Xerox WorkCentre 490cx, User Manual

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7-16 Troubleshooting
The machine cannot
receive faxes manually. Ensure that you are hanging up the handset
before you press the Start button.
NOTE: This applies only to Xerox WorkCentre
490cx models equipped with a telephone con-
nected to the EXT jack on the side of the
machine.
The machine will not trans-
mit faxes. • Make sure that the document is loaded face
down.
• Check that the LCD display reads TX.
• You may have hung up the handset of the
external phone before you pressed the
Start
button
.
• Ensure the machine you are sending to is
able to receive faxes.
You cannot poll another
machine. The fax machine you are calling may be using a
poll code.
The document you are trying to retrieve is not
loaded into the remote machine.
Blank spaces or poor text
quality appear in incoming
faxes. • The machine sending the fax may be faulty.
• Line errors due to excessive noise on phone
line.
• Check your machine by making a copy.
• Try cleaning the print heads. See Clean
Head on page 1-49.
Stretched words appear on
incoming faxes. The machine sending the fax had a temporary
document jam.
Lines appear on copies or
outgoing faxes. Check your machine’s scan glass for marks and
clean it, if necessary. See Cleaning the Docu-
ment Scanner on page 8-3.
Symptom Solution