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TROUBLESHOOTING THE 3M™ ATTEST™ AUTO-READER 390G WEB APP
Issue
Problem
Solution
Unable to access 3M™ Attest™
Auto-reader 390G Web App on
networked computer
3M™ Attest™ Auto-reader 390G and/or
computer not connected to network.
Ensure 3M™ Attest™ Auto-reader 390G Ethernet cable is connected to a live jack and that
connection to 3M™ Attest™ Auto-reader 390G is secure.
Ensure computer is connected to network.
If failure is with connection attempted using 3M™ Attest™ Auto-reader 390G serial number
URL, try connecting using IP address URL.
Contact facility IT or 3M if problem persists.
Unable to access 3M™ Attest™
Auto-reader 390G Web App on
mobile device
3M™ Attest™ Auto-reader 390G not
connected to network.
For security reasons, facility firewall may
prevent mobile devices not connected to
the facility network from connecting to
secure IP addresses.
Ensure 3M™ Attest™ Auto-reader 390G Ethernet cable is connected to a live jack and that
connection to 3M™ Attest™ Auto-reader 390G is secure.
Contact facility IT for their recommendation on connecting to the secure network. Solutions may
include enabling Wi-Fi on the mobile device and signing into the facility network or connecting
to the facility virtual private network (VPN) on the mobile device.
Data entered by user on Results
Detail page disappears
User entered data is written to temporary
web browser storage. Browser may have
cleared data.
Set web browser to accept (allow or enable) cookies.
As a best practice, print or save Results Detail record as soon as BI result is final.
BI result displayed on 3M™ Attest™
Auto-reader 390G LCD panel does
not appear on Results Detail page
The Results Detail page has not
refreshed yet.
Use your browser to refresh the Results Detail page, or wait up to 60 seconds for the page to
automatically refresh.
Results Detail page will not open
from the Status page
The Results Detail page only opens
from the Status page for occupied
3M™ Attest™ Auto-reader 390G wells.
Do not attempt to navigate to the Results Detail page from unoccupied wells on the Status page.
REPAIR AND REPLACEMENT
In the U.S.A., 3M™ Attest™ Auto-reader 390Gs must be repaired at:
3M Health Care Service Center
Suite 200, Bldg. 502
3350 Granada Avenue North
Oakdale, MN 55128
1-800-292-6298
Fax: 1-800-770-8016
Outside of the U.S.A., contact your local 3M Subsidiary.
If you have questions, call our Customer Service number: 1-800-292-6298.
Made in U.S.A. by
3M Health Care
2510 Conway Ave
St. Paul, MN 55144
1-800-228-3957
www.3M.com/healthcare
© 2013, 3M. All rights reserved.
3M and Attest are trademarks of 3M.
Used under license in Canada.
Rendered on 9/12/2013 10:34:27 AM
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