14 Problem Solving
366
P
rob
le
m Solving
14
016-504
O
[Cause] Unable to resolve the POP3 server name when sending e-
mail.
[Remedy] Check on CentreWare Internet Services if the POP3
server settings are correct. Also, check the DNS server
settings.
016-505
O
[Cause] Unable to login to the POP3 server when sending e-mail.
[Remedy] Check on CentreWare Internet Services if the user name
and password used in the POP3 server are correct.
016-513
O
[Cause] A time-out occurred while the machine was waiting for a
response from the SMTP server.
[Remedy] The server or network may be overloaded. Wait for a
while, and try again.
016-514
O
[Cause] An error occurred during processing of an XPS document.
[Remedy] If an error occurred while printing from a driver which
supports XPS, print from the application using another
print driver (PCL, etc.).
If an error occurred while direct printing an XPS document
(such as ContentsBridge Utility and E-mail), print using the
print driver (PCL, etc.) from XPS Document Viewer. "XPS"
stands for XML Paper Specification.
016-515
O
[Cause] There was insufficient memory during processing of an
XPS document.
[Remedy] Use one of the following methods to resolve the problem.
z
Set [Image Quality] to [Standard].
z
Increase the amount of memory.
z
Print using the print driver (PCL, etc.) from XPS
Document Viewer.
For details on [Print Mode], refer to the online help for the print driver.
016-516
O
[Cause] The PrintTicket included in the XPS document includes an
invalid description or a format not supported by the
machine.
[Remedy] Confirm whether there is a problem with the way the
application that sent the print job was used, or the content
of the print instruction.
If there is no problem, confirm the operation of the
application with not us but the company that created the
application that sent the print job.
If the problem persists, contact our Customer Support
Center.
016-517
O
[Cause] There is an error with the content described in the
PostScript file.
[Remedy] Print with the PostScript driver. Furthermore, modify
ProcessColorModel described in the PostScript file so that
the color mode is not changed.
016-518
O [Cause] PS booklet and WaterMark were specified at the same
time.
[Remedy] Specifying a combination of PS booklet and WaterMark is
not possible. Cancel one of them.
Error Code
Category
Cause and Remedy
C P F S M O
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
