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Cisco TelePresence System Release 1.6 Administration Guide
OL-13676-05
Chapter 5 Troubleshooting the CTS 1000
Managing Log Files
–
Video (displays, cameras)
–
Projector,
LCD
, document camera
–
Phone
–
Recording
–
Other/Unknown
Figure 5-4
shows the problem types that you can select when downloading log files.
Figure 5-4
Select Problem Type Drop-Down Menu
Step 3
Choose from one of the following options:
•
None —Default. No log files will be captured unless a download option is selected.
Figure 5-5
shows the log download radio button options.
•
Download existing log files—You must select this radio button to download logs.
•
Capture New Log Files—The system will capture but not download the log files.
Note
You must disable Internet Explorer Pop-up Blocker to capture new log files with the Capture
New Log Fils button.
Figure 5-5
Downloading Log Files
Step 4
If you select “Download existing log files” or “Capture new log files,” select a problem from the Select
Problem Type drop-down menu:
