6-40
Cisco TelePresence System Release 1.5 Administrator Guide
OL-13676-04
Chapter 6 Troubleshooting the CTS 1100
Troubleshooting Network Cabling
Troubleshooting Network Cabling
For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary codec using
an Ethernet cable (RJ-45 connector). An RJ-45 connector is also required for the following additional
network connections:
•
CTS 1100—A single camera is connected to the primary unit.
•
An Ethernet cable (RJ-45) connects the primary codec to the user network.
Note
For detailed cabling information, see the Routing Power and Signal Cables section in the
Cisco TelePresence System 1100 Assembly, First-Time Setup, and Field-Replaceable Unit Guide
Table 6-12
contains troubleshooting solutions for network cabling.
Table 6-12
Troubleshooting Cisco TelePresence Network Cabling
Problem
Possible Cause
Actions
Cisco Unified IP phone
is off.
•
Power to the primary unit is off.
•
Phone is not connected to the
phone port on the primary unit.
•
The system does not recognize
the phone or it is unregistered.
•
The network is down.
•
Check the power connection to the Cisco TelePresence
System, and verify that the system is turned on.
•
Check the cable connection from the primary unit to the
Cisco Unified IP phone. For cabling information, see
the
Cisco TelePresence System 1100 Assembly, Use &
Care, and Field Replacement Unit Guide
.
•
Log into the Cisco Unified Communications Manager
administration interface. Click on the IP address and
verify phone registration Restore network operation.
See the
Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence System
for more information.
Cisco IP Phone does not
register with the IP
network.
•
The network cable is not
connected to the primary unit.
•
The network configuration has
not been done or has been done
incorrectly.
•
Log into the Cisco Unified Communications Manager
administration interface and verify that the required
settings have been made for configuring the
Cisco TelePresence system and Cisco Unified IP
phone.
Cisco IP Phone does not
register with the IP
network.
•
Cisco Unified Communications
Manager is down or disabled.
•
The network is down.
•
Check the cable connection from the primary unit to the
network. For cabling instructions, see the
Cisco TelePresence System 1100 Assembly, Use &
Care, and Field Replacement Unit Guide
.
•
Restart Cisco Unified Communications Manager. See
the
Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence System
for Cisco Unified Communications Manager
configuration instructions.
•
Restart the network.
