14 Problem Solving
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027-516
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[Cause] During the transfer using [SMB] of the [Scan to PC]
feature, the SMB server could not be found.
[Remedy] Take one of the following actions:
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Check the following to see if the destination SMB server
and the machine are set up properly for network
communications:
- Check the network cables are plugged in securely.
- Check the TCP/IP settings.
- Check communications of port 137 (UDP), port 138
(UDP), port 139 (TCP).
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Check the following to see if the computer correctly works
as an SMB server.
- Check if the file sharing service for Microsoft
Network is activated.
- Check if [NetBIOS over TCP/IP] for TCP/IP
is activated.
- Check if the file sharing service (using
communication through port 137 (UDP), port 138
(UDP), and port 139 (TCP)) are authorized for the
Firewall settings.
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For communications which exceed the subnet, check the
WINS server settings, and check if the server address
can be resolved correctly.
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For Windows NT 4.0 Server/Workstation, use the
following steps to see if the NetBIOS interface device is
activated on the destination SMB server:
1. Select [Start] > [Settings] > [Control Panel].
2. Display [Services], then select [Messenger] service.
3. Select [Startup] > [Auto] > [OK], then select [Close].
4. Select [Devices] in the [Control Panel], then select
[NetBIOS Interface].
5. Select [Startup] > [Auto] or [Manual] > [OK], then select
[Close].
6. Reboot the computer.
027-518
O
[Cause] The machine failed to transfer data using [SMB] of the
[Scan to PC] feature because the specified password was
incorrect.
When the server is Macintosh, the specified user may not
have been registered as a user who are permitted to use
Windows Sharing.
[Remedy] Check the password for the shared folder.
When the server is Macintosh, specify a user who is
permitted to use Windows Sharing.
Error Code
Category
Cause and Remedy
C P F S M O
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
