8-49
Cisco TelePresence System Release 1.6 Administration Guide
OL-13676-05
Chapter 8 Troubleshooting the CTS 3000 and CTS 3200
Where to Go Next
Where to Go Next
See
Chapter 10, “Monitoring the Cisco TelePresence System.”
For information about system messages that may appear on the Cisco TelePresence system, see the
Cisco TelePresence System Message Guide on the
Cisco TelePresence Administration Software Error
and System Messages
home page on Cisco.com.
For information about upgrading hardware in an existing CTS 3000 Series installation, including
removing the projector and adding new speakers, speaker covers, and LCD display, see the
Removing the Projector and Adding a Presentation Display for CTS 3000 and CTS 3200 Systems
Guide
on Cisco.com.
Cisco IP Phone does not
register with the IP
network.
•
Cisco Unified Communications
Manager is down or disabled.
•
The network is down.
•
Check the cable connection from the primary unit to the
network. See the assembly guide for your
Cisco TelePresence system for correct cabling:
–
Cisco TelePresence System 3000 Assembly, Use &
Care, and Field Replacement Unit Guide
–
Cisco TelePresence System 3200 Assembly, Use &
Care, and Field Replacement Unit Guide
•
Restart Cisco Unified Communications Manager. See
the
Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence System
for Cisco Unified Communications Manager
configuration instructions.
•
Restart the network.
Cisco Telepresence
phone idle screen does
not appear.
Device configuration has not been
done or has been done incorrectly.
•
Log into the Cisco Unified Communications Manager
administration interface.
•
Verify that the required settings have been made for
configuring the Cisco TelePresence system and
Cisco Unified IP Phone. See the
Cisco Unified
Communications Manager Configuration Guide for the
Cisco TelePresence System
.
Note
For more system troubleshooting information, see the
Cisco TelePresence System Troubleshooting Guide
on
Cisco.com.
Table 8-12
Troubleshooting Cisco TelePresence Network Cabling (continued)
Problem
Possible Cause
Actions
