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Troubleshooting > Version upgrade > Version Upgrade via CDS > Error Messages
Troubleshooting > Version upgrade > Version Upgrade via CDS > Error Messages
No. Messages Timing of display Cause Remedy
13 Delivery Error
Error Code: [xxx]
UGW linkage (Update
Firmware screen)
eRDS sent an order but Updater failed to connect
to the server.
Conduct a communication test to analyze the cause of the error. After solving the cause,
resend the order from the eRDS.
If it recurs, obtain the log etc. (Refer to “Version Upgrade via CDS” under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
The delivery server stopped. Contact the sales company's Support Department. After confirming restoration of the
delivery server, re-execute the job.
If it recurs, obtain the log etc. (Refer to “Version Upgrade via CDS” under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
The scheduled data and time acquired from delivery
server does not exist.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to “Version Upgrade via CDS” under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
14 Delivery Error
Delivery Time
Delivery Firmware Label
Delivery Firmware version
Error Code: [ xxx ]
UGW linkage (Update
Firmware screen)
The scheduled date and time acquired from delivery
server was before current time (15 or more min had
passed).
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to “Version Upgrade via CDS” under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
Immediate download
(Update Firmware screen)
At the time of immediate download, turned OFF and
then ON the power of device main body.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to “Version Upgrade via CDS” under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
15 Applicable firmware is not registered. On-site (error dialogue) At the user site, no latest firmware exists. This means the current firmware is the latest, so this error has no impact.
But when the latest firmware to be retrieved must exist e.g. released new firmware
information has been notified, contact Field Support Group in the sales company.
No applicable firmware exists on CDS, so the
service person can't select any applicable firmware.
Contact the sales company's Support Department.
16 Restart failed.
Turn the main power OFF and ON.
Manual update (error
dialogue)
An error occurred at the time of the device restart. After turning OFF and then ON the main power of the device, re-execute the job.
If it recurs, obtain the log etc. (Refer to “Version Upgrade via CDS” under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
Automatic update (error
dialogue)
An error occurred at the time of the device restart. After turning OFF and then ON the main power of the device, re-execute the job.
If it recurs, obtain the log etc. (Refer to “Version Upgrade via CDS” under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
17 Specify [E-Mail Address] with up to 64
characters.
At the time of periodical
update setting
The specified E-mail address exceeded 64
characters.
Specify E-mail address within 64 characters.
18 The following characters cannot be
used for the [E-Mail Address]:
, : ; “ ( ) [ ] < > \
At the time of periodical
update setting
The E-mail address was including the characters
which could not be used.
Do not specify E-mail address with characters which cannot be used.
19 Specify [Comments] with up to 128
characters.
At the time of periodical
update setting
Comments exceeded 128 characters. Specify comments within 128 characters.
20 The [Delivery Server URL] is incorrect. In setting with the deliver
server URL.
The specified deliver server URL is wrong. Enter the right URL(https://device.c-cdsknn.net/cds_soap/updaterif)
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