Confirm the settings for essential system data.
016-560 [Cause] A communications error occurred between the machine and ApeosWare Authentication
Management.
[Remedy] Check whether the network cable is connected, and confirm the settings of ApeosWare
Authentication Management. Also, print a Configuration Report, and if the DNS address
of the server is set to "Server Name / IP Address" for "Authentication Agent", check
whether DNS is enabled.
016-562 [Cause] Multiple entries containing the same smart card information were found in the guest
database of Active Directory, ApeosWare Authentication Management.
[Remedy] Correct the guest database entries of Active Directory or ApeosWare Authentication
Management so that they do not contain the same smart card information.
016-563
[Cause] The job cannot continue because there is insufficient memory for the Image Extension
Kit.
[Remedy] Select Standard for the image quality. If the error still is not resolved, contact our
Customer Support Center.
016-564 [Cause] Failed to authenticate the Remote Download server.
[Remedy] Confirm the login name and password to access the Remote Download server. If the
error still is not resolved, contact the Customer Support Center.
016-569 [Cause] Authentication Agent error
[Remedy] Contact our Customer Support Center.
Error Code Cause and Remedy