Xerox WorkCentre 490cx, User Manual

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7-18 Troubleshooting
Printer Problems
Table 3:
Symptom Cause and Solution
The printer does not print. • The PC cable is not connected properly.
• The PC cable is defective. Swap the cable
with one known to work. If necessary,
replace the cable.
• If the PC cable is one that was not received
with the machine, ensure that it is compliant
with the IEEE 1284 standard.
• If a USB cable is being used, reinstall USB
driver. If possible, disconnect USB cable
and install parallel printer cable. If the
printer works, check the USB port/cable.
• The printer port is configured incorrectly.
Check printer setting in Windows to make
certain that the print job is being sent to the
correct port (for example, LPT1).
• A paper jam has occurred. Refer to Clearing
Jams on page 7-2.
• The printer may be configured incorrectly
within an application. Check the
application to verify that all print settings
are correct.
• The printer driver may be incorrectly
installed. Re-install the printer driver. See
Uninstalling Software on page 1-38. Try
printing a test page.
The paper does not feed
into the printer. • Paper has not been loaded properly. Remove
and re-insert the paper correctly. Refer to
Loading Paper on page 1-20.
• There is too much paper in the Automatic
Paper Feeder. Decrease the number of
sheets of paper in the Automatic Paper
Feeder.