4-28
Cisco TelePresence System Release 1.6 Administration Guide
OL-13676-05
Chapter 4 Troubleshooting the CTS 500
Managing Hardware Setup
Related Information
For more information about setting up and testing presentation devices, see the
Cisco TelePresence
System 500 Assembly, Use & Care, and Field Replacement Unit Guide
.
For more system troubleshooting information, see the
Cisco TelePresence System Troubleshooting
Guide
on Cisco.com.
Testing Other Devices
Use the Other Devices Tab to check the following additional devices:
•
Auxiliary Control Unit, page 4-28
•
LEDs, page 4-29
•
Shroud Light, page 4-29
•
Digital Media Player, page 4-30
•
Troubleshooting Other Devices, page 4-31
•
Related Information, page 4-32
Auxiliary Control Unit
The auxiliary control unit (
ACU
) controls the individual light units surrounding the displays in CTS
conference rooms, which allows the CTS to receive projector or alternate display status information and
restore projector or alternate display defaults.
To test the ACU, follow these steps:
Step 1
Log in to the Cisco TelePresence System Administration window.
Step 2
Choose Troubleshooting > Hardware Setup.
Step 3
Click the Other Devices radio button.
System Status window shows
unexpected Document Camera
status.
Document camera settings may
need to be adjusted in
Cisco Unified CM.
Cisco recommends setting the Digital Visual Interface
(DVI) resolution to XGA/60 at 1024 x 768/60 Hz. See
the Optional Hardware section of the
Cisco Unified
Communications Manager Configuration Guide for the
Cisco TelePresence System
for more information.
Tip
Presentation devices automatically shut off when there is no longer a video signal to that presentation device. An
on-screen timer counts down the remaining time to shut-down. The amount of time that it takes a device to shut down
depends on your Cisco Unified CM configuration. Most CTS devices that support
PiP
shut down in 10 to 15 seconds
after the video signal is removed. Devices on the CTS 3000 and CTS 3200 series that have black boxes associated
with the auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
for more
information about controlling presentation devices and associated displays.
Table 4-7
Troubleshooting Presentation Devices
Problem
Possible Cause
Possible Solution
