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Troubleshooting > Version upgrade > Error Code > Error Code
Troubleshooting > Version upgrade > Error Code > Error Code
Error Code (hex number) Description Remedy Cause of error
The first
digit Error
field
The
second
digit
Operator
The 3rd
- 4th digits
Method
category
The 5th
digit
Category
code
The 6 - 8th
digits
Description
code
CDS
delivery
server
Local
CDS
server
UP
DATER
CDS file
server
Network
8 1 x x 1 Operation
8 1 x x 1 001 Inconsistency between the current firmware component in the data
entry item and delivery information (E.g. the conditions for automatic
update are not met. The settings of a mandatory additional set are
invalid)
81071001 is displayed in the following cases:
• A cancellation notification was sent to CDS when the distribution
status was not correct. (CDS has not received the status change due
to a network failure, etc.)
81091001 is displayed in the following cases:
• The firmware information of the device at the time of execution of
distribution differs from the firmware information of the device at the
time of registration of the distribution schedule.
• The firmware was upgraded without using CDS when distribution
schedule for the device that supports the UGW-linked function
had been registered. As a result, the firmware information of the
CDS server at the time of execution of distribution differs from the
firmware information of the CDS server at the time of registration of
the distribution schedule.
• When the remote update setting for the firmware to be updated
was disabled after distribution schedule was registered using auto
update.
If distribution of the firmware is necessary,
search the applicable firmware again,
and perform distribution of the firmware.
Yes - Yes - -
8 1 x x 1 002 In a notice of delivery-allowed information, an install-set was release to
the market, but the market release was stopped during the delivery
Contact the support department of the
sales company.
Yes - - - -
8 1 x x 1 003 No mail template file exists Contact the support department of the
sales company.
Yes - - - -
8 1 x x 1 004 The device serial number in the data entry item differs from that in
delivery information
Contact the support department of the
sales company.
Yes - - - -
8 1 x x 1 005 User is selected as Operator in the data entry items and the retrieval
type is other than the latest
Contact the support department of the
sales company.
Yes - - - -
8 1 x x 1 006 The retrieval type in the data entry item is special and registration
ID and individual Password are not set (* Operator did not enter
registration ID and individual Password)
Contact the support department of the
sales company.
Yes - - - -
8 1 x x 1 007 The retrieval type in the data entry item is special and Operator is not
Service person
Contact the support department of the
sales company.
Yes - - - -
8 1 x x 1 008 As to the device serial number in the data entry items, there is no
applicable device code product
Check registration of LMS. (CINC) Yes - - - -
8 1 x x 1 009 The retrieval type in the data entry items is special and there are no
basic-set applicable to the registration ID and Password (* When
wrong registration ID or Password was entered by an operator)
Enter correct ID and the password. Yes - - - -