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Technology > MEAP > Formatting and Replacing the HDD > Remedy to Be Performed When the Device Has Become Unable to Be Logged in
Technology > MEAP > Formatting and Replacing the HDD > Remedy to Be Performed When the Device Has Become Unable to Be Logged in
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Remedy to Be Performed When the Device Has Become
Unable to Be Logged in
● Overview
Department ID Management and SSO-H (Local Device Authentication) manage user
information separately. Therefore, in order to allow coexistence of Department ID
Management and SSO-H, it is necessary that the information of SSO-H and the information
of Department ID Management are the same.
User name Password Role Dept. ID
Administrator Password 7654321
CANONTARO pass 1111
2222
CMJTARO Makuhari
Password
Administrator
Administrator
Administrator 7654321
1111
2222
Dept. ID
7654321
1111
2222
Password
7654321
1111
2222
Dept. ID Management Info
SSO-H user management information
SSO-H SSO-H
Dept. ID Management
Dept. ID Management
Privilege
elevation
Privilege
elevation Authentication Authentication
ID : 1111 Password : 1111
Verification Verification
O K O K
User : CANONTARO
Password : pass
(1) (1)
(3) (3)
(2) (2)
(4) (4)
(5) (5)
(6) (6)
1) The user enters the ID and password of SSO-H to a device where both SSO-H and
Department ID Management are enabled.
2) SSO-H checks the entered ID and password with the SSO-H user information table.
3) SSO-H sends the department ID and password which correspond to the entered ID and
password to the department ID management function.
4) The department ID management function checks the department ID and password sent
from SSO-H with the user information table.
5) The user is elevated to the corresponding privilege.
6) The user is authenticated.
If the department ID and password registered in the user information of SSO-H do not
coincide with the department ID and password registered in the Department ID Management,
the authentication ends in failure and the user can no longer log in to the device.
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Note :
Even if the department ID and password registered in the user information of SSO-H
do not coincide with the department ID and password registered in the Department ID
Management, login is possible when all of the following conditions are satisfied.
• System manager information of the device ([Settings/Registration] > [Management
Settings] > [User Management] > [System Manager Information Settings]) is set.
• Login is performed as a user with the administrator right of SSO-H.
The user information of SSO-H does not coincide with the user information of Department ID
Management in the following cases:
• The user information of SSO-H was different from that of Department ID Management
when Department ID Management was enabled.
Department ID Management was enabled before changing the department ID and
password registered in SSO-H to match with the information of Department ID
Management.
Dept. ID
1111
2222
3333
Password
1111
2222
3333
Dept. ID Management info
User name Password Role Dept. ID
Administrator Password 7654321
CANONTARO pass 1234
5678
CMJTARO Makuhari
Password
Administrator
Administrator
Administrator 7654321
1234
5678
SSO-H user management information
Mismatch
• Only one of information was updated, resulting in mismatch.
Only the department ID and password registered in SSO-H or those in Department ID
Management were changed.
Dept. ID
7654321
1234
5678
Password
7654321
1234
5678
Dept. ID Management info
User name Password Role Dept. ID
Administrator Password 7654321
CANONTARO pass 1234
5678
CMJTARO Makuhari
Password
Administrator
Administrator
Administrator 7654321
1234
5678
SSO-H user management information
Dept. ID Password
Dept. ID Management info
USer name Password Role Dept. ID
Administrator Password 1234567
CANONTARO pass 9999
8888
CMJTARO Makuhari
Password
Administrator
Administrator
Administrator 1234567
9999
8888
SSO-H user management information
Mismatch
Match
Only the SSO-H user
information was updated
Only the SSO-H user
information was updated
7654321
1234
5678 7654321
1234
5678
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