Xerox WorkCentre 490cx, User Manual

Page: 233 / 320

Print Quality Problems 7-23
7
Printed color does not
match screen colors. • The color print cartridge has run out of one
or more inks. Install a new cartridge. See
Replacing the Ink Cartridge on page 8-19.
• The print head may need cleaning. See Print
Cartridge Nozzle Test on page 8-9.
Black and white is printing
instead of expected color
printing. • The print settings may be incorrect. Check
Document Type setting in the printer driver
Document/Quality dialog. See Main Tab
on page 5-8.
• A black cartridge may be installed instead of
a color cartridge. Replace with a color
cartridge. See Replacing the Ink Cartridge
on page 8-19.
Color print quality is poor. • Ensure that you are using the correct type of
paper.
• Ensure that the Paper Type setting is correct
for the type of paper loaded. See Main Tab
on page 5-8.
• Change the Print Quality setting to High or
Normal. See Main Tab on page 5-8.
Printer power is on, but
nothing prints. • The printer is improperly connected to the
computer. Make sure the printer cable is
firmly connected to the printer and the
computer.
• If using a parallel printer cable, make sure
the printer cable is IEEE 1284-compliant
bi-directional parallel interface cable.
• If using a USB cable, you have a bad cable,
or computer port. Try another cable first.
• Make sure your application has the
WorkCentre 490cx selected as the default
printer.
Symptom Cause and Solution