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Technology > Embedded RDS > Error code and strings
Technology > Embedded RDS > Error code and strings
No. Code Error strings Cause Remedy
9 8xxx 0004 Operation is not
supported
Method which E-RDS is not
supporting attempted.
Contact help desk
10 8xxx 0101 Server response
error (NULL)
Communication with UGW has
been successful, but an error
of some sort has prevented
UGW from responding.
When (Null) is displayed
at the end of the message,
this indicates that there has
been an error in the HTTPS
communication method.
Perform and complete a
communication test (COM-
TEST).
11 8xxx 0201
8xxx 0202
8xxx 0203
8xxx 0204
8xxx 0206
Server schedule is
invalid
During the communication
test, there has been some
kind of error in the schedule
values passed from UGW.
When the error occurs, report
the details to the support
section.
After the UGW side
has responded, try the
communication test again.
12 8xxx 0207
8xxx 0208
Internal Schedule is
broken
The schedule data in the
inside of E-RDS is not right.
Perform a communication test
(COM-TEST).
13 8xxx 0221 Server specified list
is too big
Alarm/Alert filtering error: The
number of elements of the list
specified by the server is over
restriction value.
Alert filtering is not supported
by UGW.
14 8xxx 0222 Server specified list
is wrong
Alarm filtering error: Unjust
value is included in the
element of the list specified by
the server.
Alert filtering is not supported
by UGW.
15 8xxx 0304 Device is busy, try
later
The semaphore consumption
error at the time of a
communication test.
Try again a communication test
after a period of time.
16 8xxx 0709 Tracking ID is not
match
When upgrading firmware, the
TrackingID notified by Updater
differs from the thing of UGW
designates.
Obtain the sublog, and contact
the support department of the
sales company.
17 8xxx 2000 Unknown error Some other kind of
communication error has
occurred.
Perform and complete a
communication test (COM-
TEST).
18 8xxx 2001 URL Scheme
error(not https)
The header of the URL of the
registered UGW is not in https
format.
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
19 8xxx 2002 URL server
specified is illegal
A URL different to that
specified by the UGW has
been set.
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
No. Code Error strings Cause Remedy
20 8xxx 2003 Network is not
ready, try later
Communication attempted
without confirming network
connection, just after booting
up a device in which the
network preparations are not
ready.
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
Perform a communication test
(COM-TEST) about 60 seconds
later, after turn on the device.
21 8xxx 2004 Server response
error
([Hexadecimal])
[Error detailed in
UGW]
*1
Communication with UGW has
been successful, but an error
of some sort has prevented
UGW from responding.
Try again after a period of time.
Check detailed error code
(Hexadecimal) and [Error
details in UGW] from UGW
displayed after the message.
22 8xxx 200A Server connection
error
• TCP/IP communication fault
• The IP address of device is
not set.
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
23 8xxx 200B Server address
resolution error
Server address name
resolution has failed.
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
24 8xxx 2014 Proxy connection
error
Could not connect to proxy
server due to improper
address.
Check proxy server address
and re-enter as needed.
25 8xxx 2015 Proxy address
resolution error
Could not connect to proxy
server due to name resolution
error of proxy address.
Check that the proxy server
name is correct. If the proxy
server name is correct, check
the DNS connection, as per the
initial procedures described in
the troubleshooting.
26 8xxx 201E Proxy
authentication error
Proxy authentication is failed. Check the user name and
password required in order to
login to the proxy, and re-enter
as needed.
27 8xxx 2028 Server certificate
error
• No route certificate installed
in device.
• Certificate other than
that initially registered
in the user's operating
environment is being used,
but has not been registered
with the device.
Install the latest device system
software. (Upgrade)
28 8xxx 2029 Server certificate
verify error
The server certificate
verification error occurred.
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.