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Cisco TelePresence System Release 1.6 Administration Guide
OL-13676-05
Chapter 3 Configuring the Cisco TelePresence System
Troubleshooting Your Configuration
Troubleshooting Your Configuration
Use the information in
Table 3-6
to help you troubleshoot your configuration.
Before You Begin
First check that the following conditions have been met:
•
Power has been applied.
•
The Cisco TelePresence System has been installed and configured according to the instructions in
Cisco TelePresence System Assembly Guides.
•
Cisco Unified CM has been configured to support the Cisco TelePresence System as described in
the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence
System
.
Table 3-6
Troubleshooting the Cisco TelePresence Configuration
Problem
Possible Cause
Possible Solutions
Selecting the Test
Connection function on the
Cisco Unified CM web page
results in an error.
Incorrect Cisco TelePresence Manager
Application User credentials:
•
Cisco TelePresence Manager
Application User is missing required
roles.
1.
Check User Credentials—Correct the
user credentials.
2.
Check Cisco TelePresence Manager
Application—See the
Cisco TelePresence
Manager
documentation home page for
information about using the
Cisco TelePresence Manager.
The Cisco TelePresence unit
does not register.
Cisco TelePresence System could be
unknown:
•
Cisco Unified CM does not know about
the CTS.
•
CTS is not registered because it is
unplugged.
•
CTS MAC address is entered incorrectly.
1.
Test Codec Connection—Test the
network connection to the master codec by
plugging the codec network cable directly
into the IP phone. If the IP address
displays, the problem is with the codec.
2.
Verify Phone Registration—Log in to the
Cisco Unified CM administration
interface. Click on the IP address and
verify phone registration.
The Cisco Unified IP Phone
7975 does not register.
Phone could be unknown:
•
Cisco Unified CM does not know about
it.
•
CTS is not registered because it is
unplugged.
•
CTS MAC address is entered incorrectly.
Verify Phone Registration—Log in to the
Cisco Unified CM administration interface.
Click on the IP address and verify phone
registration.
